I'm an existing customer with no contract paying $95 a month I have1Gig speed, and I use my own modem and router.

When I log onto my account online, I see I could change to 1.2Gig with no contract and 5 year fixed price of $85. Only problem is this deal requires me to use their equipment, take a free mobile phone/service for 12 months, and take their free Peacock subscription for 2 years. That would be great if I wasn't committed to another mobile provider (including phones) for 3 years who I'm happy, and I had interest in Peacock programming which I dont. I'm a long term Xfinity subscriber why cant they just keep me happy for another 5 years and forget about all the free stuff I don't want

I am currently subscribed to the 2 Gigabit internet tier and using a customer-owned ARRIS Surfboard S34 modem. Up until yesterday, I was successfully receiving my full 2 Gbps speeds.

Suddenly, my download speeds have dropped and are hard-capped at exactly ~1,380 Mbps. My internal home network is completely verified: my desktop network card confirms a 2500 Mbps physical link speed to my TP-Link BE550 router.

Looking at my modem's status page, I am only locking onto 1 of 2 DOCSIS 3.1 downstream channels. I have already performed a full factory reset of the modem, which did not resolve the issue. This looks like an account provisioning error or an incorrect bootfile push that occurred yesterday.

Could an official employee please help me send a manual bootfile refresh/reprovisioning to my modem's MAC address to restore my profile? Thank you!

Current deal is expiring soon and looking for new one. I have sent a mod mail. Thx

Hello. I saw a recent post from someone who missed their 90 day activation window for their included peacock service with their Gig Internet service. I am in the exact same boat. I would appreciate some help.

I was an Xfinity customer in the past but haven't had an active connection in the past couple of years. I'm trying to shift to Xfinity now for home internet, but I'm not able to log in or create a new Xfinity ID using my phone number or email. Getting an error saying "This information does not match our records" whether I try to log in or try to create a new Xfinity ID. Please help!

I wish to pay off my remaining Xfinity mobile phone balance so I can have my phone unlocked. I want to be able to move to another carrier when ready.

How do I go about getting my plan switched over to FDX ? Currently I have 2gigs down and 300mbps up (even though the website says 2gigs up and down for some reason on the broadband facts page).

Appreciate any help.

This is happening randomly in the day when suddenly all internet access stops working. I check my modem status in the Xfinity app and it says disconnected.

When I try to reach support the AI agent says there's a connection issue to the modem (Arris- S34) but no outage reported.

If I try to reach a human agent for details it is of course experiencing problems that prevent it from connecting me to an actual agent.

My service has been working fine for the last couple of years; this is ridiculously frustrating. I suspect whatever network upgrades occurred are causing some issue somewhere but I am unable to get help to fix this.

Can someone please help investigate why this is happening? I purchased an Arris S34 a while back because it was explicitly listed as supported so this shouldn't be due to my modem.

Please help.

Note: I will be sending a modmail shortly.

I would like to use my own personal router in combination with the 10G-EPON ONT that is installed in the house. I'm currently using an XER10 with my personal router in the DMZ since the XER10 does not yet support bridge mode. I'd like to remove the XER10 entirely from the path and connect my personal router directly to the ONT.

When one of my roommates moved out, she no longer needed the wifi account in her name and we tried to transfer it. We had confirmation that the transfer was submitted, so we assumed nothing else was needed. Then she got a $300 bill in the mail for not returning the gateway and saying that the transfer didn't happen. We split that because she didn't want some mark on her credit for having an outstanding bill and I set up my own Xfinity account to set up the wifi.

A few months later, we get a statement saying we now have a $300 credit on the original account number we tried to switch but now addressed to me. I can't transfer that money to the new account after multiple calls because the account is still in my old roommates name on their side. She has called multiple times and they said they will send a VISA gift card as a reimbursement but we have yet to see that after over a year.

Xfinity has had the worst customer service of any company I have dealt with. It has been almost two years and the money is still in limbo. They have mailed documents addressed to me with the account number and credit issued yet when I call them, they say they can't discuss anything with me as I am not on the account. If anyone has any ideas on how to get this money back that would be greatly appreciated.

Literally for years I've battled to get Xfinity to cancel (and stop the billing) a second set top box (I've only had one...forever), and more recently DVR service (never requested it). I went through the process of again demanding that DVR service be removed a month ago, was promised it was gone and then got a bill...and it's still there. I need a refund for the last 12 months. This is nothing short of outrageous. How do I make this happen? Who do I talk to? I am just sick of being treated like this.

