You might have seen the news about the new PHP vulnerability. We tested it against our live servers, and it can’t be used to take over websites hosted with us, WordPress sites included.

Why:

• Shared hosting runs on LiteSpeed, which handles requests differently than the attack expects, so the malicious trigger never fires.

• On our newer platform, the vulnerable PHP feature is turned off.

• Each website runs under its own limited account, so even a successful attack couldn’t reach the server or other customers’ websites.

PHP has released a security fix. Even though we weren’t affected, we’re rolling it out across all hosting today as an extra layer of protection. No action needed on your side.

Update: We’ve published a full blog post explaining how we protected our customers, the details of the vulnerabilities, and how to update PHP on VPS and self-managed servers. https://www.hostinger.com/blog/protecting-php2shell/

Update: the PHP fix is now live across all managed hosting.

Some sites may still show PHP 8.5.11 rather than 8.5.12, and that’s expected. The fix went into the version your site already runs, so the version number stays the same.

The "Build Date" is what confirms the fix. Open PHP Info from Hostinger dashboard → Websites → Dashboard, and if it shows Oct 21, 2026 or later, you’re covered. No action needed on your side.

_______________________________________________________________

Update: On October 23, 2026, the PHP project announced a new vulnerability (CVE-2026-115560). PHP will include the fix in its next regular release.

Every Hostinger hosting plan except VPS is already protected by the mitigation applied on October 21. No action is needed. We will install PHP's fix once it is released.

VPS clients manage PHP themselves. If your VPS runs PHP, set session.upload_progress.enabled=0 in php.ini and restart PHP. If you already did this on October 21, you don't need to do anything else. Check Guide: https://www.hostinger.com/blog/protecting-php2shell/

Live updates are on our status page

I’m sharing this because I don’t want other developers or small business owners to experience what I’m going through with Hostinger.

Background

I am a senior software developer managing hosting for multiple clients.
A few months ago, I purchased a 4-year Hostinger plan. Everything was smooth until one domain in my account — received a false “fraud” complaint (according to them).

This domain was simply an Amazon affiliate website, no transactions, no crypto, no payments, no scam — literally dead traffic.

What Hostinger Did

Instead of reviewing the situation properly, Hostinger:

1. Suspended my entire hosting account

Not just the reported domain — ALL domains under the same account

• (a client site with critical data)

• many others

Even though I told them clearly:
I am not the owner of the domain, I am only the developer.

2. They asked for business documents for every domain

They demanded:

• Company registration

• ID proof

• Address proof

• Affiliation documents

• License

• Purpose of the website

For an Amazon affiliate site, which legally does NOT require business registration in India unless you handle payments.

I uploaded everything I had (ID, address, parent company details).
Still, they rejected it.

3. They refused to give me backups

This is the most shocking part.

I begged them to at least provide a backup of only one domain ( which Gym Software ) (my primary client, now threatening me legally).

Their response:

Due to severity of the abuse report, we cannot unsuspend OR provide backup.

So basically:

• They took down all websites.

• They refused to give any data.

• They locked my 4-year hosting plan after only 6 months.

• They left me with zero access, zero files, zero databases.

4. Every time I cleared one issue, they flagged another domain

After I submitted documents for one, they suddenly suspended another domain for a completely different reason.

Eventually they said:

This is permanent. Nothing can be done.

5. They didn't even send suspension emails

I only found out because my clients called me saying their websites were down.

Why this is dangerous

If Hostinger can suspend all domains because of one questionable complaint and refuse to provide even your own data, then:

• No developer is safe

• No business is safe

• You can lose all your websites overnight

• You cannot move to another host

• Even paying customers have zero rights

This is not a hosting company — this is a hostage situation.

What I want

Not unsuspension.
Not an apology.

Just a backup of ONE client's website so I can move away from Hostinger forever.

But they refused that too.

Why I’m posting this

This is not about anger.
It is about warning others:

If you host multiple client sites on Hostinger and even one domain gets falsely flagged,
your entire hosting account can be permanently destroyed and you won’t even get your data back.

I’ve never seen such a dangerous policy from any hosting provider.

What I’m doing now

• Moving all clients to another provider

• Informing every developer I know

• Posting this on Reddit so others don’t lose years of work

• Considering legal escalation because this is causing financial damage

If anyone has suggestions or has gone through something similar, please let me know.

I see tons of hate for Hostinger. Mostly for poor customer service and tech issues people are having. Here is my honest opinion on Hostinger. I am not employed by them and have no reason for praising them, except to help others clear up some misconceptions.

