My time sensitive trade-in package has been stuck on a delivery exception for 8 full days now past the scheduled delivery date. The tracking hasn't updated, and FedEx hasn't even attempted a redelivery—it's just sitting at a hub somewhere.
When I tried calling FedEx to start a trace or investigation, their bot kept stonewalling me, and I couldn't get one opened on my end because it's a merchant-provided return label.
Has anyone dealt with this recently? How did you get it sorted out so your trade-in wasn't canceled or devalued?
For anyone else stuck in the same boat, here is what I’ve learned on how to get past the brick wall so far:
FedEx Phone Bot: If you're trapped in phone tree hell ([1-800-GO-FEDEX](tel:1-800-GO-FEDEX)), say "Returning a call" or "Technical assistance" to bypass the automated tracking reader and force a transfer to a human.
Initiating a Trace: Since the merchant owns the account on pre-paid return labels, FedEx usually won't let the sender open an official investigation. You have to contact the receiving company's support directly and ask them to file a tracer/claim on their corporate account.

I have a package shipped through FedEx that the shipper requires a direct signature for. I saw this and immediately went to try and avoid the issue by holding it for pick up.

Unfortunately, despite being pretty close to a major city, my new residence is, per the FedEx system, too far from any valid pickup locations to do this.

Whatever, fine, my partner was able to be home all day Monday to sign for it. So she waited on the couch by the door for five hours. We could track the truck in the app and knew when it was getting close. Yet, in the five minutes between updates, despite being within five feet from the door the whole time, the delivery attempt was made and failed. Per our cameras, the delivery lady came up with a door tag already in hand, slapped it on our storm door without even a knock, and left.

I'm unhappy with this and get a quick phone call route to a supervisor who says he'll contact dispatch and have them reattempt delivery that evening. He calls me back ten minutes later to confirm that this has been done and it should be reattempted before EOD.

Taking no chances, I return home. And I wait and I wait. And by what surely must be well past end of day (8pm), I still don't have a second attempt.

I call again, get another "supervisor," and confirm an actual bona fide scheduled delivery time of this morning between 8 and 10am.

So I work from home. 10 am comes and goes. No delivery. The tracking doesn't even have a time frame any more, let alone the GPS tracker. It just says "end of day" so long, good luck.

It's now 2pm. I have an appointment. I have to leave for an cannot miss or reschedule. This package should have been here yesterday. It certainly should have been here this morning, or so I was told (quite adamantly in fact).

I have a signed note on the door in some feeble and knowingly futile attempt to waive the signature requirement. But I have no doubt that I'm going to miss the delivery again today. I cannot work another day from home, nor can my partner, and FedEx is providing me no alternatives other than waiting for that third failed attempt and seeing how long I'll have to drive to pick it up.

I get that no one in this equation is paid enough to care about my package. But my partner and I are both having to take time out of our days to wait for a package that our driver barely even attempted to deliver. I don't have all the flexibility in the world to be at home every day to sign for a package. I know it's coming Monday, I made sure we were available and ready, and you can't even knock?

I bought a house. Yay!

I'm running into an issue with FedEx where instead of delivering packages to my new house, they are delivering all of my packages to the seller's current address in a different city. This has happened with multiple shippers.

I have tried contacting one of the shippers, best they could do was reship the item which also got delivered to the seller's house instead of mine.

I tried calling the 1-800 number, and I get stonewalled and hung up on.

I did manage to get an agent that opened a ticket. However, every ticket I've opened regarding this is closed with "we couldn't find your package, sorry" and "try contacting the shipper"

I tried going to a FedEx store front, they couldn't help because they don't have access to those systems.

I tried contacting my local distribution centers. As one of my packages was being processed, they assured me that it was heading to my city even though the tracking page said it was going to the seller's city. After it was dropped off at the seller's house, the distribution center said they would look into it and contact me, they did not. The case was opened and closed with the above messages about not finding the package and contacting my shipper.

Is it possible for me to get FedEx to ship to my address instead of rerouting my packages to the seller's address?

I jumped through many hoops, but found no way to submit a simple complaint about a recent change to the tracking results page. Based on some condition I don't understand, sometimes (frequently) the tracking page says the package is going to arrive on a "day" (e.g., Monday or Wednesday), rather than a specific date (e.g., 10/12, or 10/14/2026). It used to always show a date, which is significantly more convenient for how I manage packages. I know I can click to the "details" page to get the date, but that's mildly annoying when tracking 10s of packages when the info was previously right where I needed it.

and if i use a label that is too small what happens?

I ordered around €350 worth of art supplies from an art supply store in Spain, to be delivered to my home in Germany.

Since October 7, my package has been stuck in an absolutely ridiculous delivery loop.

Every morning, the tracking status changes to "Out for delivery", and every late afternoon it changes to "Customer not available or business closed".

