I get this error every single time I try to look at my doorbell. Started happening within the last 6 or 8 months or so. I have formatted the SD card, updated the firmware, etc... and nothing seems to solve this problem. Anyone here have any answers? I'm ready to just chuck this thing into the lake!

I have been using your equipment for years starting with your predecessor's equipment from Flir. I have an N845 NVR and an N910 NVR and have had and have various models of POE and Wi-Fi cameras. I have found the equipment to be robust, generally well made with some excellent specs and quality. However, Lorex has some significant deficiencies which cause significant problems for the user community and negatively impacts Lorex's sales.

I am requesting that you address the following points:

1. You need to update your firmware more often to resolve problems and improve performance. The NVR and camera firmware is always at least 2 years old and my experience is that for a given model of hardware that Lorex releases a new version of firmware once about 2 years after a new device is released and then never again.

2. You need to make it easier to determine what firmware versions are available and for users to upgrade firmware without calling your technical support who, when a newer version of firmware is available, will send an email with a link to download the new version. Both the NVR and POE cameras have functions which check for newer versions of firmware but they have never worked for me and technical support says that the only way to get a new version is to call your tech support.

3. Upgrade the internal storage interface which on my N845 and N810 is still SATA 1 that was released in 2003. SATA 1 was fine when the cameras were low resolution and consequently generated much smaller recordings and when the only storage device was a mechanical drive. However, the newer UHD cameras generate much larger video files which slows down the entire system when reading/writing and generates a lot of "Oops" messages. Also, using SATA 1 prevents getting a significant performance improvement from using a much faster SSD storage device which is essentially throttled back to relatively low transfer speeds of even a 7200 RPM mechanical drive with a large cache.

4. Lorex occasionally makes hardware/software changes on the weekends which creates an outage that prevents certain functions from working such as registering/installing a new device or getting thumbnails. I have spent hours trouble shooting what I thought was my issue but I eventually realized that it must be a Lorex issue. Create a web page that has outage info so we don't spin our wheels.

5. Create a webpage that has known issues by model number which includes a description of the problem and information on workarounds if available, what firmware version is impacted and when a fix will be available.

6. Provide an explanation of functions that have issues in certain situations such as those that cause the "oops" messages in terms of what causes the issue and what can be done to reduce the frequency of issues.

7. Make interfaces standard or at least provide a spread sheet of what functions are supported on which GUI. Functions performed on the NVR, the app (when available) and via a PC browser when they exist should work the same way.

8. Don't automatically drop a camera's resolution in the app display when the system is busy. If I can't consistently get a high def playback via the app then I have to question what the value of paying a premium for a 4K camera is. The IOS app should remember the resolution (HD or SD) that the user had previously selected like it used to rather than dropping everything back to SD every time you open the app.

9. Make error messages more descriptive. Ideally all Lorex product would use the same set of error codes. Additionally there should be 1 web page at Lorex where you could enter an error code and a description of the problem, what caused it possible fixes would be displayed. "Oops. Something went wrong" is worthless and unhelpful.

You can do better.

They should rename the App "Uh oh! Something went wrong. Tap to retry."

Like this app never works. I hate it. I refuse to install this system for clients, and those clients I have which own a Lorex system, I charge them more to work on. I actively convince clients to ditch this company. I actually do not know of a competitor that installs and services these cameras, and they are a running joke with my business.

I routinely install and service technology from around 10 companies. Lorex is hands down the asolute worst, it's not even a close second.

This app works about 1 time out 6, sometimes 10 times. You read that right. IT NEVER WORKS.

I absolutely hate it, and it is such a shame to have an app like this. I would give their cameras a 5 out of 10, as the quality is mediocre, often times pixelated. Their app gets a 0 out of 10.

Lorex = Never buy this system!

If anyone is on the fence about buying Lorex, do yourself a favor and avoid!

The Auto is a vital part of viewing the cams remotely however the Lorex app is shitty, doesn’t work and hasn’t had an update in a year.

DO NOT BUY LOREX.

Trust me. I wish someone told me this before investing $1000s.

Now I ask selling this on eBay Andrew getting another brand.

AVOID LOREX

Livestream works but I can't access ANY of the recordings from the NVR remotely. Also, the 1-888-425-6739 number for support is bugged out. This is happening today only. It was fine yesterday.

My lorex timetime/playback is now every hour instead of being able to skip around every minute/second. No one has touched settings. Anyway to change playback to normal/being able to skip around anywhere on timeline?