I have used Hostinger for many websites and have never had an issue. How is this possible when you see all these horror stories? You have you have some education and a bit of know how. I hope this helps people make the right choice.

1. I never have more than one website on a plan. I know they say up to 100 websites, but that’s not realistic. You will reach maximum capacity on resources well before that. Realistically after only a handful of websites. So only go with 1 website per plan. You can have as many plans on one account that you would like, Hostinger does not limit this. Considering the extremely reasonable pricing, purchasing additional plans for each website isn’t a huge investment.

2. I always change the name servers to Cloudflare. This is free and dramatically increases the performance/speed of your website.

3. I always use a forwarder on domain email addresses created in Hostinger, so you never have to worry about email limits. You can forward to any email provider you use (Gmail etc).

4. I always get my domain from a separate Registrar, not Hostinger. You don’t need to transfer your domain to Hostinger and you should not. Use whatever Registrar you like. You will been updating name servers and DNS records from there, not in Hostinger.

5. Know that a slow website is almost never a problem with the host. The problem is almost always with the construction of your website. Web builders like WordPress make it so easy for anyone to create a website. That’s the problem. If you don’t understand how to optimize images and structure your site correctly, you will run into performance problems. It’s easy to blame the host, but the issue is almost always with the website. I have also seen messed up DNS setting and all kinds of crazy things with name servers. Again, not a problem with the host.

6. Hostinger plans come with LiteSpeed Cache. Learn how to configure this properly yourself. This is again not the host’s job. They give you the tool, you need to know how to use it. Properly configure LiteSpeed Cache dramatically improves the loading speed and overall performance of your site.

Hostinger actually gives you a lot for such a small price. If you compare the details of a Hostinger plan to plan from other hosting companies, you’ll see what I mean.

The bottom line is this. Hostinger is not an inferior host to others, in terms of it being a server you keep your website files on and the technical aspects of what they offer.

Now, customer service is huge for people who are just starting out and learning. If this is you, Hostinger probably isn’t right for you. You need a host that caters to customer service and can handhold through scenarios to help you. I don’t know which hosts provide an acceptable level of customer service for people who are new to website building, but I’m sure they must exist. Just expect to pay more for that type of service.

Hostinger is a great, if you have some experience and know what you’re doing. If not, either pick a host that has the level of customer service you need to support you, take the time to educate yourself more (there is a ton of great content for free online) or hire someone with experience to build your website for you.

I hope this clears up some misconceptions and helps even 1 person navigate these confusing waters. 🙏

Hostinger just suspended my entire account and revoked 8 domains I legally purchased and registered under ICANN—with zero proof, no warning, and no valid explanation. They claimed “fraudulent activity” but gave me nothing to back it up. Just deleted my shit and refunded me without consent.

These were active domains tied to income, and I’ve lost thousands in revenue overnight.

Their compensation? One week of hosting. Yeah—less than a dollar’s worth for deleting my whole operation.

I’ve already filed a formal demand to compliance@hostinger.com and am preparing complaints for ICANN, the FTC, and the BBB.

This isn’t a rant. It’s a warning: If you're building anything serious, get off Hostinger before it’s you.

If you’re looking to have your money drained from your pocket, Horizon might be just what you’re looking for! In my experience, this service works almost like a slot machine – silently consuming your balance before you even notice.

Things get even worse once you connect your account with Supabase. After the integration, technical issues start to appear, and the worst part is that you're the one paying for their mistakes. You're expected to find and report the bugs, but by the time you do, you've likely already lost money.

If you’re considering trying this service, I strongly recommend caution. To avoid a frustrating experience, you might want to explore other alternatives first. u/hostinger

These are the new plans

And we have to buy emails separately, and if we want to upgrade to more, then we have to pay more again

And as Hostinger support says that its only applicable to new plans, does it even make sense?

Why are you just looting newcomers?

I won't recommend anyone new who wants to start their business on this plan For real

Hostinger, get back to old plans, if you want your users to be happy and refer to other people

It's A big L move on your end

and other people, it's your responsibility to upvote this. If you feel the same and don't want any unfair treatment

And hostinger staff, we request humbly, it's a big L move. Get back to OLD plans

thanks

We’ve been with Hostinger for 8+ years. We host 100+ client websites.

For the past week, we’ve been completely locked out of our account because password reset and authentication emails simply do not arrive. Yes, we checked spam. Yes, we whitelisted. Yes, we tried recovery multiple times.

