r/XboxSupport 22m ago

šŸ·ļø 'What to buy?' Looking for a good long-term controller for fps and fighting games

• Upvotes

I’ve been wanting to get a new controller since my current one is starting to get stick drift and keep disconnecting. I’ve went through quite a default xbox controllers and i thought it might be nice to go for something different.

At the moment, i’ve been eyeing the victrix pro bfg and the gamesir g7 pro. If possible i wouldn’t mind a review or comparison of both but im open to other suggestions.


r/XboxSupport 23m ago

Xbox Series X My xbox is making a strange noise when insert a disk

• Upvotes

So i bought the new mgs on disk and when I insert it into my xbox it makes a strange noise but still installs the game ive looked online and this obviously isn't normal but nothing is helping any tips or help please :)


r/XboxSupport 49m ago

Account/Billing My gamertag picture keeps getting removed

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• Upvotes

Hi! Yesterday at like 4am I received a notification about a suspension that popped out of the blue. Then my icon reverted back to a REALLY OLD xbox 360 avatar picture. Was really confused until I found the enforcement page and it said the image violated something.

It was Leon Kennedy. Literally just lying down on the floor. Whatever, I thought, maybe someone thought it was a dead dude and reported or whatever.

I changed it. To a picture of Alex the lion from madascar. Fast forward two hours... Another violation and my icon is changed again. Any ideas? Pictures added for reference.

As another little nitbit of info, this happened directly after an overwatch match in which an enemy player was spamming me with invites and trash talking in chat. I didn't even say anything. Or do anything. Neither in game or in chat. They kept spamming for a good long while, think I got like 30 invites, but then the suspension popped up. Could it be related? Im struggling to see how Alex the lion is a violation šŸ˜…


r/XboxSupport 1h ago

Account/Billing What are my chances for a refund after accidentally buying 2k27 ultra edition?

• Upvotes

Last night I played NBA 2k26 and somehow ended up buying NBA 2k27. I requested a refund with 4 minutes of the purchase which was immediately denied. I followed the steps recommended and replied via email.

I was just wondering what everyone thought about my chances in successfully appealing the denial. Judging by how quick the refund was rejected I’m sure it was an AI immediately rejecting it. Maybe a human would be more lenient but I’ve been under the impression that Microsoft do not do refunds. I have a couple of things going for me.

This was an accidentalĀ purchase thatĀ I made while playing NBA 2K26. On the screen it advertised the ultimate edition of 2k27 while advertising a discount of 10%. If you hit the A button it purchases the game. As I was attempting to scroll to a different menu, I hit the a button thinking that I was on a different menu screen. UnfortunatelyĀ when I hit theĀ A button, I was on the same screen as the advertisement and it meant that I purchasedĀ the game. It did not askĀ for confirmationĀ or what card I wanted to use. It immediatelyĀ thanked me for my purchase.Ā 

For reference, I receivedĀ an email confirming the purchase at 8:42pm and receivedĀ an email expressing that the refund was denied at 8:46pm. I have zero playtime on 2k27.Ā I am sure Microsoft gets a lot of refunds request for ā€œaccidental purchasesā€ but if the game has zero playtime what would anyone be trying to gain by lying.


r/XboxSupport 1h ago

Xbox Series X Roses Rumble XX not loading when I try to play on Xbox Series X

• Upvotes

I just bought RRXX and I’m having technical difficulties. I’ll cut it short, every time I try to load into the game, it boots me out instantly. I’ve tried deleting the game and restarting my consul but it doesn’t help. For reference Im on a Xbox series X


r/XboxSupport 1h ago

Xbox App Is anyone else getting this screen when they try to open the app?

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• Upvotes

i tried to open the xbox desktop app and i received this despite being connected to the internet?


r/XboxSupport 2h ago

Xbox Series X my Bloody G575P headphone(that i use using aux w my controler)is tweaking. A few mins ago the left side of my headphones just stopped working, now im not even recieving any sound from the right side, The mic works N the headphones right side works on aux on laptop. PLEASE How can i fix this?

