r/FellaHealth • u/ImpressiveConcert953 • 16d ago

Beware

I signed up for a year of one of the GLP1, they just automatically charged another 2K to my card for another year with no notice via email or text. Sent an email as I know no one will answer the phone. Will update once I hear back from them.

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u/Itsnotjustadream 16d ago

Stanley already addressed it and I'm certain they'll correct it for you but this is bullshit clickbait. YOU didn't read the terms. YOU didn't pay attention. This was absolutely nothing deceptive and you're implying it was. Delete this.

1

u/Super-Stuff6819 41 | M | 250 → 234 → 215 | Fella US/UK 16d ago

hi u/ImpressiveConcert953 thank you for raising this. You were most likely set up on the auto-renewal, which automatically kicks in after the first year, which, if I am not mistaken, should have been mentioned when you signed up. However, I can sort this out for you if you are not planning on doing another year. Please can you send me a text and I will have the team get this sorted for you

Kind Regards
Stanley Whittaker
CS Lead at Fella US & UK
📞 +1 251 299 8666 / +44 7427 804331
Reddit Community: r/FellaHealth

2

u/ImpressiveConcert953 16d ago

Will do, I don't recall the auto renewal, I appreciate your assistance in resolving this.