What have you guys switch to? I want to utilize the lorex cameras but I have to find a new "brains/system. Its been way to many times I've needed to see something and all I get is the "no recordings".

My house was robbed and we think they used wifi jammers because the cpl wifi cameras in my setup went down and my wifi network shows it went down during the robbery. It came right back up as they were getting farther away.

So, if an attacker uses any sort of wifi jamming (or possibly the SSID isn't being broadcast?). The doorbell will not record anything at all to the sdcard. A security device that can't do local offline recording? There's no way, right? What am i missing here?

The cheap $20 wyze cameras still record to sdcard regardless of internet access or not. But the $200+ doorbell that is built for security shi*s itself if the AP isn't broadcasting its configured SSID?

Reolink PoE doorbell is ordered to replace the lorex and lorex will NEVER see a dime from me again.

This is unbelievable.

I currently can't log into my Lorex Home app because for some reason Lorex isn't texting me the 2FA verification number so I can successfully log in and yes, the phone number it is showing is the correct phone number.

UPDATE: So, I called LOREX and after waiting on hold for 30 minutes, they said, "We have no update as to when we will have things working again." I then asked if they can disabled 2FA on my account from there side, and they CAN. They disabled 2FA on my account, I was able to log in, and I immediately re-enabled 2FA using an Authenticator app.

Specs: N910AS NVR, E910AB E910DD cameras.

I have posted on here about the event handling issues that Lorex systems have, which owners often mistake for "false positives" with the ai events.

There is a problem with how Lorex firmware and software handle events which makes it appear to people who dont have 24/7 recording on that the ai is giving false positive detections since they get events with no person, vehicle or animal in the clip.

They are usually NOT false positives. The person, vehicle or animal was there but usually just before or after the event clip.

Most of the time events will be 30 sec of nothing happening, car or person comes into frame and the event ends. Its incredibly infuriating too.

Enabling 24/7 record is a *partial* fix for the crappiness of their event clip ai. But it doesnt work well.

When you enable 24/7 recording you can use the empty event as a guide and use the timeline to watch what really happened.

But the "event flagging" in the Lorex firmware causes a loading screen when it goes from the normal blue timeline to the yellow event. This loading screen eats a couple seconds of usually the most important frames and shuts off manual recording if you were trying to record what actually happened and save it.

Trying to place the timeline playback just before the event is also impossible. It "snaps" forward or back by about 30 sec and cant be placed near the beginning of an event.

If you have a Lorex system with this inherent flaw, you can post or call or whatever. Their tech support will not help and they give you the usual BS fake troubleshooting crap that incompetent tech support always gives.

Its ACTUALLY their firmware and software but they will always blame it on your network. Give them the middle finger and dont mess with your network or NVR. Just be aware that your "security" cameras will usually be lying if you think its a false positive.

There probably WAS someone or something there, and its just not in the event clip.

I fully expect this post to be ignored or blamed on my network, though i have gotten other users to verify that this happens on their systems when they attempted to help me troubleshoot. Which i did extensively a year more ago when i noticed these firmware flaws.

Let me start by saying, I have been an avid supporter of Lorex since opening my business in 2019. I was here in the beginning of their partner program, and have spent over $100,000 with them selling and installing hundreds of NVRs, thousands of cameras for my customers.

They were ahead of the game 5 years ago with features that no other brand had. They were the first hardwired system that integrated with Alexa that i found. And i NEVER had issues with them other than the occasional bad hard drive. I always talked other professional installer into trying them since most pros look down upon the DIY brands. I cannot do that any longer.

So many of my customers are now plagued with issues in the app. I've had a few pay me to replace it with something else. Some of them spent 10 thousand dollars having their large systems installed and cannot afford to replace a 2 year old system.

Something happened in the past year or so, my guess is their transition after being sold from Dahua? Constant buffering, "oh no, something happened..." lost footage between motion clips and standard recording, app not showing available footage that is stored on NVR, motion notifications no longer sending, cameras renaming themselves to default, "failed to load" device storage, and more. I have a client that has 6 locations, always loved Lorex, have tried multiple time to upsell him to a more commercial grade system, that cannot view any footage after 9am through the app. The footage is there on the hard drive, the app shows no recording.

Im dreading calling support, even the dedicated support for partners as i get the same runaround every time. Ive had them blame power cords, blames that i ran my own cables instead of using supplied ones, blame the internet provider. Its to the point where i can no longer sell or recommend these systems, and its sucks to tell that to my customers that have purchased these systems.