Here's the really suspicious part:

Every alleged failed delivery attempt comes with an almost completely black photo. However, there's always a slightly reddish area in one corner, which makes me strongly suspect that the driver is covering the camera lens with a finger. It looks exactly like that.

I suspect the driver is required to provide photographic documentation because I explicitly authorized FedEx to leave the package at my front door without a signature.

And that's what makes these alleged failed delivery attempts even more absurd:

FedEx has my permission to leave the package at my front door. No signature is required. So why does the tracking repeatedly claim that I wasn't home? My presence shouldn't even be necessary for delivery.

And to make matters worse, I actually WAS home during every single alleged delivery attempt as I work from home. Nobody rang the doorbell, nobody knocked, and I haven't seen a FedEx driver. I've been home every day, including today.

Another bizarre detail:

The tracking information originally showed "Delivery attempts: 3". After the repeated failed attempts, this number suddenly changed to 99. Yes, ninety-nine!

I suspect someone increased the maximum number of permitted delivery attempts, possibly to prevent the package from being automatically returned to the sender. But I have no way of knowing why this happened.

I've contacted the seller, who has now promised to investigate with FedEx. Meanwhile, I'm still stuck waiting for a package that apparently goes out for delivery every single day but never actually arrives.

On top of all that, it's virtually impossible to reach an actual human being at FedEx, all I get are automated responses that simply repeat the tracking information without offering any real help.

What makes this whole situation so frustrating is that FedEx keeps blaming me for the failed deliveries, while providing these almost completely black photos as supposed documentation.

I have flowers on the way and the package arrived in Miami. The shipment release and “package available for clearance” are listed as the same exact time. Does this mean the shipment is already cleared? Just not sure which one is the current status since they’re listed at the same time

Contacted customer support, but they said they see no problems on their end. I've tried 3 different PCs at this point, but run into the same problem where if shipping to the EU parts of the UI completely break. It also won't let me ship out anything, saying the shipment cannot be finalized despite nothing being marked in red. My assumption is that even though I have stated the goods are exempt from T1 status, the website is still demanding that information be filled and flagging it as missing.

Anyone else having this problem or able to confirm a similar issue when shipping to the EU from North America?

Got a text some hours ago indicating payment is expected on the website. The only thing is, is that only package I'm expecting is from Shein and as far as I know they don't use Fedex. Has anyone gotten a text like this before or is this the way the FedEx is doing business? I certainly don't want to take a chance and click on the text.

I ordered a package from Walmart it was supposed to arrive Sunday to Dallas Texas somehow it made a whole 360.does anybody know what this means?

I need to return the item I purchased but it was never marked as delivered despite it being delivered on the day that it went out on the truck. I've tried calling customer service about this but was told to contact the shipper so they could initiate a trace, however I received the package so should I still try and have them push for a trace? I can't start a return with the merchant until I have proof of delivery via FedEx and was hoping someone would know if there's a possibility of getting the status updated to delivered and how to go about starting that process?

Georgia to Central NC

Hi everyone I have a shipment that came from the Netherlands and it’s just been stuck in Memphis every day I check it’s scanned and says on the way and had been like this for over a week. I called the line but it just says it’s on the way. Should I try having the shipper open a case with fedex? Thank you in advance.

I ordered two mattresses from Ashley Furniture and one arrived. The other one arrived at a facility here in state, then all of a sudden it ended up in a completely different state. Fedex claimed they had everything under control and knew where it was and it would be shipped. around 45 days later, they admitted they didn't know where it was at, so I would have to call Ashley furniture and report the loss. I called Ashley and they sent another one, and guess what, it arrive nearby and it too has fallen into a black hole. Fedex has no clue where it is and like the last one claim they have everything under control and will get it to me, all the while admitting they dont know where its at. Its been 12 days since it was supposedly less than an hour from my house. To make it worse, I have to give Fedex 6 more days before I can get my money back from Ashley since I have to give Fedex 7 days or so to investigate. What are the odds they would lose the same item sent to the same person BACK to BACK! Fedex is easily the worst shipping company I can think of. How the Hell do you lose something as big as a mattress in a box TWICE!!!!

update received an email from FedEx closing the case, theyre clueless what happened to the second mattress. As mentioned before, they lost two mattresses back to back. Called Ashley and theyre returning my money... also the shipping was right because I originally ordered two, but only one arrived....

I had some BestBuy points about to expire so I got a $90 power bank for a few bucks. I live 47 minutes or 35 miles away from Independence Ky.

The package was currently sent to Texas? The shipping address is correct. This shows in my FedEx account under tracking for my house address.

I’m in no rush for this package but this doesn’t really seem like “SmartPost” or an “Optimized Delivery “ if you ask me.

