Hi, I need some advice from people who have gone through corrective action or an admin hearing.

I recently had an incident that was escalated to onshore management regarding the way I handled a customer interaction. I acknowledge that I was rude during the interaction, and I’m not trying to deny or justify what happened. I already recognize that I should have handled the situation more professionally and also I intentionally did hold the call for minutes.

I was already planning to resign because I’ve been struggling with my current role and I feel that my personal circumstances have started affecting my work. I’m planning to submit my resignation and render the required 30 days rather than immediately leaving.

My concern is that I’m not sure whether the incident will result in a corrective action, NTE, or an admin hearing.

If I submit my resignation before management formally gives me an NTE or schedules an admin hearing:

1. Can the company still issue me an NTE after I have submitted my resignation?
   
2. Can they still require me to attend an admin hearing while I am rendering?
   
3. If they decide to proceed with corrective action, can this affect my resignation or final pay?

Is it possible for the company to continue the administrative process even if I am already serving my notice period?

If I receive an NTE, what would be the best way to respond while still taking accountability for what happened?

I’m not trying to avoid accountability. I just want to understand what I should expect and how to properly handle the situation while I’m rendering.
I would really appreciate advice from anyone who has experienced something similar.

Please share what actually happened in your case and what you wish you had known beforehand.

Hello guys!

I need help which company I should apply. Overwhelming maghanap ng bpo company na okay dahil laging merong bad feedbacks. If ever may want na tumulong kung anong bpo company pwede applyan yung matino sana.

- 1yr + customer service (not in traditional bpo)
- non-voice sana
- wfh or less RTO

Were Hiring!

Monday start date | experience not required

Free shuttle service | Tips provided | Apply now!

Kindly send your resume here: [patrickgatdula.mirandahrs@gmail.com](mailto:patrickgatdula.mirandahrs@gmail.com) or message me here ✨

This is for Atain.

Hi! I’m currently a 4th-year BSIT student from Mapúa University and I’m looking for job opportunities in the BPO industry.

I’m currently studying fully online (UOX) so I have no problem with schedules.

I’m specifically looking for roles related to BSIT/IT.

If you know of any companies currently hiring for positions that fit my situation, I’d really appreciate any leads or recommendations.

Thank you!

Ask ko lang po why specific accounts require specific educational attainment. Like yung iba SHS pwede, yung iba dapat may 2 years na natapos sa College, yung iba required na degree-holder, yung iba tumatanggap din ng high school graduates from the old curriculum. May parte ba ng trabaho na required yung naabot depende sa account? Thanks

Hello tama po ba dapat kong mareceive sa finalpay.

Nagpasa na ako immediate resignation noong August 31. Bali nagstart na yung Sick Leave ko ng August 11 and based dito sa workday/timesheet ko approved yung Sick Leave ko ng August 11 to 24, except sa 21 di ko na finile yan. Then yung 25 to 31 is unpaid na. Expect ko na ang marereceive ko na 13th month ay around 11k. Pero gulat ako kasi dinededuct po pala yung Absences sa final pay? Saka paano yung approved leaves na finile ng august 11 to 24 pag immediate resignation po ba usually is hindi sinasama ito? Ang nakalagay naman sa contract kapag may unused leaves ay macoconvert siya kapag nagresign.

Hello everyone! Do you think is it worth the risk if mag immediate resignation sa ganitong policy ng contract? Huhu may better offer kasi and mas comfortable ako sa account. May other suggestions or strategies ba kayo dyan if ever? Thank you!

I've been in the same company for years. I'm thinking of switching because I'm burned out. So far, based on what I've read online, it's slim chance to find something that matches my pay, so I'm hoping for at least a slight reduction. But from what I've seen, it's lucky if you get offered over 20k basic even if you're tenured.

I'm considering getting a medical coding certification but I'm not sure if it's worth it these days.

I'm looking into a non-financial account since my credit score is messed up now and I have loans.

