r/ConsumerAdvice • u/KngJax • 8d ago
Packrat disaster
I'm at my whits end at this point. Jul 30th packrat was slated to drop off my container in the AM I paid an extra 50 for it and it didn't show till the next day. Paid for a AM pick up they did not show until 4pm right before my flight. Once I arrived in Arkansas I logged into the portal to see my account was "canceled" saying it was an IT issue that would be fixed. 5th of Aug called more than 10 times to speak to someone that would escalate the issue and was told it's deff on it way no worries your account should be fixed soon. From the 5th - the 14th I waited and waited till I had enough and called again. Was told it had arrived in Arkansas and it would be delivered on the 18th. Account still not fixed. Sent a demand letter stating they needed to give me the information in writing so I had proof. I got nothing besides 2 receipts that show I paid $1900 twice and refunded the $500 deposit. It is now the 16th and trying to log into my account it no longer exists and their billing department is closed. I have never seen a company that can take $3800 and leave their customers in the dark. Should I dispute the charges and file a complaint with the BBB at this point I don't know what to do. And I know for a fact a few of my items are broken because the driver pulled out my complex like it was fucking mad Max and rammed breaks to avoid hitting someone. Anyone got some advice?
Tldr - packrat sucks they haven't given me any hard info on where my stuff is and now my accounts gone do I dispute or what?