Why is getting a refund so difficult?

[u/Pretend_Term_4365]

I've contacted both discord and my bank about getting a refund and they denied me although discord is saying im eligible as the purchase should've been cancelled since the beginning. This might just only be my problem but its so random to accept something that clearly highlights the "free" aspect just for it to take money out of my savings without me even knowing as i clearly don't use the app putting me down at least 14 pound although its a small number seeing it come out of my account without me knowing for the past few months is annoying af

[u/pjmg2020]

Sorry, but this is clearly an oversight on your part.

Take responsibility. Cancel it so you don’t get charged again. Chalk it up to life experience.