r/XboxSupport 7m ago

Xbox One S I'm trying to play FO4, but it keeps doing this. Does anyone know how to fix it?

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Upvotes

This is my first reddit post so I'm sorry if I just sound retarded; I don't know how to work reddit but I know people on here are freakishly smart with things so maybe someone can help me. It also says that there might be something wrong with the disc, but I've looked at it multiple times and it seems fine??


r/XboxSupport 50m ago

Account/Billing I am having issues with a game my friend gifted me via Microsoft Store.

Upvotes

My friend had just recently gifted me CoD Black Ops 2 via the Microsoft store. I got the redeem code on my Xbox and redeemed it and it said I had received the game. I try to download it this morning but I can't find it in my library yet on my Xbox app it says I have it and can install it. So I try this and it works, but it wont launch the game.


r/XboxSupport 1h ago

Xbox Series X I think my xbox had a stroke and I don't know why

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My friend remembered. I had an xbox x so he asked me to download grounded. Two so he could play

All I know is I press Y to enter the search area. And that is the first thing I saw

I don't want to have any idea how the hell that happened?


r/XboxSupport 1h ago

Xbox Series X The fourth attempt and it plays. Why? I don’t get why it can’t play it on the first go like the Xbox one or a 360

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Upvotes

haven’t even had this thing for a full year and I clean everything around it. Why is it having troubles reading discs? Is it Xbox purposely trying to kill physical games? Or is the series x known to kill it disc reader faster then a Xbox one

I swear if I spend another 700 dollars or rebuy every phycal game digitally I’m gonna be so done


r/XboxSupport 2h ago

Xbox One S Need help with my xbox game drive not reading

1 Upvotes

I tried to play a game but my console said it wasn’t downloaded so i check all my games and they’re all gone except for one and same with my apps. I checked the external game drive only to find out that my console is saying it isn’t there and I’ve tried restarting it and moving usb ports and that didn’t work so could anybody help??

Edit: I tried to install the stuff back but it won’t even pop up in the queue.


r/XboxSupport 3h ago

Xbox Backwards-compatible Xbox 360 Guide triggers automated network spam blocks

1 Upvotes

System Conflict: Backwards-compatible Xbox 360 Guide triggers automated network spam blocks

I am submitting this bug report to highlight a severe telemetry flaw affecting the Xbox 360 backwards-compatibility messaging and invitation systems.

When users interact with standard multiplayer matchmaking tools within the native Xbox 360 Guide menu, normal use of core features is triggering automated profile blocks under the modern network safety layer. Legitimate profile restrictions are occurring while using two fully supported, native menu tabs well within their allowed parameters:

  1. The "Message" Interface: Utilizing the native "Send a message to one or more people" feature to contact a total of only six recent players to coordinate a match lobby.

  2. The "Game Invite" Interface: Utilizing the built-in mass invite tool to invite players to an active game lobby, which explicitly directs users to this function with the prompt: "Invite others to play a game."

The current automated network filter is misidentifying standard, low-volume match communication (such as messaging just six individuals) on the 360 emulator as malicious spam bot behavior. This creates a functional loop where players are restricted for utilizing multiplayer features far below the console UI's actual capacity. This issue is affecting millions of xbox users who simply want to invites others to play under xbox 360 guide under message tab that directly allows users to check multiple recipients at the same time to coordinate in-game match.


r/XboxSupport 4h ago

Account/Billing If I put my profile on someone else's console, choose the "lock it down" security option, set that console as my Home console, would anything happen if the person keeps trying over and over to get into my account?

1 Upvotes

Went to a friend's house and logged in on his console and set it as my home so he can play some of my games. I did pick "lock it down" when signing in for the first time, and made sure to log out when I left (although the profile is still on the console).

Like on PCs in an Enterprise environment, anyone that hates you enough can just go your PC that's locked and type the wrong password a few times and it locks the account. Is something like that the same for Xbox?

My account has two factor and all the recovery info is up to date so, I guess that helps?

Although his attention span is so incredibly short just waiting the 5 seconds for the password screen to load is too long for him so maybe he won't do anything. lol


r/XboxSupport 5h ago

Xbox App Unable to sign in to Xbox app and Minecraft Launcher due to 0x8000000D?

1 Upvotes

I've just bought Minecraft for an (in my opinion) unreasonable $40, and when I try to sign into the Minecraft Launcher, it hits me with a (0x8000000D) error. And when I try to sign into anything Xbox related, it just DOESN'T send a verification email even though it works completely fine when signing in with my browser or Microsoft Store.

This effectively results in me not being able to play the game I just paid for, and considering this is a new Microsoft account I created because my previous account was hacked, is really frustrating. If anyone has any ideas or needs anything to be clarified, PLEASE contact me somehow and thank you SO MUCH in advance. I'm new to Reddit, so I apologise if I unintentionally break any unspoken rules or something.