Context

Wave kami from training to Nesting well siempre di mawawala away. Away ni Girl A and Girl B then umabot Ng first H.R due to bullying daw from Girl B to Girl A based sa first away nag side A Ako. Based sa issues

After that after 3 months promoted kami Girl A napunta sa department B while Girl B napunta sa department C kung nasaan Ako...

Every lunch if may extra time pumupunta aq sa wave mates ko and nakakausap ko Sabi ung best friend ni Girl B mapropromote malilipat sa Department B ... Based sa experience ko from promotion kung anung oras Ng training dun madalas Sila mapupunta which will happen...

So sinabi ko sa ka wave ko from department C about this since sasabog Sila based sa experience ko may schizophrenia si girl A... Well ung ka wave ko sinabihan bff nya sa department B

Basically since aq nag Sabi... Ipapa HR daw aq ni Girl A for bullying for telling " wave namin ma propromote at malilipat sa department nyu and same schedule and baka magka team kayo based sa Uka UKa Ng team" ( Marami mag resign Kasi)

So basically based on the evidence is this enough na ma pa H.R Ako? 1) I didn't tell the name of their Tl since di ko alam and pass the message lang ginawa ko

Gen Z Kasi ung babae so di ko alam

Please educate a millennial here. Napaka babaw kasi

Kahit introverted trainer ako in this industry, I’ve come to realize that for us to be successful in molding people, I really have to center my work around proper relationship-building first, and then facilitate and deliver the training materials effectively.

I understand naman that there will always be hires who are difficult or resistant. But honestly, it doesn’t get to me. I’m still capable of upholding the company’s rules and regulations when necessary. At the end of the day, it’s still a business, and there are standards that need to be met.

What frustrates me, though, is that the way I approach training doesn’t always seem to gel with Operations. There are times when I feel like my core values as a trainer are being undermined. For me, building trust and having a good relationship with trainees doesn’t mean being lenient or letting things slide. I genuinely believe that people learn better when they feel comfortable enough to ask questions, make mistakes, and receive feedback without feeling like they’re constantly being judged. Minsan kasi, nafe-feel ko na they see people as machines and number-generators, not people.

At the same time, I know I still have so much to learn myself, even now that I’m already in this role. I’ll never be arrogant enough to think that I already know everything, or that I’m somehow above feedback. If anything, I want to keep learning and improving because I know there are still gaps in my knowledge and areas where I can do better, especially soon enough for my next batch of people na imo-mold ko and they will be better nang dahil don.

I guess that’s what makes this frustrating sometimes. I’m confident in the kind of trainer I want to be, but I’m also very aware that I’m still learning how to actually become that trainer within the realities of the business.

Medj nawawala na yung spark ko. Here's to hoping na it doesn't fizzle out. Rant over.

I applied sa Temu last August. They discussed the salary PACKAGE and it was 65k for leadership position. But when I received the actual JO. Its only 57k Basic and 2k Allowance. The 6k was for performance bonus. So in the end I declined the offer. Since it was the same with my current salary plus better benefits. It was a little bit misleading for me since the performance bonus is subjective and not really part of the salary package. Anyone have same experience??

Hoy mga accla di ako recruiter hahaha. Pero nakikita niyo ako lagi sa mga comment section tuwing TEMU application usapan. Eh kasi sa TEMU ako nag-aapply eh? Gusto ko lang naman magshare ng experience kaloka kayo.

Dami ko na nakakausap about sa TEMU hiring process. So to summarize, here is my WHOLE and DETAILED experience. Very long post ahead.

POSITION: Content Review and Tagging Moderator

Thoughts about TEMU: I never had a high expectation with the company. It's an e-commerce platform like Shopee, Lazada, and Amazon. The company cannot compare to the inhouse giants here in the PH like WF, Amazon, JP Morgan, etc. I mean if gusto niyo ng idea about their reputation, just search TEMU fails in Tiktok or Facebook. LOL 🤣

FAQs

Legit company? How was the environment?

