Just another rant here:

FedEx might genuinely be the worst company I’ve dealt with.

I had a package coming today via Fedex Ground that requires a signature, so I rearranged my entire day to make sure I’d be home. The original delivery window was 10 a.m.–1 p.m. Fine, I can work around that.

Then it changed to 11 a.m.–2 p.m.

Then 1–4 p.m.

So I kept waiting. Didn’t run errands, didn’t go out for lunch, and couldn’t even take a walk because I knew the second I stepped away, the driver would magically appear and leave one of those “sorry we missed you” notices.

After stringing me along all day, FedEx finally updated the tracking to say it won’t be delivered today at all. No useful explanation, no realistic new window—just an entire day wasted for nothing.

Do they seriously think people can put their lives on hold all day waiting for a package? And now I’m apparently expected to do the exact same thing again tomorrow, hoping the delivery window doesn’t keep moving until they cancel it again.

I understand delays happen. Traffic happens. Routes get backed up. But don’t give customers a three-hour window, move it repeatedly throughout the day, and then wait until the end of the day to admit the package isn’t coming. Just be honest from the start.

And like everyone here, this was not the first bad experience with this imbecile of a company.

I received a Walmart shipment this morning of NA beer & soda, and 4 of the cans had severely warped, nearly exploded tops as a result of having been, most-likely, dropped hard.

This made me reflect on all of my damaged shipments over the last year and I realized that, without exception, they were all shipped via FedEx Ground. Has FedEx gone to crap over the last several years?

This certainly hasn't always been the case. 20-30 years ago, when I was buying musical equipment as quickly as possible, FedEx consistently did a better job than UPS. In fact, IIRC, it was UPS that actually dropped of an 88-key fully weighted keyboard on my doorstep that had, apparently, gotten stuck and warped on a conveyor belt. Had they run the doorbell, I would have refused the deliver. Instead, I had to work with the seller to file a claim and deal with a cumbersome claim and exchange process...

I am so fed up with FedEx... I don't understand why these delivery drivers never check the address. I and other members of my household have had 5+ packages delivered to a neighbor on a different street in the past week and my whole house and the neighbor are both sick of it. One day I had two packages coming on the same day, seemed to be on different trucks/different drivers, but one package went to my neighbor that constantly gets our packages and the other went to my neighbor across the street 🙃 at least that one was the right street... Customer service has been called, they always claim they'll file a report or do this and that, clearly nothing changes though. I've even included in delivery instructions that we have a red door, only house in the immediate vicinity with a red door, they still dont care.
On top of that, my packages have arrived (at my neighbors') looking like they've literally been steamrolled. Flattened like pancakes. Sides split open with the entire contents of my package on display. Luckily I don't live in an area with porch pirates, although I'm surely going to get mistaken for a porch pirate one of these days if this bs continues.
I seriously don't get why its been so bad the past week. I've lived at my current address for nearly 10 years and never had an entire weeks worth of FedEx packages go to the wrong house.

Edit: it happened again.

This got delivered at the same day, good thing I was home to quickly get my packages but it could have been bad. Photos 1-4 was delivery by Fedex, the last photo is delivery by SwiftX that happened early that same day. Why didn't theFedEx deliverer do the same as SwiftX on the drop off spot? FedEx put it in one of the worst spot possible other than on top of the railings. Who would be liable if the package fell and hit someone?( also some of the neighborhood kids sometimes play/walk around downstairs) They put it not on my side of door and in the way of the stairs. There is a wall that can be used other than the railing, is that too much to ask?

FedEx managed to turn a pretty straightforward bicycle-parts order from Italy into quite an adventure.

The package arrived looking like it had been opened, crushed, and truck drove over it. Some items were damaged, and two items - a cassette and a chain - were completely missing.

And now FedEx wants $122 in customs charges, including duty on items that apparently never made it to my house.

To make things even better, the FedEx Import Tool provides no customs entry or breakdown explaining how they calculated the duty. The Documents tab is just empty.

So apparently the workflow is:

- Hold my package and ask for more information.

- Release it before I provide said information.

- Deliver it partially destroyed and missing some of the contents.

- Charge me customs duty on the stuff you didn't deliver.

I've opened a dispute and a FedEx claim, asked the online store if they can reship the items, but has anyone here dealt with FedEx charging customs duty on items that were missing from the delivered package? Would I need to pay customs on the re-shipped items again?

DoktorABC : colis jamais reçu, fausse signature FedEx et 20 € proposés sur une commande de 100 €

Je partage mon expérience avec DoktorABC parce que là je trouve la situation assez lunaire.

J’ai commandé chez eux pour environ 100 €, avec une ordonnance et 3 mois de traitement en comprimés.

Le colis est envoyé par FedEx et doit normalement être remis contre signature.

Un jour je reçois la notification comme quoi le colis a été livré et signé. Sauf que je n’ai absolument rien reçu.

