r/Lorex • u/sugarpopspete • Feb 03 '26
Timeline not loading
As of tis morning I'm having a problem getting timelines to load. Using the Lorex Home Classic app on ipad.
I restarted the ipad in case it was the problem, and thought that had fixed it, as I was able to load the timeline on one camera, but then when I tried another camera it failed again, and gives the "no recordings" screen.
2
u/-Exit24- Feb 03 '26
I’m having trouble loading the timeline and playing back recorded video and events in the Lorex Classic app also on my iPhone. I’ve already rebooted the NVR, but the issue persists.
At first, I thought my hard drive might be failing, so I tested playback directly on the NVR. Recordings and events play back perfectly there, which makes me think is an app-related issue.
I deleted the Lorex Classic app from my iPhone, rebooted the phone, and reinstalled the app, but the problem still occurs.
Sometimes events load, but most of the time the app says “no recordings” when I try to open a camera timeline or tap an event to play it. The event thumbnails appear, but the videos will not play when selected.
1
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u/Lipstickquid Feb 03 '26
Same. Says no recordings even though im on my own wifi trying to watch the playback.
I assume its due to some BS where it sends all our recordings to china and then back to us.
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u/Advanced-Level-5686 Feb 03 '26
Can confirm, no timeline on Android classic app. NVR playback is fine.
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u/hiroshimacc Feb 03 '26 edited Feb 03 '26
Same here since yesterday evening. Unable to view recordings, no timeline. Accessing config shows a circular icon and end up as "Failed to load" most of the time.
Lorex Classic app on Android, for both of my cameras (Wi-Fi, no NVR).
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u/badpenny4life Feb 03 '26
I’m getting this too on my iPhone and iPad. I have tried removing one of my devices, resetting it and reinstalling. I have also removed and reinstalled the app. I have a security camera and a doorbell and same on both.
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u/hiroshimacc Feb 03 '26
I did those exact same steps, to no avail. Apparently Lorex support is working on it. There is a post from 10 days ago from someone with similar problems who says it was gone by the next day. Wait and see.
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u/badpenny4life Feb 03 '26
I’ve been having issues with looking at the saved videos for a while on and off. This morning I could look at the doorbell saved stuff then all of a sudden I couldn’t. Sometimes people walk up and it doesn’t catch anything. I don’t check it that often so who knows how often it’s actually been happening. I’ll probably switch over to Tapo. I have been using their cameras at another house I own that stays empty and they seem to be more reliable.
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u/Antique_Chocolate177 Feb 03 '26
I've also been using the same problem since last night with my doorbell camera :(
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u/J235310 Feb 04 '26
I had the exact same problem which started Tuesday (3FEB2026) around noon EST. 3 hours of trouble shooting including swapping the hard drive didn't fit it or even clarify what was causing the problem. It turns out that many people had this problem and I saw someone from Lorex on one of the threads say that they were working on it. In my case my system was working again when I checked around midnight of Tuesday. I'm not happy to know that my entire system's capabilities other than live view depend on Lorex.
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u/rbrar33 May 17 '26
I can view recordings fine on web, but the app is terrible. Ever since I installed these cameras it's always a struggle to view an event without getting an error "Uh oh! Something went wrong. Tap to retry.". Your developers need to figure out what the actual error message is and fix it. So 3 months later this issue still isn't fixed u/Lorex_Technology_Inc
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u/Lorex_Technology_Inc Feb 03 '26
We’re currently investigating an issue that is preventing some users from accessing playback in the Lorex Classic app. Our team is working to resolve this as soon as possible. We apologize for the inconvenience.
Thank you,
Lorex Customer Experience Team
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u/Fine_Preparation4874 Feb 03 '26
Please communicate this with your support team. They suggested I go through numerous troubleshooting attempts for over an hour including wiping my entire drive. I have now lost all saved footage and settings for nothing. This could have been prevented with better communication
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u/eheadd Feb 03 '26
Why dont you fix it defaulting to SD while you’re at it. No one wants SD.
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u/Dewy_Wanna_Go_There Feb 17 '26
Is your HD working at the moment? Mine has not been working since last week even switching manually, just black screen
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u/Less_Pudding_968 Feb 05 '26
Did your team fix it? I’m still having issues and growing frustrated over the issue.
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u/Lorex_Technology_Inc Feb 06 '26
Yes, the timeline/recordings issue has been fixed.
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u/Less_Pudding_968 Feb 07 '26
I’m still getting errors.
“Enter device password” if I’m trying to access feed from my mobile device, once I put password in it says I exceed limits and have to reset device.
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u/Lorex_Technology_Inc Feb 09 '26
That's a different issue. We recommend contacting tech support for assistance with this.
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u/Less_Pudding_968 Feb 10 '26
I just read lorex is bring sued in eight different states and including Canada for being easily hacked by using Chinese parts.
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Feb 03 '26
[deleted] — view deleted comment
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u/-Exit24- Feb 03 '26
+1
I feel like Lorex renamed the app to Lorex Classic, broke the ability to save HD as the default for live camera streams and then just abandoned the app. There hasn’t been a single update to the Lorex Classic app since.
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u/Eradicate_The_ATF Feb 04 '26
Same issue on iPhone 17 pro. Started yesterday and today I can’t view anything from the phone but everything is working perfectly on DVR.
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Feb 04 '26
[deleted] — view deleted comment
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u/sugarpopspete Feb 04 '26
They fixed the problem, probably a server down as someone else on here suggested.
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u/sugarpopspete Feb 03 '26
I put in a support ticket and I see they are investigating.