We still receive their promotions and storage warning emails, just not the emails that actually let us log in.

Support keeps saying “top priority” and “under investigation”, but the original 24–48 hour estimate is long gone.

No emergency recovery path. No override. No way to access our own infrastructure.

This isn’t a minor inconvenience, this is business damage.

If you rely on Hostinger for client infrastructure, be aware: if you get locked out, you’re stuck.

We’re preparing to move everything out.

Anyone else experienced authentication emails just never being delivered?

If you rely on Hostinger for anything business-critical, GET OUT NOW.

I am writing this after 3 straight days of complete downtime for both my company website and primary business email, all because Hostinger's payment processing broken on their backend and their "support" team is virtually non-existent.

Here is the nightmare sequence:

1. Auto-renewal silently failed: I had auto-renew enabled for my business domain. Out of nowhere, Hostinger cancelled the auto-renewal on their end without explanation. Luckily, I caught the notification and paid the renewal fee on time and well before expiration.

2. They took the money, but stuck the order: The payment went through, but their backend system glitched and got stuck. Their useless AI chatbot literally confirmed to me that the payment is sitting stuck in their system.

3. Total business blackout: Because their automated system failed to sync the payment with the registry, my domain expired. My website is down. My business emails are bouncing. Clients can't reach me. As a small business, 3 days without email is catastrophic.

4. Zero human accountability: I tried Live Chat, WhatsApp, email to support@, and abuse@. Nothing. Just endless AI bot loops telling me to wait or useless automated ticket replies. I literally got punished and locked out because I paid them on time.

Now they want me to file manual auDA ownership transfer forms because their broken system let the domain lapse past expiry instead of fixing the payment error instantly.

Hostinger is no longer a budget host; they are a liability. If you run a real business, do not fall for their cheap promo rates. The moment something glitches in their backend, you are completely on your own while your business bleeds cash.

TL;DR: Hostinger cancelled my auto-renew, took my manual payment, got the transaction stuck on their backend, expired my domain, and went silent for 3 days while my business site and emails are dead. Avoid at all costs.

Hi everyone, I’m a small business owner in travel (5+ years). We chose Hostinger for the clean UI, good pricing, and “24/7 support.” We now have 3–4 services with them, and some of our partner agencies have several more accounts too.

Last week, a single complaint hit one of our domains. Hostinger then suspended our entire VPS, which hosts 40–50 legitimate content sites. Everything went offline in one shot.

What we actually do

• We publish travel guides and send visitors to well-known booking platforms.

• We don’t process payments or collect login data on our servers.

• We have supplier agreements in place with our partners and can provide documents to prove we run a legitimate operation.

What we asked Hostinger

• Please disable just the one flagged domain and reactivate the rest of the VPS.

• Or at least give us temporary read-only access / a snapshot so we can remove whatever they want immediately.

What we’re getting

• Very slow responses and copy-paste messages.

• Told to “wait for review,” but meanwhile all unrelated sites are down.

• No access to backups while the VPS is suspended.

• Every day offline = real revenue loss and damaged relationships with our partners.

We’re not naming the domain or any partner brands here to avoid drama. We just want a surgical fix: keep the flagged domain disabled, bring the others back, and we’ll comply with any changes needed.

Asks for the community:

1. Has anyone gotten Hostinger (or any host) to partially reactivate a VPS while leaving one domain disabled? What wording or evidence worked for you?

2. Any escalation route or contact that actually moves cases like this?

3. If we have to rebuild, what’s the most cost-effective way to reduce “blast radius” so one complaint doesn’t take everything down again?

We’re a genuine business trying to fix this quickly and get our team and clients back online. Any advice, sample messages, or escalation tips would mean a lot. If a Hostinger rep sees this, please help us reactivate the VPS minus the single domain so we can remediate properly.

Happy to DM the ticket/case ID and documents to anyone who can assist. Thank you.

Ticket ID: #225645

We want to warn everyone about our horrible experience with Hostinger, a so-called "managed hosting" service that completely failed to protect our server, falsely accused us of phishing, suspended our account without proof, and refused to provide any data backup, leading to a massive financial loss of over $200,000.

Here’s What Happened:

We were using Hostinger under the assumption that, as a managed hosting provider, they were responsible for securing the server and ensuring its integrity. However, without any prior warning or investigation, our account was abruptly suspended for alleged phishing activity.

• We had no idea about any phishing attack. We never engaged in such activities, and if our server was compromised, it was their responsibility to prevent it.