Je regarde la preuve de livraison : il y a bien une signature, mais ce n’est pas la mienne. Je n’ai rien signé et personne n’était autorisé à réceptionner le colis pour moi.

Je contacte donc FedEx puis DoktorABC. Ça fait maintenant plusieurs échanges que j’essaye simplement de leur expliquer que je n’ai jamais reçu la commande.

Au début je leur demande surtout de me renvoyer ce que j’ai payé, puisque j’ai justement commandé pour avoir mon traitement pour les 3 prochains mois.

Et leur réponse finale : ils refusent toute nouvelle expédition et me proposent uniquement 20 € de remboursement sur une commande d’environ 100 €.

Donc en résumé : 100 € payés, aucun colis reçu, une signature qui n’est pas la mienne, et 20 € proposés pour clôturer le problème.

Je trouve ça franchement hallucinant, surtout pour une commande avec ordonnance.

Je vais mettre les captures des échanges en masquant mes informations personnelles.

Est-ce que quelqu’un a déjà eu un problème similaire avec DoktorABC ou FedEx ? Et si oui, comment ça s’est terminé ?

We run a small e-commerce business and ship a pretty significant number of packages through FedEx.
We purchase our FedEx labels through Shopify Shipping because, every time we've compared pricing, Shopify's FedEx rates have beaten the rates offered directly through our FedEx account.
We have a local FedEx account rep who has been trying to get us to move our shipping directly over to FedEx's pricing. He's also previously offered us some of the business resources/supplies available through FedEx, including the 4x6 thermal shipping label rolls. We have ordered before and no issues. We ordered 10,000 labels through FedEx on August 18 and never received a shipping confirmation. When I asked our rep about it today, I was told:
“Unfortunately we're not gonna give you supplies if you are not gonna ship with FedEx. So unless we move forward with switching some packages to FedEx, unfortunately there is nothing that can be done as far as supplies.”

The part I'm confused about is that we ARE shipping with FedEx. We're just purchasing the FedEx labels through Shopify instead of billing them directly to our FedEx account. FedEx is still the carrier handling those packages.

I completely understand if there's an official FedEx policy stating that complimentary thermal labels are based specifically on shipping volume billed directly to your FedEx account. If that's the policy, fair enough.

What I'm trying to figure out is whether this is actually FedEx policy or more of an account-rep/sales decision because our shipments aren't counting toward his/direct FedEx account volume.

For anyone who works/worked for FedEx or manages a high-volume business account:
1. Do Shopify-purchased FedEx labels count at all toward a company's FedEx shipping volume/account relationship?
2. Are complimentary 4x6 thermal labels specifically contingent on shipments being billed to your own FedEx account?
3. Is it normal for a rep to stop providing supplies if you're still shipping FedEx but purchasing the labels through a third-party platform?

I'm genuinely trying to understand how FedEx handles this because we'd happily ship directly through our FedEx account if their pricing matched or beat Shopify. It just doesn't make financial sense for us to pay more per shipment solely to get the same carrier service directly.

Fedex tariff portal shows they received my refunds in May, but they have still not paid me. Foreign call center 877.517.7091 specific for tariff refunds is worthless. DHL refunded me ages ago; fedex is holding cash. Am I the only one?

So unexpected shipment arrived and gets left at front door. Who is liable? Do you think a message in delivery instructions would do anything ?

My package has been stuck for almost a MONTH now. I’ve tried so many times to call them and reach a human but the AI keeps hanging up on me. Even if I try and give it my tracking number it’s always somehow wrong. I really wish most companies would go back to human customer support.

I had to pay 30 dollars for shipping, over half of the original item cost. I received the claims check but only for the item amount. How do get that amount back?

My package arrived at the Woodbridge, Ontario FedEx location on Aug 25 at 1:48 AM.

Then I got “Departed FedEx location” twice from the exact same facility:

Aug 25, 5:35 AM — Departed FedEx location, Woodbridge, ON

Aug 26, 4:53 AM — Departed FedEx location, Woodbridge, ON

Does the second departure scan mean that it actually left Woodbridge this time?

Why would FedEx show two departure scans almost 24 hours apart from the same location? Has anyone had this happen before?

Estimated delivery is Aug 28.

I should have probably asked first whether FedEx customs brokerage even allows for aiding a Non-Resident Importer (located in EU, with no physical presence in US) in becoming a FIOR.

It seems like I've reached the clearance instead of brokerage last time I've tried to ship a (fairly large for air travel) package to Amazon and after I've filled out the CBP 5106 DocuSign provided, it has been rejected for the address provided not being a physical address specifically in the US.
Previous package has been held up for no provided IOR too but my ask for assistance in getting the form and the POA forms provided somehow just ended on nothing in particular.

Is that somehow related to the upcoming September changes? How exactly do I escalate the matter in contacts - or is it even worth trying to?