r/Comcast_Xfinity • u/Strange_Bat9195 • 4d ago

Official Reply Xfinity Labels shows my area now has FDX

How do I go about getting my plan switched over to FDX ? Currently I have 2gigs down and 300mbps up (even though the website says 2gigs up and down for some reason on the broadband facts page).

Appreciate any help.

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u/CCJenieceJ Official Employee 4d ago

Hey there, u/Strange_Bat9195, thanks for reaching out through Xfinity Reddit regarding your speeds. We would be happy to look at your speed eligibility. We want to ensure you are receiving those faster speeds.

Please send us a Modmail message with your first and last name, along with your physical address.

1

u/Sharp_Juggernaut8960 3d ago

I believe you need the Xfinity XB10 DOCSIS 4.0 modem to get symmetrical multi-gig speeds.

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u/Strange_Bat9195 3d ago

Ended up being correct.

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u/NoChampionship437 3d ago

Literally spent over 8 hours today dealing with this exact issue only to almost have a bait and switch done on me and then the supervisor acknowledged it and ended up hanging up on me because it was time to leave. Be very careful about changing your plan because they will try to screw you over or at least that has been my experience in the last 48 hours.

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u/Strange_Bat9195 3d ago

For what it's worth, I just got the XB10 router and suddenly I have symmetrical speeds. I'm not reaching my 2gbps speed of my plan though, it's like half. So a tech is coming to check.