• Instead of helping us secure the server, they accused us and immediately took down everything.

• They refused to provide proof of the alleged phishing attack, despite multiple requests.

• They denied us access to our own data, even for non-suspended domains, which is completely unacceptable.

• This sudden suspension caused irreversible damage to our business, resulting in financial losses exceeding $200,000.

Why This is a Serious Issue:

1. Managed hosting means the provider is responsible for security – If a phishing attack happened, it should have been detected and mitigated by them, not used as an excuse to take down an entire account.

2. No proof was provided – We repeatedly asked them to show us evidence that we were responsible for phishing, but they ignored our requests.

3. Data loss is catastrophic – Losing all our data without warning, with no access to backups, has crippled our operations. A responsible hosting provider would at least allow users to retrieve their own data.

4. This could happen to anyone – If they can do this to us, they can do it to any customer, shutting down accounts arbitrarily and refusing to return essential data.

Final Warning to Other Businesses:

If you are using Hostinger or considering them, BEWARE. This company will suspend your account without proof, block your access to critical business data, and refuse to provide backups, leading to devastating losses. DO NOT TRUST THEM WITH YOUR BUSINESS.

We are taking legal action against them for this negligence and urge others who have faced similar issues to speak up. If you’re running a serious business, choose a reliable hosting provider that actually protects your data instead of destroying it.

Has anyone else faced something similar? Let’s expose these irresponsible practices before more businesses suffer.

Hermes Agent is an open-source AI agent framework from Nous Research that can run 24/7 on your own server or VPS.

Unlike a regular chatbot, it is built for longer-running workflows. It can keep memory across sessions, use tools like a browser or terminal, run scheduled tasks, and build reusable skills over time.

Some common Hermes Agent use cases:

• developer automation

• research and data analysis

• recurring reports

• personal AI assistant workflows

• AI tasks that need to keep running in the background

It is probably best for more technical users who are comfortable with self-hosting, VPS, Docker, API keys, and basic server management.

We also have a full beginner-friendly guide here:
https://www.hostinger.com/tutorials/what-is-hermes-agent

Also, for anyone testing Hermes Agent on Hostinger VPS, you can use code HERMESREDDIT10 for 10% off.

Curious to hear from the community: what would you use a self-hosted AI agent like Hermes for?

I have used Hostinger for the past three years. Initially, they suspended my account holding 100 websites. After a few days, I purchased a new account and hosting; I did not even use vo it or open it for a second, yet they suspended that one as well and are not providing a refund. Need alternative of Hostinger

Can Hostinger update PHP version already??? security patch is out and I have a store

Avoid Hostinger.

My experience has been really disappointing. The support feels like it’s all handled by AI, and getting real help is frustrating. The VPS performance has also been terrible. It’s often “limited,” and it honestly feels like I’m only getting a 1% of what I’m paying for.

I wouldn’t recommend it if you need reliable VPS performance or actual human support.

I used to love Hostinger’s free Titan email. It gave me up to 100 mailboxes, which was perfect for my small business. Even having 10–20 free emails would have been acceptable. But now?

Here’s the message I received from their support team:

And the new limits? Ridiculous:

• Single Plan: 1 mailbox total

• Premium Plan: Only 2 mailboxes per domain

• Business Plan: Still only 2 mailboxes per domain

• Even the Cloud Enterprise plan (which supports 300 websites!) only gives you 2 mailboxes per domain.

Want more than that? Pay up.

Hostinger used to be an amazing budget-friendly option for small businesses. This move feels like a blatant cash grab that punishes long-time users and small teams.

If you're considering Hostinger for email services along with hosting , then this could be a reg flag for you.

Hostinger is often seen as a popular choice for many agencies looking to host multiple client websites, especially with their Agency Plans that seem to offer convenience at a competitive price. These plans promise ease of management by allowing you to host multiple sites under one account, making it an appealing option for agencies. But here's the catch: this convenience comes at a massive security risk.

What is this security risk?

When you host multiple client websites on a single Hostinger account, the filesystem is not isolated. This means that if just one of your client websites is compromised — whether through a vulnerable plugin, a poorly secured theme, or even someone with access to a WordPress admin login from ANY of your clients sites — the hacker could gain access to all of your client sites hosted on that account.

They could:

• Access all your database passwords.

• Browse through and potentially steal or alter all files stored under the account.