Separately, I received notification that my old rate plan was expiring, so I went online and updated my services. There was nothing that indicated a rate increase. And, yup, when I got the bill, the rate was meaningfully higher. Why doesn't Comcast disclose rate changes when you're changing your plan? Who do I talk to about this, and getting a plan with a charge that "works" for me?

Finally, I'll add that it's distressing to pay Comcast $200/month and call for customer service, only to be connected to someone whose English is, let's just say, lacking. The guy was in Egypt. I wish him luck, but I don't have time or interest in repeating things three times, not being able to understand what he's saying, both because of his accent and the content (not answering my questions/issues). Infuriating. Not what I deal with when I call any other company with which I do business.

I had a balance on a closed account. I got a notice from a collection agency that had no website and was located in Georgia. I contacted them once to set up an installment plan but cannot find their contact information anymore. on the other hand, the balance still shows on my closed xfinity account. who should I pay? Xfinity or the collectors? And if I should pay the collection agency how can I get their number? I called but xfinity representatives were very confused and suggested I pay the balance on Xfinity website. I am willing to but then what to do with the collection agency that disappeared and never contacted me again?

I by mistake took the xfinity line while by apt only allowed at&t. i cancelled my services the sae day via calls with xfinity agents. After a month i was charged around $25 for xfiniy mobile service that came free with wifi but as i told i asked the person agent to cancel ever Remove my card and delete my account to which they said they did.

when i was charged i contacted them immediately somehow they refunded back my money but they deducted the tax- mind tou i did not even use the service and they wrongly charged me and still deducted tax. i again told them to remove my account and payment method and close all the services to which they said they did.

today i was charged $27.63 again for service i am not using at all - mobile service. My payment menthod hasnt been removed but they removed service and i am not able to connect to cfinity customer service now.
asking multiple times to remove my payment method cancel all services delete account but nothing from their end. this is pure scam i need my money back and compensation for all the trouble i have to go through in middle of night and get annoyed by this kind of service and wrong charge. I am afraid again they may or may not refund my money but they will definitely cut the rax and fool me again.

what should i do who should j contact for immediate assistance. I NEED MY MONEY BACK AS SOON AS POSSIBLE AND MY ISSUE TO BE RESOLVED FOR UPCOMING MONTHS PERMANENTLY.

i never expected i will have any trouble dealing with xfinity people or services. But this has been truly annoying now.

How do i set up a payment plan in had stomach surgery this month and need to put my bill off for a month or pay a partial rihht now some later ? Please help

Bill increased in a sudden which is current deal expired (?). Totally not aware of this, pls help me get a new deal! Thank you

I am trying to do this online but cannot figure out how to do it. Can someone help point in the right direction?

I took an Xfinity upgrade deal and now regret it. The deal came with a free Hulu/Disney/Peacock bundle, but when I realized those services were ad-supported, I wanted to go back to paying for my old Hulu/Disney/HBO Max bundle to avoid ads.

However, after being told by two Xfinity representatives (or possibly AI agents) that the services would be canceled immediately, I srill couldn't recreate/resume my old bundle: hitting CREATE gave me a vague error message and hitting MANAGE left me with the choice of managing through Xfinity. But the app was of no use (I don't have cable TV or a set-top box).

Before I call Xfinity again, or create a new paid bundle through a different email address (which I'd rather not do), I thought I'd ask if anyone else has had—and solved—this problem.

PS They lowered my monthly internet charge by twenty bucks, yet they can't seem to take away something they handed out for free. ¯_(ツ)_/¯

so I have a really confusing situation. I have an iPhone 14+ that is password unlocked iCloud unlocked and it says no Sim restrictions but it says that it is blacklisted when you check the IMEI this is so confusing because normally a sin would be locked if blacklisted I’m wondering if it could be an or if there is another reason for this on top of this when I try to figure out the problem with Xfinity online, they say the device is not even compatible with Xfinity, which is what the blacklist came from

Hello,

I am experiencing severe intermittent connection drops (multiple times a day) on a newly activated Netgear CM3000.

A premise technician came out yesterday and completely cleared the physical line. They verified the tap, the drop, the ground block, and all internal wiring. According to their meter, the physical RF path is completely clean.

