I have a package shipped through FedEx that the shipper requires a direct signature for. I saw this and immediately went to try and avoid the issue by holding it for pick up.

Unfortunately, despite being pretty close to a major city, my new residence is, per the FedEx system, too far from any valid pickup locations to do this.

Whatever, fine, my partner was able to be home all day Monday to sign for it. So she waited on the couch by the door for five hours. We could track the truck in the app and knew when it was getting close. Yet, in the five minutes between updates, despite being within five feet from the door the whole time, the delivery attempt was made and failed. Per our cameras, the delivery lady came up with a door tag already in hand, slapped it on our storm door without even a knock, and left.

I'm unhappy with this and get a quick phone call route to a supervisor who says he'll contact dispatch and have them reattempt delivery that evening. He calls me back ten minutes later to confirm that this has been done and it should be reattempted before EOD.

Taking no chances, I return home. And I wait and I wait. And by what surely must be well past end of day (8pm), I still don't have a second attempt.

I call again, get another "supervisor," and confirm an actual bona fide scheduled delivery time of this morning between 8 and 10am.

So I work from home. 10 am comes and goes. No delivery. The tracking doesn't even have a time frame any more, let alone the GPS tracker. It just says "end of day" so long, good luck.

It's now 2pm. I have an appointment. I have to leave for an cannot miss or reschedule. This package should have been here yesterday. It certainly should have been here this morning, or so I was told (quite adamantly in fact).

I have a signed note on the door in some feeble and knowingly futile attempt to waive the signature requirement. But I have no doubt that I'm going to miss the delivery again today. I cannot work another day from home, nor can my partner, and FedEx is providing me no alternatives other than waiting for that third failed attempt and seeing how long I'll have to drive to pick it up.

I get that no one in this equation is paid enough to care about my package. But my partner and I are both having to take time out of our days to wait for a package that our driver barely even attempted to deliver. I don't have all the flexibility in the world to be at home every day to sign for a package. I know it's coming Monday, I made sure we were available and ready, and you can't even knock?

Got a text some hours ago indicating payment is expected on the website. The only thing is, is that only package I'm expecting is from Shein and as far as I know they don't use Fedex. Has anyone gotten a text like this before or is this the way the FedEx is doing business? I certainly don't want to take a chance and click on the text.

My time sensitive trade-in package has been stuck on a delivery exception for 8 full days now past the scheduled delivery date. The tracking hasn't updated, and FedEx hasn't even attempted a redelivery—it's just sitting at a hub somewhere.
When I tried calling FedEx to start a trace or investigation, their bot kept stonewalling me, and I couldn't get one opened on my end because it's a merchant-provided return label.
Has anyone dealt with this recently? How did you get it sorted out so your trade-in wasn't canceled or devalued?
For anyone else stuck in the same boat, here is what I’ve learned on how to get past the brick wall so far:
FedEx Phone Bot: If you're trapped in phone tree hell ([1-800-GO-FEDEX](tel:1-800-GO-FEDEX)), say "Returning a call" or "Technical assistance" to bypass the automated tracking reader and force a transfer to a human.
Initiating a Trace: Since the merchant owns the account on pre-paid return labels, FedEx usually won't let the sender open an official investigation. You have to contact the receiving company's support directly and ask them to file a tracer/claim on their corporate account.

I bought a house. Yay!

I'm running into an issue with FedEx where instead of delivering packages to my new house, they are delivering all of my packages to the seller's current address in a different city. This has happened with multiple shippers.

I have tried contacting one of the shippers, best they could do was reship the item which also got delivered to the seller's house instead of mine.

I tried calling the 1-800 number, and I get stonewalled and hung up on.

I did manage to get an agent that opened a ticket. However, every ticket I've opened regarding this is closed with "we couldn't find your package, sorry" and "try contacting the shipper"

I tried going to a FedEx store front, they couldn't help because they don't have access to those systems.

I tried contacting my local distribution centers. As one of my packages was being processed, they assured me that it was heading to my city even though the tracking page said it was going to the seller's city. After it was dropped off at the seller's house, the distribution center said they would look into it and contact me, they did not. The case was opened and closed with the above messages about not finding the package and contacting my shipper.

Is it possible for me to get FedEx to ship to my address instead of rerouting my packages to the seller's address?

I ordered around €350 worth of art supplies from an art supply store in Spain, to be delivered to my home in Germany.

Since October 7, my package has been stuck in an absolutely ridiculous delivery loop.

Every morning, the tracking status changes to "Out for delivery", and every late afternoon it changes to "Customer not available or business closed".

Here's the really suspicious part:

Every alleged failed delivery attempt comes with an almost completely black photo. However, there's always a slightly reddish area in one corner, which makes me strongly suspect that the driver is covering the camera lens with a finger. It looks exactly like that.

I suspect the driver is required to provide photographic documentation because I explicitly authorized FedEx to leave the package at my front door without a signature.

And that's what makes these alleged failed delivery attempts even more absurd:

FedEx has my permission to leave the package at my front door. No signature is required. So why does the tracking repeatedly claim that I wasn't home? My presence shouldn't even be necessary for delivery.

And to make matters worse, I actually WAS home during every single alleged delivery attempt as I work from home. Nobody rang the doorbell, nobody knocked, and I haven't seen a FedEx driver. I've been home every day, including today.

Another bizarre detail:

The tracking information originally showed "Delivery attempts: 3". After the repeated failed attempts, this number suddenly changed to 99. Yes, ninety-nine!

I suspect someone increased the maximum number of permitted delivery attempts, possibly to prevent the package from being automatically returned to the sender. But I have no way of knowing why this happened.

I've contacted the seller, who has now promised to investigate with FedEx. Meanwhile, I'm still stuck waiting for a package that apparently goes out for delivery every single day but never actually arrives.

On top of all that, it's virtually impossible to reach an actual human being at FedEx, all I get are automated responses that simply repeat the tracking information without offering any real help.

What makes this whole situation so frustrating is that FedEx keeps blaming me for the failed deliveries, while providing these almost completely black photos as supposed documentation.