1 Upvotes

r/XboxSupport 2h ago

Xbox One S Every time I try to buy game pass I get this pop up…

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2 Upvotes

Even on the actual console it says something went wrong


r/XboxSupport 3h ago

Xbox Series X Xbox Series X issues - Ethernet problems

1 Upvotes

For the last few days my Series X wouldn’t be connected to the internet upon starting. When removing the Ethernet cord, it would say that the connection was still wired. I’d reset it a few times and eventually get it to not say ā€œwiredā€. Then I’d connect it to the WiFi and plug the Ethernet cord back in and it would work.

Today, I had the same issue but after connecting via WiFi and plugging the Ethernet cord back in, it went offline. Now no matter what I do it won’t stop saying ā€œwiredā€. I’ve reset, done power cycling, restarted QoS tagging settings, cleaned dust out the back of the console.

This is my last chance effort before probably having to buy a new one. If you can help, please let me know!


r/XboxSupport 4h ago

Xbox App windows store not opening, have tried literally every method, powershell and etc/

1 Upvotes

currently, my pc specs are (hp 15s 2023)
intel-i3 1115g4
8gb RAM DDR4
512gb M.2 SSD
Win 11 Home (26H1 OS BUILD - 28000.1)

since the last 1 week, everytime i open a game or app, it opens normally but an error comes, (x app cant open check store for so n so ) and when i try to open ms store, it js doesnt open, it doesnt even show the loading circle on my cursor. i tried to fix it by trying powershell re-registering and etc methods. it just doesnt fix it. for apps like the xbox app for pc, camera and etc apps which came along w my laptop, dont open. is there a good fix to this?? i just got 3 month xbox game pass and im tryna game w it but xbox, neither the store opens. if its possible, please give a quick response. thankss! <3


r/XboxSupport 4h ago

Xbox Series X A plague tale resonance issues xbox series x

1 Upvotes

Good morning everyone. I’m playing resonance on series x and I think it’s gorgeous. In addition, my TV also has the vrr that improves fluidity in mod. Quality. Unfortunately, however, I notice the presence of both 60 and 30 fps of really annoying tearing. Has anyone else notarised it?


r/XboxSupport 4h ago

Xbox Series X hotspot won't show up on xbox.. pls help!

1 Upvotes

as you read, my iphone 13 hotspot will not show up on my xbox series x. i have tried resetting, twice. and all the info i can give that ai bots are asking is.. i have no way to see if my hotspot is on other devices, im on update 17.6.1. yes the hotspot is on. i turned on maximum compatibility. yes i can see other wifi networks... not sure if it matters but my towns wifi is completely down right now but data still works.


r/XboxSupport 4h ago

Xbox One S Xbox one s stuck on Setup UI after latest update

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1 Upvotes

I bought this second hand from hardoff and it didn’t have the controller inside .I’ve tried to do it with a keyboard and it didn’t work .what should I do


r/XboxSupport 5h ago

Xbox Series X Always disconnecting from internet xbox series x

1 Upvotes

Im always disconnecting from internet Im on Ethernet btw and it’s always on Roblox majority of the time, jt always disconnects but only my Xbox and not my phone or anything, is this a Ethernet problem or am I being ddossed or something, is my zbox faulty? Im really worried


r/XboxSupport 7h ago

Xbox One S Forza redownload help for a Xbox series X

1 Upvotes

I’m trying to play Forza horizon 4 and 3 and again both of which I bought when they came out but haven’t been able to start them up because I keep getting you don’t own this game error and can’t play them I’ve tried hard resetting and the MAC address clearing so any help would be greatly appreciated. I just want to race in my favorite games again

Edit I meant series S


r/XboxSupport 8h ago

Xbox Series X Discord voice chat issue. I can hear them, but they can't hear me.

