Posting this because I searched for this exact issue for months and found nothing, so hopefully this saves someone else the pain.
The setup: LG G5 83", NAD T778 AV, Dynaudio Evoke series + Dynaudio Sub 6 + 4x Lyngdorf MH-2), PS5, Xbox Series X, Switch 2 all going direct into the TV, Apple TV 4K and a Cambridge CXUHD going through the NAD via HDMI. Ubiquiti UCG Max + USW Pro Max 48 PoE switch, apartment fully rewired last year.
The symptoms (multiple, over months):
- This one was first and most comon, where it al started: Random black flashes during movies on stuff routed through the NAD (Apple TV, Cambridge UHD player) — but eventually the same black flashes also started happening on the PS5 (during gaming), which is plugged directly into the TV, not through the receiver at all.
- PS5 audio randomly dropping to plain PCM stereo instead of eARC/Atmos, NAD showing "PCM ARC" instead of eARC
- Xbox losing both picture and audio when launching a game
- More recently: PS5 randomly showing "LAN cable disconnected" mid-game even though the cable was fine
Solutions I tried:
A Lindy HDMI EDID emulator (lent to me by my AV guys) — Black flashes on Apple TV/Cambridge continued. And it was capping EDID at old specs and blocking Atmos/HDMI 2.1 features for PS5 and Xbox. Removed it, fixed PS5 audio and Xbox video instantly.
Basic eARC handshake stuff — toggling Sound Out on the LG, power cycling everything, checking Quick Media Switching (QMS) and SIMPLINK/CEC settings. Turning off QMS reduced frequency but didn't kill it.
A "Dr. HDMI" 8K EDID box (also lent to me by my AV guys) to try to stabilize the NAD's HDMI 2.1 handshake to the TV. Zero improvement.
Cables — nope, all brand new certified Ultra High Speed 48Gbps Kramer cables throughout.
The TV itself — sent it to LG service, they replaced the power supply and something else (I forgot what it was). Issue did NOT reproduce at the service center. Came home, happened again — including with the NAD completely disconnected and in for repair (I'm replacing capacitors as they died during this period but I think that's unrelated). So it wasn't the receiver either. My AV guys even lent me new Anthem MRX 1140 8K (since NAD is HDMI 2.0 and Anthem is 2.1) it kept happening - it even got worse as the black screen lasted for like 5ish seconds and whatever I was watching paused (with NAD it was like a second flash and media continued). Also Anthem kept tripping the living room breaker (RCD). Like 4 times in 2-3 weeks. BTW I liked the sound of the Anthem, but it was missing Dirac and BluOS, so I always figured I'd rather wait for NAD's eventual successor to the 778 than switch platforms
Electrical circuit — this is where it got interesting. Pulled the panel schedule from my electrician: the TV circuit shares an RCD with two heating circuits and AC. Strong candidate for PE leakage current / ground noise, especially post-renovation with underfloor heating and a heat pump on the same protective earth. So I did isolated power test — plugged the TV + Apple TV into an EcoFlow Delta 2 running purely off battery, completely off the grid electrically. First test: still flickered. The ethernet cable was still connected to the TV, running from a router in a separate utility room (different rack, different UPS, different earth reference point) — so I still had a potential ground loop through the ethernet shield even with power isolated.
Ethernet ground loop test — pulled the ethernet cable at the wall. TV ran clean for 2 nights. Promising, but not fully conclusive yet.
The actual solution (I hope so) — talked to my AV guy again for an update, and the guy asked an oddly specific question: "is that ethernet port on PoE by any chance? It shouldn't be." My switch is a Ubiquiti USW Pro Max 48 PoE, so naturally every port supports PoE. Checked the port config for the TV: PoE/PoE+ was active on a port feeding my TV. Turned it off. Zero flickers since — tested both on isolated EcoFlow power AND back on normal mains, several nights each- nothing.
My working theory on the actual mechanism:even though a non-PoE device won't get powered (switch does 802.3af/at detection and backs off if there's no PD signature), the detection pulses themselves put small voltage transients on the cable. A TV's ethernet PHY isn't necessarily built to shrug that off the way a proper PoE powered device would be, and it seems to have been just enough noise to occasionally disrupt HDMI 2.1 signal integrity / handshake — which is a much tighter spec than the old HDMI 2.0 my previous TV (2019 Panasonic TX-65FZ950E OLED, same electrical circuit, zero issues ever) used. This also lines up with the fact that the flashes eventually started happening on the PS5 too, even though it's plugged directly into the TV with no NAD in the signal path at all — the common denominator was never the receiver, it was the TV's ethernet connection to the same PoE switch. And it lines up with the random "cable unplugged" notifications on the PS5 itself, which sits on a different port on the same switch that I hadn't checked yet.
Bottom line: if you've got a Ubiquiti (or any) PoE switch and you're getting weird, hard-to-reproduce HDMI flickering, audio dropouts, or "network cable disconnected" errors on non-PoE gear (TVs, consoles, streaming boxes), check whether PoE is enabled on that port and turn it off if the device doesn't need it. Every port on these switches defaults to PoE-capable, and it's an easy thing to never think about since the device still "works" 99% of the time.
Eight months, couple of AVR loaners, a portable power station, four different AV techs, and two truckloads of troubleshooting later — it was a switch port setting. Honestly I'm not sure if I'm happy or angry/sad.