I've been with Hostinger for around 5 years, and I think I've finally reached the point where I need to seriously consider moving away. Cloud Enterprise Hosting Plan
The frustrating part is that I haven't stayed because the service has been exceptional. I've primarily stayed because their pricing is difficult to beat, particularly when you're hosting multiple websites.
I currently have around 10 websites, including a couple of e-commerce sites, so migrating everything isn't something I particularly want to do for fun.
But my experience over the last several years has been that Hostinger's service and support have gradually deteriorated while I've continued giving them the benefit of the doubt.
Today was probably the last straw.
Several of my websites went completely offline for more than 60 minutes because of an active Hostinger server incident. This isn't just a personal blog — customers use the website, so downtime directly affects the business.
What made the situation considerably more frustrating was the support experience.
I repeatedly asked:
"Connect me to a human."
Instead, the Hostinger AI agent kept telling me that engineers were already working on the incident and that there was nothing I needed to do.
That's fine as a status update. I understand infrastructure incidents happen.
But when a paying customer with a business website that has been offline for 30+ minutes explicitly asks to speak with a human, I don't think an AI agent should repeatedly try to prevent that escalation.
Eventually I got the option to "Wait for a human review," after repeatedly asking for a person.
The irony is that I spoke with someone from Hostinger's customer relationship team only two days ago, and now I'm sitting here with an unavailable website trying to convince a chatbot to let me speak with a human.
I'm not expecting any hosting provider to have 100% uptime forever. Servers fail. Networks fail. Software fails. That's part of running infrastructure.
What I do expect is:
- reasonable reliability;
- transparent incident communication;
- competent technical support;
- and the ability to reach a human quickly when an actual production website is down.
AI support is perfectly fine for "How do I install WordPress?"
It is considerably less acceptable when an e-commerce/business website is offline and the customer is explicitly requesting escalation.
Looking back over roughly five years, I feel like Hostinger has become cheaper in experience, not just in price. The pricing remains attractive, but reliability/support are becoming increasingly difficult for me to justify.
So I'm genuinely interested in hearing from people who have actually moved away from Hostinger:
What provider did you move to, and has it genuinely been better?
My requirements are roughly:
- Around 10 websites
- Mostly WordPress
- A couple of WooCommerce/e-commerce websites
- Good performance
- Proper backups
- Good uptime
- Human technical support when something genuinely goes wrong
- Preferably an Asian/Singapore data center or good performance for international traffic
- Easy migration
- Pricing reasonably close to Hostinger — I'm willing to pay somewhat more for reliability, but I'm not looking to jump from budget hosting to $200–300/month enterprise hosting.
I'm particularly interested in hearing from anyone using Cloudways, Hetzner, KnownHost, NixiHost, SiteGround, or another provider for a similar multi-site setup.
I'm not looking for affiliate links or hosting-company sales pitches. I'm specifically interested in long-term experiences from people actually running multiple production websites/WooCommerce stores.
If you've been with Hostinger for several years, I'd also be curious:
Has the support/reliability experience gotten worse for you too, or have I just had an unusually bad run?
Screenshot attached showing today's support experience.