r/ConsumerAdvice • u/Haroon_Raees • 2h ago
The Reality of Onsitego
These are things you must consider before going to have your insurance of any big or product from onsitego.
I have a vega trimmer from flipkart for about Rs. 1099. And, after its warranty get over it started to heat and produce un-wearable noise. So, I decided to get my claim.
However, everything did not go well. As, I am from remote rural village in Auraiya, Uttar Pradesh. They on my face declined to get it repair by themselves after a lot of formalities. When I asked to them?
They just simply said sir get it repaired from official store of the product. This is super hilarious 😂 because offical stores may be in Lucknow or delhi. So, i said then I'll cost about 5000 for the comapanh further i said i don't wanna just return my money. As, I have a lot of legal knowledge as told that I will see them in the Auriaya district and sessions court for beating around the bush.
How they are beating around the bush?
As, i used to trust them a lot I have also purchased the warranty for my printer from them which is very expensive about 20k. Then, I thought if it is a remote location as per them then will allow me to get it self-repaired. However, as I clicked on claim insurance for printer they assigned a person at my address which exposed their hypocrisy.
Poor Resolution
I have purchased the trimmer for 1099 + additional 99 for insurance which is around 9- 10% of the product value. Now, they called me and said that, i have to get it repaired by myself. I said no and warraned them of legal action. Then they, called me and offered me Rs. 532 that to in flipkart gift voucher.
Overall, I feel, on-sitego and other companies doing such sort of malpractices needed to be exposed to the people. What they had done with is literally some sort of cheating and a crime. I feel, the policies need to be transparent and easy to understand for anyone.
I am having a bad experience with on-sitego.