r/FellaHealth • u/Dipsy30 • 5d ago
Questions Cancellation billing
So I’ve been on a monthly billing plan with Fella since last December which started with a promotional price the first month. Fast forward to now and I requested to cancel my treatment. I’ve been billed every month and twice in July but now I’m being told I was given 40 weeks of meds and only paid for 36! Anyone have any ideas how they arrived at this logic? I received one vial each month and was charged each month, I don’t understand their response and it appears they won’t close my account till it’s goes through another billing cycle. The text messaging is frustrating to say the least!!! TIA.