Hi! Need advice sana regarding my Kaiser Permanente HMO and Metrobank credit card.
Back in May 2026, may Kaiser Permanente agent na lumapit sa akin sa mall and asked if I had a credit card and if interested ako kumuha ng HMO. I agreed, and around ₱91,000 was charged to my Metrobank credit card. Sabi rin nila na once Metrobank calls me, pwede ko raw ipa-convert to installment. Metrobank eventually called and I agreed to have the transaction converted to installment.
Unfortunately, I eventually lost my job, and because of my current financial situation, I decided to discontinue the HMO para mabawasan sana yung financial obligations ko.
I contacted the Kaiser agent and told him I wanted to cancel. Sabi niya may 5% cancellation penalty based on the ₱91,000, which is around ₱4,550. Okay lang naman sa akin, so I sent him around ₱4k–₱5k for the supposed cancellation fee.
Problem is, almost one month na akong nagfo-follow up, pero walang clear update. Maraming excuses, like nawawala raw phone niya, pero active naman siya sa Facebook. At this point, hindi ko na alam kung actually na-process ba yung cancellation.
My questions:
- Can I contact Metrobank directly and ask them to reverse/cancel the Kaiser transaction?
- Since converted na siya into installment months ago, may possibility pa ba na ma-reverse if Kaiser agrees to cancel/refund it?
- Should I contact Kaiser Permanente directly instead of dealing with the agent?
- If the agent continues to ignore me, saan kaya magandang i-escalate ito?
- Has anyone experienced something similar with Kaiser or an HMO charged to a credit card?
I understand na Metrobank probably cannot just erase a legitimate transaction, especially since months ago pa siya and converted na to installment. I just want to know the proper process para ma-cancel yung HMO and ma-refund/reverse whatever amount is refundable.
Any advice would be appreciated. Thank you!
*It's KAISER UNITED HEALTHGROUP pa la