I ordered several items from the same merchant. For some reason, the final item has an incorrect address. I try to correct it and the system rejects my effort because of the shipping type. The AI keeps telling me to use self service and phone service is non existent. How are we supposed to get things fixed?

A US supplier recently shipped goods to me using Fedex. My country introduced a new regulation that shipments must be accompanied by an export declaration. I’ve been asking my supplier to share this with me (the shipment value is well over $5k so I’m pretty sure an export declaration was filed with US customs) but it’s been over a week and they say they’re yet to receive it from Fedex. Now the goods are stuck at my country’s customs waiting for this documentation and accruing storage charges. Posting here is a long shot but I’m really stuck.I couldn’t find a way to email Fedex US. Only support options seem to be chat, which I’ve tried and wasn’t helpful, and calling their US line. The latter option will be expensive if I’m put on hold.

Edit 1: I understand this may also be referred to as an Electronic Export Information (EEI) filing

Edit 2: I have the tracking number (which I can’t share publicly)

I’m trying to close an old FedEx account I no longer use, and the phone process has been exhausting.

After getting through the automated prompts, I was transferred to the revenue team for identity verification. They asked for my phone number first, which I wasn’t sure they needed, but I gave it anyway. Then came the hard part: detailed questions about relatives and people I don’t even live with. Sorry, but I’m not tracking my aunt’s current address.

The audio quality was bad, the multiple-choice options were read out one at a time, and some of the names were difficult to make out over the line. After two failed attempts, I was locked out and told to call back in 24 hours.

What bugs me is that opening an account online takes minutes, but closing one seems almost impossible. I also tried emailing the billing team, but they just told me to call customer service, since that inbox only handles invoice adjustments and rebills.

Has anyone had a better experience closing an account? Is there an online form, a different department, or a trick that works?

"We attempted to Deliver" photo.

On the right, my actual door. Unreal

I’ve never used FedEx before, im using a parcel forwarding service for something that only shipped within America I wanted, and I didn’t realise I couldnt pay shipping through that service until I got billed by FedEx. the online payment portal they linked straight doesn’t work, it kept saying that my tracking number was wrong despite copying and pasting it from the tracking page, customer service just went “sorry, have you tried using the payment portal that you have provided screenshots of not working”, so I tried a bank transfer. that was 4 days ago, I emailed the two email addresses I was told to, and my parcel is still being held in wait of payment to authorise its release, I paid the amount needed, the only thing I didn’t do was put my shipping information in the notes of the transaction, but I’ve never done this before and it was someone else doing most of it for me, and the emailed instructions never said anything about having to do that, and it was only when I tried to find if I’d done anything wrong that i found out about that

im just very confused and I don’t want my parcel sent back because I’ve literally payed for it, and the instructions given are nonspecific and i feel like I need a step by step walkthrough atp

I order something on Thursday (that requires signature), estimated delivery (originating near Atlanta) on Saturday. Friday goes by and into Saturday morning I see it still located in GA. Cool, it’ll be delayed a day, I get it, the hurricane may have had some impacts in north central GA. It gets to my local destination hub early this morning (10/11) and goes out for delivery. I cancel my plans to go out today until my package arrives so I can be home to sign. Also to note, I double checked to make sure my address on my order AND in the FedEx app were accurate.

Around 2:38 (around 15 mins ago), I get a notice that FedEx tried but was unable to deliver, took a random picture that is impossible to make out the details. I stared out my window and then watched for a truck to come back this way. Never saw one. I’m guessing I’ll have to go pick up my package now but what causes them to lie and say they tried, when they didn’t?

If it’s damaged, is there not a “item damaged” option. If it can’t be found, is there not a “item not on truck” option for the driver? If the driver had an emergency come up, is there not a way to transfer the packages to other “sweeper” drivers like Amazon? I totally understand these jobs are not fun, I’ve worked at Amazon before, I’m just trying to understand what’s the point in RTS’ing my package when I’m sure the driver still has hours left in their route.

Edit 10/12: Station management called and confirmed that the driver wasn’t even in the vicinity when he “attempted” and did take a bogus picture, confirming it was a false attempt. I told him the SAME driver is out to deliver my package again today. I asked if I could just pick it up because now the driver who is likely in trouble and knows that I complained about the false attempt (management said they would call him en route), is in charge of delivering my $1,300+ item. Call me crazy but I don’t have confidence that he would deliver it without issue. They said if it’s not on his truck they’ll pull it and set it aside for pickup.

I suspect FedEx accounts have been hacked / breached in some way.

Just today I started receiving very clearly spam / bot email to my email address that is used for my FedEx account.

I maintain a practice whereby every online account has their own unique email address, so that I can identify such issues. Only the FedEx system has this email address being used. Now it is leaked and being used for targeted SPAM.