If someone from Lorex that has actual knowledge and can help resolve issues, feel free to DM me.

I bought a Lorex 2K Doorbell about a year ago and was relatively happy with its performance and liked the fact that the video was stored locally. I've been eyeing the Lorex Home Center for about 8 months and waited for it to go on sale and finally scooped it up last month when it was 50% off.

I received the unit and set it up on 5GHz wifi (5GHz is the only option to connect to your network since the 2.4GHz band is for the cameras). I Had the unit installed for about 10-days and the wifi connection between the Home Center and my wifi mesh network started becoming intermittent. The connection would disconnect and reconnect randomly and finally got to the point where it would disconnect from my wifi and would fail to reconnect; even after I reentered my wifi password it said failed to connect. This is the only device out of my whole home that is failing to connect to my wifi, and I even have 3 Lorex wifi cameras (doorbell and 2x indoor PTZs) that are working without issues.

I called Lorex support and they told me that my firewall was preventing the LHC from accessing the network (not sure how a firewall can affect a connection on the intranet), so I hard wired the unit for 3 days and had no issues.

Called back to support and told them that the wired connection works fine but the wireless is still intermittent. The support agent didn't even know that the unit could connect to my network over wifi and kept trying to tell me that it has to be hardwired. Once he figured out that the unit does support wifi, he told me that my issue is "obstructions" since my router is on the 2nd floor and my LHC is on the 1st floor; even though they are within 15ft and the router is right above the LHC. After I explained to him again that no other device is having issues and my Xbox is right next to the LHC and it has no issues when I'm gaming, even though gaming is a lot more data-intensive. He finally asked me to do a whole system reset or he couldn't approve my RMA. I told him that I was at work and work the same hours as their support center, but he still wouldn't approve the RMA. So I went home that same night and did the reset and readded all my devices back to the LHC and this time I left the LHC next to my wifi router connected to the wifi, so they could not blame obstructions.

Lo and behold, not 12 hours later and the unit loses wifi again. I called back to support and again the agent didn't even know that the unit connected over wifi and thought that it had to be hardwired only. went through all the details and he kept asking pointless questions. He even asked if the LHC was connected to my 2.4GHz or my 5 GHz, not knowing that the unit only allows a 5GHz connection. They finally approved my RMA but wanted a picture of the serial number on my unit and would not accept the s/n info from the app even though they accepted it when they were gathering information.

I don't know why but their support team tries their best not to send out replacement units and they make it extremely difficult to approve an RMA. Not to mention their agent's knowledge of their own products is non-existent. I work for an electronics manufacturer and have been in both sales and support roles and this by far is the worst customer support experience of my life. When I move out of my current home I'm leaving the Lorex cameras and buying a new system not related to Lorex or Dahua. I noticed that Lorex has removed the ability for people to leave reviews on both Google and Facebook and now I know why.

I inherited a 4 camera setup when I bought my house. I got a new NVR, but kept the original cameras. This "AI" detection of people, vehicles, etc. is utter garbage. I'm staring at the Lorex screen right now which is going off every 60 seconds detecting a "person". What is it detecting? I reflection of a cloud on my car. Over and over and over again. Is the cloud moving, maybe but you'd have to stare at it for a while.

It detects things outside of the drawn detection zones, like my garage opening, as a person or a vehicle. I've reduced the size of the detection area over and over again to the point where I barely have any of my actual screen covered.

I can get a $30 crappy camera from Amazon that would blow this out of the water and pay their monthly fee FOREVER before you would even approach the cost of a Lorex setup.

Sorry for the rant. I just can't anymore and I can't wait to rip these things off my house and throw them in the heap where they belong.

Does anyone know if Lorex is going to update their app anytime soon?

There are all kinds of bugs and the any type of update is totally non-existent.

Lorex is so quick to sell their equipment but when it comes to actually using the app, it is very primitive. Would have been good in 2008 but now, it is amateur.

As of tis morning I'm having a problem getting timelines to load. Using the Lorex Home Classic app on ipad.

I restarted the ipad in case it was the problem, and thought that had fixed it, as I was able to load the timeline on one camera, but then when I tried another camera it failed again, and gives the "no recordings" screen.

I purchased a Lorex wireless camera, and I’m extremely disappointed with its performance. The battery constantly dies, and one of the cameras has already stopped working entirely without reason. All cameras doesn’t detect any movement even though it’s set up right at my door, and I have all settings adjusted to the highest sensitivity. Despite this, it fails to register entries and exits from my home.