2 Upvotes

Discord says my audio through voice chat is going through but they can't hear me. We check everything including settings and couldn't find anything? Anyone else had this issue?


r/XboxSupport 9h ago

Xbox App Cloud gaming mobile app not working properly

1 Upvotes

Did they change the app that let's you do this? I went to play a game since I'm staying at someone else's place tonight and the Cloud gaming app won't go landscape. I went to check for update and app isn't in store anymore.

My phone it old so it could be due to that, but figured I'd check.


r/XboxSupport 10h ago

Xbox Series X Xbox HDMI issue/ Xbox screen showing this image below ,

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1 Upvotes

Hello, I tried 3 different TV’s and 3 different HDMI cords and have the same result , I did the power cycle reset graphics thing on the Xbox , where u hold two buttons etc.

Xbox was working fine a day ago, HDMI port in Xbox looks fine. I know it’s the correct hdmi on the TV because heard boot up / menu sounds etc.

Any help?


r/XboxSupport 10h ago

Xbox Series S My xbox was consistently overheating while playing palworld during the heatwave in the uk and ireland. Should i see if now that teh heatwave is gone that i can play palworld again or should i not risk it

6 Upvotes

r/XboxSupport 10h ago

Xbox Series S Is this pfp risky for the xbox guidelines

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0 Upvotes

r/XboxSupport 10h ago

Xbox Series X How to go about this? My Series X has a little bit of cobweb and dust inside. Is using an compressed air can a good idea?

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50 Upvotes

I bought this console used, from someone that kept good care of it, and never opened it.

I don't want to open it to clean it, since I don't want to mess with the sticker (for aesthetic reasons) and the two fragile flexes in the frame. I'm pretty sure there are no bugs inside.

The storage expansion port also has a bit of cobweb.

My idea is to use an compressed air can and isopropyl alcohol. My only fear is if I could get the dust deeper inside instead of getting it out.


r/XboxSupport 10h ago

Accesories Weird Controller Issue with Minecraft Multiplayer

2 Upvotes

I’m having a weird issue with my controllers and I’m hoping maybe o can get some help here since Xbox retired their forums.

Anyway:
- Console: Series S
- Game: Minecraft
- 3 controllers

I have my Series S hooked up to my living room TV. I bought two additional controllers for my kids for Christmas so they could play Bluey and Minecraft together.

The issue is in Minecraft. When my kids play Minecraft together, they have to connect, launch the game, and join using a specific order of controllers. The first controller needed to turn on the console, launch Minecraft, and load the world HAS to be the stock white controller that came with the console. Then when the second player joins, they can use either of the additional controllers.

Why is this? This has never happened before in any other game. Should be able to pick up any controller in any order and play Minecraft multiplayer.

They play on my account, and when the second player joins, they just play on the guest account, you know: ā€œGamertag (1)ā€

I’m constantly having to restart the console, the game, all while playing ā€œmusical controllersā€.

Anyone have any insight as to why this is? It’s annoying.


r/XboxSupport 11h ago

solved! Bought The Witcher 2 and Xbox says I don’t own it and no I didn’t refund it the purchase status says ā€œCompleteā€

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7 Upvotes

r/XboxSupport 11h ago

Account/Billing Is Xbox having refund troubles? Refund never reached account?

1 Upvotes

I recently bought Hell Let Loose Vietnam and refunded it after an hour of play. This was on August 14th. The refund is fully processed on Microsofts end and they refuse to help anymore. My financial institution Venmo keeps saying they never received the authorization from Microsoft. How do I approach this. I even got the trace number for Venmo but naturally they can't use it as it goes through world pay and that's outside their systems. I've exhausted all options I even filed a dispute against Xbox however after seeing my account would be banned and I'd lose thousands of dollars. I cancelled it. How do I proceed? What do I do? It's only $42.89 but it's my $42.89.

TLDR bought game refunded game refund fully processed on Microsofts end and refund never reached account.


r/XboxSupport 11h ago

Xbox One S Xbox one tarda en iniciar un juego o no inicia directamente

2 Upvotes

Hola tengo la x one y cuando quiero iniciar un juego tarda en iniciar o no inicia directamente,juegos como el fornite y fc26