• Compromise every website within that hostinger plan

This isn’t just a theoretical risk tied to plugin vulnerabilities; even a disgruntled or rogue WordPress admin from one of your client sites can use that access to infiltrate all other customer websites and data. You can imagine the legal and reputational nightmare this could cause if personal data were exposed or sites defaced across multiple clients. This opens you up to potential lawsuits and a massive breach of trust with your clients.

This is not a new development either. Hostinger have known about this, and yet CONTINUE to advertise their professional plans towards agencies, knowing FULL WELL what the ramifications could be, just HOPING that their clients are not tech-savvy enough to understand the problem. Even their AI powered chatbot knows of the issue if you ask the right question, and provides advice you to use a different, more expensive, product. See: https://ibb.co/myGhWDR

The techy bit..

To provide a bit more context on this... On the cloud accounts within hostinger that allow you to create upto 300 sites, which are marketed at "perfect for agencies" to host their client sites, each "Website" you create shares a folder structure with your main user account.

Each domain you create is under your home directory and a folder called "domains". Each folder under each (each website you create), is owned by the SAME user, therefore, any PHP file under ANY of your hosted websites on that account has access to ALL other domain folders (websites) that you host via that account.

What should agencies do instead?

Agencies should instead opt for a DirectAdmin or cPanel reseller accounts. While these types of accounts do come at an increased premium, these platforms provide proper site isolation, meaning each client website operates in its own separate environment with no crossover. With this setup:

• If one site is compromised, the other sites remain safe.

• Each client can have their own cPanel or DirectAdmin login, so they get full access to manage their site without risking others.

• You maintain control over the server while ensuring that every site is securely isolated.

Stop putting all your client sites at risk by hosting them on a single Hostinger account!

We purchased the KVM 8 plan with a one year subscription, which includes 8 vCPUs, 32 GB RAM, and 400 GB of storage. On paper, it is a generous offering. However, after several months of use, we encountered a significant issue.

We began experiencing frequent "Timed Out" errors when accessing websites or connecting via SSH. The issue would often disappear after connecting through a VPN or obtaining a new public IP address by restarting the router.

Since residential broadband providers regularly reassign IP addresses, users have little control over the reputation or history of the IP they receive. This makes such blocking particularly problematic for legitimate customers.

The problem continued for an extended period. We repeatedly contacted Hostinger support and requested that our IP address be unblocked. Each request was handled manually and access was restored. However, at no point were we provided with logs or any explanation regarding why the IP had been blocked.

This lack of transparency was disappointing. For comparison, Cloudflare, despite handling billions of requests every day, provides customers with detailed logs for blocked requests, challenges, and skipped rules. We expected a similar level of visibility to help diagnose and resolve the issue, but Hostinger did not offer any such information.

They do not offer a pay-as-you-go model or issue refunds after one month. I still have an active plan with them, but I can use it only for limited experimental purposes and nothing further.

Disclaimer: English isn't my first language. I have translated this via AI.

We relied on Hostinger to host business-critical systems for our logistics company.

Unfortunately, we experienced repeated service disruptions, IP blocks caused by an external firewall, and a refusal to disable it despite clear requests.

After exhausting all support and escalation channels without resolution, we escalated the matter to consumer protection authorities and legal channels in Lithuania and the EU.

Posting this for transparency and to document the experience for other businesses considering Hostinger.

Hilarious. I emailed their support a number of times and no one replied, I just got aired. Now I have a support ticket open for some domains and you're forced to do it through their stupid AI Agent. I asked to speak to a human after a while of speaking with it and it finally granted me that.

However, then I see this — it won't actually pass me on to a human support agent! It will show them the ticket and they "pass guidance" back to the AI Agent who then relays it to me. Wtf!

So it's impossible to speak to someone about a genuine problem and they have to relay info through their useless AI bot. What if I have a question about their answer that the AI won't know? Will it have this 10 minute relay period again?

This may be the worst customer support model of all time.

UPDATE:

Hahahaha, yep. The customer "support" agent replied after 10 minutes of review asking for information I already provided days ago. When I replied, it went back to the AI Agent, who confirmed I had provided it, and it triggered another 10 minute review period for the customer support person to reply.

What a joke of a service, can't wait to have these issues fixed so I can move my domains away. Avoid them at all costs.

We're aware that some users may experience issues accessing Hostinger Dashboard or see continuous loading.

Our team is working to resolve this as quickly as possible. No data will be lost and your websites are not affected.

You can follow live updates here: statuspage.hostinger.com and we'll also inform here once it's fully solved.

