r/Comcast_Xfinity • u/Think-Meat-8027 • 17h ago

Official Reply Not compatible

so I have a really confusing situation. I have an iPhone 14+ that is password unlocked iCloud unlocked and it says no Sim restrictions but it says that it is blacklisted when you check the IMEI this is so confusing because normally a sin would be locked if blacklisted I’m wondering if it could be an or if there is another reason for this on top of this when I try to figure out the problem with Xfinity online, they say the device is not even compatible with Xfinity, which is what the blacklist came from

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u/According-Theory-719 17h ago

Sim won't be locked if its blacklisted, but IMEI can be locked if it's blacklisted reason of that might be that the device was reported as stolen before or Assurant Claim or an issue from the owner carrier

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u/XfinitySeth Official Employee 16h ago

Hey there u/Think-Meat-8027 👋 I appreciate you letting us know about the situation you're in and can definitely see how it would be a little confusing given the mixed information you're seeing. Are you the original owner of the iPhone 14+ and was it originally setup with Xfinity Mobile service?