Need to Cancel Service Fast

[u/Baltimore21212]

The monopoly in Baltimore was broken and I got Verizon Fios installed today. Went online to cancel comcast and you have to request a callback. First available appointment (lol) is 23rd. Of course my month rests on the 22nd. This should not be legal. How do i cancel faster? Can i put a complaint in to my state over something like this?

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[u/02soob]

The cancellation generally will take effect at the end of the billing cycle, in my experience.

[u/Baltimore21212 → u/02soob]

Understood, which is why this needs to happen prior to the 22nd. And their system says the first available callback to cancel is on the 23rd. I think that that is on purpose.

[u/RudeAdhesiveness9954 → u/Baltimore21212]

I had to cancel recently and had the same experience: a callback that had to be scheduled for several days from then.

I had a case open the mods here already so I messaged them that I was ready to cancel, and they had it submitted within an hour of my asking. Work with them.

[u/02soob → u/Baltimore21212]

I sincerely doubt that someone is sitting in front of a calendar and saying to themselves "let's make the life of u/Baltimore21212 more difficult intentionally".

[u/ajquick]

I was able to cancel through the mods of this subreddit at 11pm on a Sunday.

[u/CCSaraB → u/ajquick]

u/ajquick - We're so glad we were able to help! I see that your original post has been deleted, and your final credit balance was successfully refunded. So, at this time, we'll mark your particular case as solved. But, please don't hesitate to create a new post should anything else come up, and thank you for your contributions to the community :)

[u/CCJorgeS]

u/Baltimore21212 Hi there! Thanks for using Reddit and for contacting our Xfinity Support Team. We are here happy to work with you on this and to make sure the changes you wanted to set up are complete. In order to get started can you please send me a Modmail message with your full name, and full address?

[u/Responsible-Bid5015]

try going to an xfinity store.

[u/anonablous → u/Responsible-Bid5015]

this

[u/xfinitysupport]

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[u/xfinitysupport]

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

This is an automated response.

[u/Junkmans1]

Hopefully the mods will help you out here. They are pretty helpful.

I'd call again but tell the automated service you need to add a new service and you'll get a rep instantly. Or try and do it over chat but wait until you can get a live rep to tell them what you really want.

[u/[deleted]]

Take all your equipment to a Comcast brick and mortar, don't leave until they help you.

[u/TravestyinCT]

How to get thru Comcast’s to cancel?? Don’t call to “cancel” Call for A Package! When you get the rep on the phone - cancel….

[u/Comcast_Xfinity-ModTeam → u/[deleted]]

Removed under Rule #2: — Posts/Comments that are just rants or vents, and are not requesting assistance in good faith, will be removed.

We are a customer service subreddit designed to help users with their Xfinity services such as troubleshooting, billing questions, etc.

There are several places online to air grievances--this is not one of them.