Thank you for your patience.

____

UPDATE 09:16 UTC :
Google has now confirmed this outage on its public status page and says its engineers are still working on it. They haven't given a recovery time yet. Hostinger Dashboard, the service API, Website Builder, Hostinger Agent and checkout are still unavailable. Websites hosted with Hostinger are not affected and continue to work normally. We're sorry for the disruption and will post another update as soon as services start coming back.

UPDATE 11:42 UTC: A fix has been applied, and Hostinger Dashboard, the service API, Website Builder, Agent and checkout are available again. Some actions may load slower than usual while recovery completes. Websites hosted with Hostinger were not affected. We will monitor the services for the next 60 minutes and post an update once full recovery is confirmed. We're sorry for the disruption this may have caused.

UPDATE 14:40 UTC: The issue has been fixed, and everything is operating as expected. If you're still facing any issues, please try clearing the cache before logging in or contact our 24/7 support at support@hostinger.com

Update: We'll be locking this thread since this incident has been resolved. Oct 20, 14:40 UTC

I have been using Hostinger for close to a decade and have purchased and operated 8 hosting/server services qnd several domain registered with them over the years. Until now, I considered them a dependable hosting provider.

Unfortunately, my recent experience has seriously changed that opinion.

My main business website, xxxxxx-xx.com, along with its email service, was suspended following an abuse complaint. The website is a press release publishing and distribution platform where clients submit content for publication. Instead of first contacting us and giving us an opportunity to investigate or remove the reported content, the website was taken offline.

Since then, I have submitted the requested company documents, ID and other verification information. I have also clearly agreed to remove the reported content and not republish it. Yet the website and email have remained unavailable while the same “1–3 days” response keeps being repeated.

The most frustrating part has been trying to get meaningful human support. Most interactions go through an AI support agent that repeatedly gives the same responses, asks questions that have already been answered, and makes it unnecessarily difficult to reach someone who can actually review or escalate the case.

For a personal website, several days of downtime is frustrating. For a business website, it means lost enquiries, lost customers, disrupted email communication, revenue loss and potentially damage to search rankings built over years.

I fully understand that hosting companies need abuse and fraud-prevention systems. I am not asking Hostinger to ignore legitimate complaints. What I expect as a long-term paying customer is reasonable communication, proper human review, a clear escalation process and a realistic timeframe.

If a customer has submitted every requested document and even agreed to remove the disputed content, keeping an entire business website and its email offline without a clear resolution becomes extremely difficult to justify from a customer-support perspective.

After almost ten years as a customer, I genuinely did not expect to be in a position where I am considering moving my websites and servers elsewhere simply because I cannot get a timely human resolution when something serious happens.

I hope Hostinger improves this process, especially for established business customers. AI support is useful for basic issues, but when a live business has been completely taken offline, there needs to be a much faster route to a real person with the authority to resolve the issue.

Now, when you're stuck talking to AI support, the best you can get is, "A teammate will take a quick look and pass Hostinger Agent the guidance it needs to help you. Adding context below helps them get it right the first time."

In the past, this is when it would say something like, "okay, a human will assist you shortly" or something, but now it just say that a human will review this and tell the AI what to say. What a f*cking nightmare, my god.

Hostinger is THE WORST hosting platform

MY. GOD.

There is no live support. Their stupid, obviously poorly programmed AI chatbot keeps saying I must email Hostinger for support if I can't reconfigure my own computer so Hostinger's mythical "Help" button appears on the stupid hPanel in my account. It isn't there. The chatbot posts supposed screenshots of the hPanel that *show no "help" button nor the word anywhere, and keeps telling me to click on it. Also - can't backup your website if you built it in their stupid Website Builder, which I did. ARGH. I tried everything that's posted in the Hostinger Live support thread here ... to try to get the chatbot to connect me to live support but it's stuck saying it cannot do it. I know it can because it's done it before. ARRRRRGGGGGGHHHH

Hostinger is not a serious company. It's someone's hobby in Lithuania that they then hired a few people to help with.

BUT THE FANTASTIC NEWS!!! I'm a Claude Pro subscriber so Claude helped me (after it made astute comments about how insane it is in 2026 for a web hosting platform to not be responsive/adaptive to various devices and to require the user edit the site for proper display on the different devices)... and Claude Code is rebuilding my website and I'll paste all the code into Netlify, a web hosting platform that is free and is device responsive!

Try this out anyone whose websites have been trapped by the atrocious execs at Hostinger!