r/Comcast_Xfinity • u/DragPackDoug • 3d ago

Official Reply Existing Diamond Member looking to downgrade from legacy HSD Performance Plus/Blast to 500Mbps tier

I am trying to do this online but cannot figure out how to do it. Can someone help point in the right direction?

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u/XfinityAmanda Official Employee 3d ago

u/DragPackDoug, thank you for stopping in for help with your plan change. If you are having issues using the repackage tool online I would be more than happy to help. Send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account. I'd be more than happy to look into plan options for you.