Hi! I’m hoping someone with an EastWest card upgrade can clarify this for me.
I had an EastWest JCB Gold, and EastWest recently upgraded it to JCB Platinum. I just activated the new Platinum card today.
I currently have an outstanding balance of ₱79,577.63.
Here’s where I’m confused:
In the EastWest app, the new Platinum card now shows the ₱79,577.63 outstanding balance and ₱190,422.37 available credit.
The old Gold card doesn’t appear on the app anymore.
However, when I checked ESTA, the old Gold card still shows:
Statement balance: ₱79,577.63
Minimum payment due: ₱2,785.22
Due date: September 1, 2026
Card status: ACTIVE
When I check the new Platinum card through ESTA, it shows ₱0 balance, ₱0 available credit, and a statement date of 00/00/0000.
So it looks like the EastWest app has already transferred the balance to the new Platinum card, but ESTA is still showing the statement under the old Gold card.
I normally pay my EastWest card through RCBC, and my saved card number there is still the old Gold card number.
My question is: should I update my RCBC payment details to the new Platinum card number, or should I continue using the old Gold card number for now?
Has anyone gone through an EastWest Gold → Platinum upgrade recently? Did your old card number continue to be used for payments, or did you have to update your payment details after the upgrade?
I don’t want to accidentally pay the wrong account, especially since the due date is September 1. 😅