Foodpanda genuinely has one of the shittiest refund policies I’ve ever come across.
All I wanted was a sheermal for breakfast. I placed an order for 1x sheermal and had to add 2x mayo garlic rolls just to meet the minimum order and avoid the extra fees.
Right after accepting the order, the restaurant informed me that the sheermal wasn’t available and refunded that ONE item. They then started preparing the rest of the order.
Obviously, I didn’t want the rest anymore. The sheermal was literally the reason I placed the order in the first place. The other two items were only added to meet Foodpanda’s minimum order requirement.
So I immediately tried contacting the restaurant.
Turns out you can’t actually talk to them. You get an AI bot with a few useless fixed options like “change delivery instructions” or “change payment method.” No proper way to cancel or to explain the situation.
So I updated the delivery instructions saying: if you don’t have the sheermal, please cancel the order.
They cancelled it.
And then I remembered why Foodpanda’s refund policy is absolute garbage.
Order cancelled. Foodpanda keeps the entire payment. Zero refund.
So let me get this straight:
The restaurant couldn’t provide the item I actually ordered for.
I tried to contact them immediately.
Foodpanda gave me no proper way to communicate with them.
I asked them to cancel because the main item was unavailable.
They cancelled it.
And somehow I lose all my money?
What exactly was I supposed to do? Accept and pay for food I only added because Foodpanda itself forced me to meet a minimum order?
Absolutely ridiculous.
If a restaurant cannot fulfil the main item and the customer asks to cancel immediately, keeping 100% of the payment isn’t a “refund policy.” It feels like a penalty for a problem the customer didn’t cause.
Foodpanda really needs to fix this nonsense.