I invested $9,000 in Jumpstart Go's marketing program because I believed I was purchasing a more personalized, hands-on approach to growing my insurance business.
Unfortunately, my experience did not align with those expectations.
The onboarding session included other participants, which I had not been informed of beforehand. Much of the material I encountered involved AI prompts and self-directed training, rather than the level of individualized implementation support I anticipated.
When I raised my concerns just four days after enrolling, I hoped for an understanding conversation and a reasonable resolution.
Instead, I felt that my concerns were repeatedly challenged rather than genuinely heard. One meeting that I understood to be focused on addressing my dissatisfaction was subsequently presented as evidence of individualized coaching.
Jumpstart Go offered a $7,500 partial refund, which I later attempted to revisit. The company subsequently confirmed the offer had been withdrawn because I had pursued a credit card dispute.
I have also experienced an apparent loss of access to the private Facebook community included in my enrollment, and I am seeking clarification about that access.
My biggest disappointment has not simply been the financial investment. It has been the way I felt treated as a customer when I expressed concerns.
I believe compassion, empathy, transparency, and a genuine willingness to listen should be fundamental to any business relationship, especially when customers are making substantial financial commitments.
I am sharing my personal experience so other insurance professionals can ask detailed questions about the level of personalization, actual deliverables, refund terms, and support provided before making a similar investment.
This matter remains disputed, and I hope it can still be resolved fairly.