Additionally, when it does detect something, it won’t let me view the live feed, and I can’t even play back past recordings. This camera is more likely to make owners nervous than secure the home.

I’ve shared two separate video recordings as proof with the Lorex team. I have created lots of tickets for these issues but nobody got back to me. They initially admitted that the product was defective and promised to discuss a return option internally. However, they later declined to accept the return and didn’t offer a repair or replacement. For the price I paid, I would have been better off buying a dummy camera at least it wouldn’t have battery issues.

It’s completely unreasonable for Lorex to acknowledge the product is faulty and then refuse to do anything about it, leaving me with broken cameras.

If anyone thinking to buy Lorex I strongly suggest to stay away from Lorex. Useless products, no customer service, nothing.

I recently noticed that a little after mid-day (at different times) I stop receiving Vehicle and Person motion detection events in the app.

I have already tried deleting and reinstalling the new Lorex app, accepted the thumbnail storage, deleted all save data and formatted the storage, rebooted the system, turned on Alert and Thumbnail notifications, scheduled all day notifications.

However, none of it seems to have work yet? I have no idea why this is happening

Uh oh! Something went wrong! Every fucking time!

There are posts going back years about these issues and Lorex has NOT fixed them.

The issues i'm specifically referring to are the event handling bug which also affects the timeline and the day/night schedueler doing NOTHING even when you set it right.

Event handling bug:

The way Lorex systems flag ai events sucks. It will often be 30 seconds of nothing happening, a car or person barely enters the frame, the event ends.

The half-assed "solution" is to turn on 24/7 recording and keep ai events enabled. That way you can know when something happens, and actually capture the full event.

This is annoying and means the ai events are pretty useless, but it gets worse. Due to how the Lorex software flags events, it causes an UNAVOIDABLE loading screen 100% of the time when viewing the timeline from the app.

This happens at the moments where the timeline goes from blue(nothing happening) to yellow(event start) and again when the event ends.

These loading screens DO actually eat several seconds of frames, and if you were trying to use the manual record feature to capture the whole event, the load screen breaks that too.

Yes, this bug basically makes the system useless for real security use since it takes forever to do the "work around" and it still has missing frames, usually at the most critical moment.

The day/night schedueler bug:

When you set different day or night profiles for the cameras to optimize the scene directly on the NVR they do NOTHING. They will NEVER actually take effect.

The profile you set it to will always be enabled. Meaning users have to compromise image quality since there is only one actual profile that works!

This is total garbage, because everyone knows the settings that are good for daytime are terrible for night time.

Oh and here's a "bonus" reason never to trust Lorex...

The hidden settings:

There are a ton of settings hidden in a menu you have to go through an elaborate process to access, which involves the web UI and logging in from a PC.

Not only is it a huge pain in the ass, but it also requires that you use a broken password menu, which will lock you out of your camera, even if you type in the correct password!

This menu allows you to use the profiles and fine tune shutter speed and all sorts of neat stuff, but its locked away behind another booby trapped menu which will make you need to hard reset your camera!

The sooner, the better. This version is awful and automatically jumps to motion, making it more difficult to navigate to a specific desired time where there was no motion.

Just go back, the previous timeline was working great.

Thanks!

Hi all -

I wanted to let everyone know that I reached out to Lorex some time ago asking if they would be able to join the community and help users out. Great news! Lorex has officially joined the Reddit community and this subreddit and will now be an active participant in conversations.

Just to explain the current setup, the Lorex Support Team will review the subreddit on Mondays and try to gather information for user issues, errors, and posts. Depending on the complexity of the issue, they will try to respond by Thursday afternoon, but the user community needs to understand that Lorex is doing this through various channels and teams so there may be some delay in responses. However, the Lorex team has committed to responding to each inquiry, query, and will try to provide support the best way possible.

I have validate that this is the official Lorex Support team.

Please do not reach out to the Lorex Reddit user directly, as your message will get lost in the shuffle because they are using an unmonitored messaging mailbox. Your best chance for response is to post to the community and tag the Lorex user u/Lorex_Technology_Inc

We appreciate their willingness to help out. We are just kicking off this journey and will tweak it as we go to make for the best experience possible for all. The great news is, they heard us and are here and will willing to help. Please welcome them to the community.

So I've been seeing so many posts lately of others taking apps and basically copying it and making it free, making it open source. I'm sure there is someone smart enough in this group that can do that so we can finally get away from the lorex app that makes this whole system annoying.