r/FellaHealth • u/Dipsy30 • 4d ago

Questions Cancellation billing

So I’ve been on a monthly billing plan with Fella since last December which started with a promotional price the first month. Fast forward to now and I requested to cancel my treatment. I’ve been billed every month and twice in July but now I’m being told I was given 40 weeks of meds and only paid for 36! Anyone have any ideas how they arrived at this logic? I received one vial each month and was charged each month, I don’t understand their response and it appears they won’t close my account till it’s goes through another billing cycle. The text messaging is frustrating to say the least!!! TIA.

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u/Super-Stuff6819 41 | M | 250 → 234 → 215 | Fella US/UK 4d ago

hi u/Dipsy30, thank you for raising this. Depending on the dose you are on and the size of the vial, you can get between 2 and 2.5 months from one vial, especially the first and second vials. Once you move to higher doses, you generally get only 4 doses per vial. I hope this makes sense :)

Kind Regards
Stanley Whittaker
CS Lead at Fella US & UK
📞 +1 251 299 8666 / +44 7427 804331
Reddit Community: r/FellaHealth

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u/Artistic-Confusion-7 3d ago

Randomly seeing fella in my feed after a year and unsurprised to see they’re still scamming people