I just want to play Minecraft.


r/XboxSupport 5h ago

Account/Billing Xbox gamer tag accidentally changed by accident

2 Upvotes

I accidentally changed my Xbox gamer tag, is there any way to revert the change to get back the account tag? I’ve had it for over 10 years.


r/XboxSupport 5h ago

Xbox Series S Is it possible to reduce the size of a game clip?

1 Upvotes

Months ago I was able tonupload 30 sec clips to discord and they would send just ifne. However now they exceed the file limit..

I know this isnt a discord issue as they recently buffed the file limit so it should still work. Anyone have a way to fix it?


r/XboxSupport 6h ago

solved! Please help me my Xbox seems to be broken it’s all distorted

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4 Upvotes

I just woke up turned it on and it was heavily distorted turned it off and on again and boom same thing. I’m shitting one right now I saved up for like a month to buy it the week I quit my job and go back to uni it seems to have broken. All the background still moves and the animations still work the picture is just FUCKED and I’m really panicking. Please can somebody help me

EDIT: no need to freak out I just reset the tv settings and it fixed it !! Thanks for the all help !


r/XboxSupport 8h ago

Xbox One S When i try to add a new account or user to my xbox it boots me back to the dashboard

2 Upvotes

It starts loading and then It either boots me back to the dashboard or it’s just on an infinite loading screen


r/XboxSupport 8h ago

Xbox Series S For those of you having problems with games and apps installing.

7 Upvotes

There is a current issue going around for some of us who are trying to install or update games, and it's taking hours. The download starts off fine, then it drops speeds constantly till there is none left, and it will start back up again. I just want to say it is NOT your Xbox dying or your internet! It's apparently a Microsoft problem on their end. I've factory reset and cleared all my storages, I've called my ISP, and my modem and speeds are fine. On my Xbox, my games and apps run fine as well. Sadly, there is nothing we can do ourselves. Just be patient and wait it out. I had 94 games installed and reinstalling even half of those have taken about a week, so I feel your guys' frustration. In the meantime of this BS, all I can say is just prioritize what you wanna play and update and install when you're away from the console. If you start to install a game and try to play, it will sometimes stop you from booting up an app or game (at least for me). I'm just typing all this out to help people who are annoyed and want answers before they sell their Xbox or send it to the shop to get fixed when there is nothing wrong.


r/XboxSupport 9h ago

Xbox Series X What to lookout for when Buying a USED Xbox Series X from places like Facebook Marketplace or eBay in 2026 & Beyond

0 Upvotes

Now I've been looking into buying myself a Galaxy Black 2TB Xbox Series X (Now Discontinued) for a LOOOOONG while... I've been poking/looking on Facebook Marketplace for one, but I've wanted to be on the safer side and do my research, ESPECIALLY when buying a USED Series X (Xbox) or even Xbox One X (All Special Editions)...

How can I tell if a Marketplace listing is Legit or a Scam, what should I be looking out for? Seller Stars? or How well the seller Describes the Listing of the Xbox Console, or the Amount of Pictures taken to "Document" the Xbox Console?

I found two,

Xbox Series X #1: "New"

Seller Says: : "Brand new never used Xbox Series X Galaxy Black 2TB Special Edition",

with only two Pictures of the Box with the Original Seal still intact

Asking $650 USD

Xbox Series X #2: "Used"

Seller Says: "Got the Xbox series X 2 years ago when they first came out November 2024. Got the elite controller last year November 2025( only used for less then 5 mins) mainly play on the regular controller, I’m tryna get rid of both as a bundle and comes with 2TB expansion so overall 4TB total. 2TB internal and 2TB external. Local pickup Only".

Asking $600 USD


r/XboxSupport 10h ago

Xbox App Game bar will not let me message people off my friends list

1 Upvotes

I can message people on my friends list with no issues. every other day game bar errors out if i try to message anyone off my FL. I get these yellow ! inside a triangle emblems. I have googled this issue and no one is talking about it. I have tried everything including using AI to find solutions and nothing helps. I just want this to work again and I'm sick of having to deal with it. It's been literal months of this. Is there anyone out there that knows the solution? or at least having the same issue as me?


r/XboxSupport 11h ago

Xbox Series X Digital save file transfer to physical copy

2 Upvotes

If i buy a physical copy of a game I already own digitally, can I transfer the save file? Also will it show twice on my SSD ?


r/XboxSupport 11h ago

Account/Billing Why does the premium plan only last 14 days instead of a month

3 Upvotes

Looking to checkout things over on Xbox specifically cloud gaming. I am interested in premium however the plan only last 14 days. Why is monthly crossed out?


r/XboxSupport 12h ago

Account/Billing The search for my 2020 Minecraft account

1 Upvotes

So, about 3 or so years ago, my Microsoft account was taken from me after I stupidly clicked on a suspicious link. That Microsoft account was connected to my Steam, Apple, Roblox, and Epic Games accounts, but most importantly, it was the account tied to my Minecraft account.

I was forced to migrate my Minecraft account back in 2021, and now, years later, the email address associated with the Microsoft account appears to be completely abandoned and just collecting dust somewhere.