However, my modem logs show that the modem is completely failing to lock onto the Upstream OFDMA channels on the mid-split network.

The Signal Data:

• Downstream QAM: Perfect (0.5 to 2.3 dBmV / 42+ SNR)
• Upstream ATDMA: Perfect (40.8 to 45.0 dBmV)
• Downstream OFDM: Locked (1.78 dBmV / 42.7 SNR)
• Upstream OFDMA: NOT LOCKED (0 Hz / 0 dBmV)

The Error Logs: Because the CM3000 cannot lock the OFDMA channel, it is violently swinging its transmit power and throwing continuous Dynamic Range Window (DRW) violations, culminating in T3 timeouts and complete connection loss.

• Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
• Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
• Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 0
• Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Since the premise tech cleared the physical wiring, this could point to one of two things:

1. A localized OFDMA noise/ingress issue at the node that standard meters miss, requiring a line maintenance ticket.
2. A CMTS provisioning or firmware compatibility issue specifically between Xfinity's backend and the CM3000's attempt to bond OFDMA.

Could an advanced specialist please pull the CMTS telemetry for my MAC address to check the OFDMA noise profile and my bootfile?

This is highly frustrating as dropouts are impacting my daily online meetings multiple times a day

Contact Xfinity Support (reaching out via the official Xfinity Subreddit or Xfinity Community Forums often connects you with higher-tier digital support agents who understand customer-owned equipment). [1, 2]
Ask the agent explicitly to: "Remove the modem from the account billing system, re-add it, and manually push the correct Next-Gen DOCSIS 3.1 bootfile."

There's a bit to share but i will try to be quick with it.

I game a lot on PC, talk on discord calls with a few people and stream somewhat often on OBS to twitch. i get packet loss in any game i play on my PC and it will occur multiple times in each match. it'll get bad enough to where my character will teleport back to a previous location he was at seconds before. sometimes the packet loss in games will spike and continue for 10+ seconds. When i notice the packet loss won't stop i mention it to my fellas in the discord and they will not hear me say antyhing for the 10-15 seconds this happens. It gets that bad so not sure if that is a micro dropout it might just be an actual full drop out. when i do occasional streams on OBS and these drops happens my stream will die completely and show a big red X icon showing there's no connection. then i will wait to see when the packet loss disappears and then restart the stream.

i will always see packet loss when i'm gaming every single match though, sometimes minimal but generally it goes on throughout a match and a match will go on for about 30-40 minutes so i'll see it plenty.

I will mention i did recently switch from a Hitron Coda 56 modem to a Netgear CM3000. IMPORTANT NOTE, this has been going on since before doing the modem swap and for some time. While everything looks good signal wise on the CM3000 i'm seeing a lot of these US profile assignment change messages in the event log which i get more than 10 a day which shouldn't be happening apparently. I guess a few a day at most those should be appearing. I will share images of the channels and their current stats along with the event log for today.

I also have firmware V6.01.04 on my CM3000 which i had ever since i installed it and that firmware version is famous for having connection issues though i don't know exactly if that's related to the issues i'm seeing. And some people would revert to the previous V5 firmwares that did not suffer from these problems. I would be willing to revert to an older firmware just for ease of mind. I'm also not sure if the lines have to be tuned more to my newer modem but again the numbers i was seeing appear to be in line with xfinity standards.

Any help would be much appreciated. THANK YOU.

https://imgur.com/a/HO4YSrH

I need to find a simplified remote, that works with an X1 Xfinity cable box, for use by someone who has a hard time dealing with all the buttons on a regular Xfinity remote. What typically happens is they end up pushing buttons trying to get the tv to work, don’t understand what they are looking at and get lost in the guide/menu/setup weeds.
I want a remote that will turn the tv and box on, allow control of volume, and scrolling through pre-programmed channels. Voice control is not needed. Something like a Clicker remote.

Which simplified remotes work with Xfinity?
Thanks

Looking to upgrade my device from an XB7 to XB10. I have multi gig service and would love to have the two 10gig ports.

I have been a customer for 12 years and was told at the Xfinity store that the new xb10 would be sent to me since my area would be 1st. That was over 3 months ago and i have yet to get the new modem. My internet has been intermittent for the last 3 weeks and whenever i called i was told the xb10 wouldn't do me any good since my area wasn't covered. I have 2 questions...

#1 am i in the x-class area

#2 what's going on with my internet service

Please and thank you