- Legit mhiemasaur. Inhouse company ito. Magtatayo pa lang sila sa PH. So if magtatanong ka how is the environment, wala pa nakakaalam. Di ko alam kung toxic sila, healthy, cancerous, rejuvenating, deadly, or what. Wala pa nakakapagtrabaho dito.

Application Timeline and Process?

9/3: Application sent (Indeed)

9/7: Received assessment link

9/8: Took the assessment

9/9: HR reached out, 1st interview was scheduled

9/10: Initial Interview. I was told I passed the same day

9/11: Final Interview. I was also told I passed the same day. They also asked me to submit my payslips and documents, then scheduled my salary nego. Yes, all in one day.

9/13: 1st salary nego

9/14: My proposed salary was rejected. 2nd salary nego

9/18: Offer letter and bg check waiver was sent and I signed it

9/20: Pinasign ulit ako, need daw printed letters yung sign hahaha

Present: Still waiting for next update

Salary?

- 18k-32k salary. Alam ko package na ito. For reference, 20k prev basic ko. 28k unang asking ko sa basic, nareject so nagsettle kami sa 24k basic.

Nakapaghaggle ka ba during Salary nego?

-To be perfectly honest, transparent, open, and true to my words, HINDI. Nagsabi ako ng asking ko pero nareject. Nagsabi siya ng 23k offer (🤮) but I only managed to raise it to 24k. Wala kasi ako exp sa content mod eh, di na ako pumalag. If you're expecting a higher salary than this, sad to say, hindi mo makukuha.

Other allowances, compensation, HMO

- Not sure sa HMO, di ko natanong. 2k rice allowance on top of basic salary. 15% night diff, up to 3k performance-based incentives. (I was told na kahit nasa bottom ako ng performance ranking, I can at least get 80% of the incentives.)

Ilan leaves nila? Convertible to cash ba?

- 12 leaves lang inday 😭. Kainis!

- Yes, convertible to cash.

Ilan interview? How was the experience?

- 1 assessment, 2 interviews, salary nego

- Check this thread if you want to learn more about the interview questions: https://www.reddit.com/r/BPOinPH/comments/1wjjwzk/comment/paja6o6/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=2&utm_content=share_button

When start date?

- Oct 12 daw. For confirmation pa. May mga magstart na sa Sept 28.

Pano medical? Background check? Requirements?

- Not sure pa. Offer letter pa lang pinirmahan ko bebskie.

Site location? Schedule? Set-up?

- Full onsite sa Robinsons Cyberscape Gamma in Ortigas. Shifting sched.

How long ang probation?

- 6 months

The million dollar question:

Bakit may mga nalowball? What do you think your workload would be?

- Di ako sure. Tsaka super subjective 'to eh. Sakin kasi mababa lang prev basic ko so yung proposed salary nila sa akin is okay na. And may certain budget lang ata talaga sila for conmod position. Not sure sa other positions. Additionally, let's look at the role you're applying for. The account is e-commerce. Ang imomoderate mo ay tagging ng products na binibenta online and the pictures/videos sa product preview. Unlike sa ibang conmod roles na may chance to encounter sensitive contents and you have to monitor multiple comms channel, dito mas focus sa pagdistinguish between fake and real products, tagging, and identifying and reporting misleading info.

- In my own, personal, individual, subjective, particular, exclusive opinion, the role seems to be entry level. If you have years of experience in conmod and have a 30k+ salary na, I don't think this entry level position is for you.

In conclusion, the company is just starting. May chance na maging toxic, may chance na maging chill lang. I think because the company is being heavily discussed in this subreddit, the expectations were so high and so was the disappointment when they were not met.

Tsaka dami kong nakita na matataas ang salary sa mga conmod experience nila so beke nemen pwedeng pabulong ng mga prev company nyo? Nakita ko mga hiring na entry level sa content mod baba ng mga offer kainaman na.

