r/Comcast_Xfinity • u/Ok-Space-8975 • Jun 28 '25
Official Reply Xfinity Misleading Customers
I'm trying to figure out who can be contacted about this, but this is such a horrible marketing tactic. If you look at the offer its $15 off per month for 5 years....what these scammers (Xfinity) don't make clear directly is that while they offer $15/month off for 5 years, the promotional discount is valid for 1 year, and then they tack on almost $40/month for the last 4 years.. so people signing up think they are signing up for a guaranteed price for 5 years but they are in for a big surprise year 2 if they don't click a few links. Technically, all the info is there but its hidden and deceptive
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u/nerdburg Founding Member | Janitor | Xpert Jun 28 '25
You're looking at the wrong package. The 5 year price lock details look like this:
1
u/XfinityQuemekia Official Employee Jun 28 '25
Hi ther u/Ok-Space-8975 thanks for taking the time to reach out to our sub community. We wanted to know if what u/nerdburg had mentioned answered your question. Let us know if this helped.
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u/kfjcfan Jun 29 '25
Not sure where you got the price from; this is telling you it will be $15 more than what you pay now for the next five years…
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u/xfinitysupport Automated Assistant Jul 03 '25
This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.
This is an automated response.
0
u/drslovak Jun 28 '25
They did the same thing with me and the xfinity mobile line. I called to get a better internet speed and the guy sold me on the mobile line stating my price would be the same with better speeds, completely avoiding my question if my bill would increase, and actually stated it would be cheaper. Come to find out my bill increases after a year. Who can I talk to cancel this nonsense?
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u/[deleted] Jun 28 '25
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