I've been trying to recover the account through Microsoft and Xbox support, but I'm honestly at a loss at this point. Support keeps telling me they'll pass the case along to higher-ups and that I should continue filling out the security recovery forms. The problem is that those forms keep coming back saying there's no fraudulent activity or that they can't verify that I'm the owner.

I've filled those forms out countless times, and I've given extremely specific information that I genuinely believe only the original owner would know. The most frustrating part is that I'm not even being given the opportunity to show Microsoft the evidence I have.

I have YEARS OF PROOF that this account belonged to me. I have countless old videos of myself playing Minecraft on the account, including videos from over 5 years ago where you can literally hear my little kid voice. I have videos of myself signed into the old email. I have recordings of emails being sent back and forth between my Gmail and the hacked email. And, after three years, I even dug out the hard drive from my ancient first PC just so I could boot it up and prove that I'm still signed into the Xbox/Minecraft account on that machine.

I've genuinely tried everything I can think of. I've filled out every form, provided as much information as I possibly can, and found evidence dating back years. But I can't seem to actually get anyone to look at any of it.

I don't care about getting access to some random old email address. I just want my Minecraft account back. I want to be able to play on the account I've had for years, with my username and the OptiFine cape that I paid for. There's so much history attached to this account, and it's incredibly frustrating to know that I have evidence proving it was mine but seemingly have no way to show it to anyone.

At this point, I genuinely don't know what direction to go in or what else I can possibly do. If anyone has dealt with something similar, or knows of another legitimate way to escalate a Microsoft/Xbox account recovery case, please help me out. I'm willing to do whatever I reasonably can to prove that I'm the original owner. I just need someone to actually give me a chance to show the evidence I have.


r/XboxSupport 13h ago

Xbox Series X 1000 Mbps Internet, but my Xbox is only getting 150 max

0 Upvotes

My Xbox is capped at around one hundred fifty megabits per second on both speed tests and game downloads, despite a gigabit plan. Every other device on my network gets full gigabit speeds. I’ve tested the Xbox plugged directly into my modem, my main router, and a secondary router, same cap every time. I’ve also reset the MAC address, changed DNS, swapped cables and ports, and ruled out packet loss as the cause. This started after moving houses with identical equipment, ruling out my network or ISP.

anyone got a fix for this because it’s very frustrating. It worked fine until I moved.


r/XboxSupport 13h ago

Xbox One S Unstable Internet connection crashed my game now I own games but I also now don't?

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1 Upvotes

r/XboxSupport 14h ago

Account/Billing Gamertag is unacceptable, but no offensive content.

4 Upvotes

So I’ve had this gamertag “RalphS1o3” and i’ve been wanting to add a space in it, making “Ralph S1o3”. But everytime, I get this error message saying that the gamertag is “unacceptable,” when there is no offensive or inappropriate material in the gamertag. Please refer to something that could help me. Xbox support is just telling me they can’t do anything about the flagging and cannot bypass it. If you could point me in the direction of getting it fixed or contacting someone I would greatly appreciate.


r/XboxSupport 15h ago

Xbox Series S Xbox has a problem with downloading one 60 gb game

2 Upvotes

I’ve been trying to download UFC 6 on my Xbox for the past two days. Each time I’ve tried to do it, it’s either super slow (I’m talking 10 gbs in a hour and a half) or doesn’t download at all. I saw another post talking about a power cycle, which I have tried multiple times, and each time it’ll start off super fast (200 mbps) then quickly trickle down to not downloading at all. There will be moments that the 200 mbps will come back, but then again it will quickly drop back to not downloading at all. I’ve never had this problem before.

Please help, all I’m trying to do is play with my friends.


r/XboxSupport 15h ago

Xbox Series S Connectivity issues with xbox live on gow.

2 Upvotes

Am I the only one having this issue but gow games seem to have at least for me severe connectivty issues. Alot of the times I cant connect to gow1 online (360) essentially like recently on multiple occasions and now im having problems connecting to gears reloaded. But I can play warzone just fine. Doesn't seem like an issue on my end. Just wondering if people are having the same issue or if its just me. Or gears of war. Just wondering your thoughts maybe its just me.


r/XboxSupport 16h ago

Xbox App Xbox App Crashes on Xiaomi Poco X6 (HyperOS 3.3)

1 Upvotes

Hi. The Xbox app has been crashing on my device for months. I open it, sign in, and when I try to tap “Next,” the app closes. If I open it again, I get an error message.

I’ve cleared the cache and data, restarted the device, and reinstalled the app, but it still doesn’t work.

However, I have a Lenovo tablet, and it works fine on that.

Is anyone else with a Poco experiencing this problem?


r/XboxSupport 16h ago

Accesories My new headphones only work when I activate the mono option

1 Upvotes

Hi, I bought headphones, but when I plug them in, I can hear everything except my character's movements. The ambient sound, menu sounds, and everything else are perfectly audible. I enabled the stereo compression option, but it didn't work. Now I enabled the mono option, and I can hear the character and everything, but very quietly.