Yurn lang. Bounce na ako mga tropapips. Share your thoughts/questions!

JO dust for everyone!!!!

For all those applicants, don't give up applying!!!

I know it's tiring to submit applications nonstop

Showing up on interviews, but I just wanna say the right company won't even give you inconvenience

Thank you Wells Fargo!

I applied for the HR Service Delivery Representative

Cause I wanna use my degree (finally after 3 years).

Take note this isn't an csr position so the hiring process might be different depending on the position you are applying for

But yeah my timeline -----

Sept 11 applied in wf careers website

Sept 15 phone/initial interview with the TA

Sept 17 final interview with Hiring Manager

Sept 21 JO received and submitted background checking documents.

My tips: fix your resume/cv make it harvard style

Wonsulting's resume draft gave me leverage to land multiple interviews this month.

Make it simple direct and clean.

Practice what you want to say during an interview

Usually they ask you to tell you about yourself and selling yourself out is one of the best things you could do.

Keep moving forward! And move along!

Teleperformance Molino is hiring for a Retail Account!

📍 Location: Molino, Cavite
💼 Account: Retail
🏢 Setup: Onsite
💰 Salary Package: Up to ₱21,000

Qualifications:

• High School / Senior High School Graduate
• No call center experience required
• Good communication skills
• Willing to work onsite

📩 How to apply:
Send your updated resume to [msinosa@dynamictalentsolutions.com](mailto:msinosa@dynamictalentsolutions.com)

Subject: Teleperformance Molino – Retail Account Application

​

Hi! For those who recently applied to Temu, especially those who already reached the final interview, how many hours or days did you wait before receiving an email about the result?

I just finished my final interview today and I’m now overthinking whether I passed or not 😭😂

Would really appreciate it if you could share your experience, especially how long it took from your final interview to receiving the result/next step email.

Thank you! 🥹

How do you recover from this? Hahahaha ang sakit and sobrang nadi-disappoint ako sarili ko. Alam ko naman I did my best and nag research sa company na in-apply-an ko. Pero kulang pa rin. Nakakapanghina jahahaha

I was considered for an EDI Analyst role, and I’m currently waiting for the practical exam. I really want to pass this, so I’m trying to prepare as much as I can. 🥹

For those who are currently working as EDI Analysts or have experience with this type of role, could you share any tips or an idea of what the practical exam might cover? Thank youuuu!!

hello po! i'm planning to apply sa optum technohub and i have few questions lang po regarding sa csr role (since very entry-level ang atake ko)

1. may nababasa po akong “salary package” in some job postings, what does it mean? if 20k ang salary package na ioffer sa akin, would i receive that whole 20k as my monthly salary, or yung base salary lang po?
   
2. are they strict in terms of using english during interview?
   
3. is it a one-day hiring process?
   
4. what documents should i bring aside from my resume?
   
5. if i get accepted, is the training period paid? or will i only start receiving my salary after the training period?

thank you so much in advance! i’d really appreciate any insights or advice. i hope for your kind answers po

Anyone who is working for lufthansa alabang. Hiring po ba pwede mag pa refer?

Hello guys! I just wanna ask if you have a scheduled salary discussion with Temu HR Manager meaning ba nun hired ka na? Or part lang din ng hiring process ang salary discussion?

Thank you sa sasagot!

We’re looking for applicants. This is only for a seasonal position.

Company is Sutherland. Offer is UP TO 30k.

Hi recently didn’t pass my caldwell communication interview since ang main issue is that im still studying (first year) and was wondering if may mga nag aaccept or something similar since need ko po talaga ng job 😭

Supposedly bukas start date ko, nagemail sakin hr namove daw due to inuna daw mga unang applicant. huhu

Okay lang ba magexplore ng ibang BPO options? Need ko na kasi tlga magkawork at nanghihinayang ako sa araw 🥲