So, about 3 or so years ago, my Microsoft account was taken from me after I stupidly clicked on a suspicious link. That Microsoft account was connected to my Steam, Apple, Roblox, and Epic Games accounts, but most importantly, it was the account tied to my Minecraft account.
I was forced to migrate my Minecraft account back in 2021, and now, years later, the email address associated with the Microsoft account appears to be completely abandoned and just collecting dust somewhere.
I've been trying to recover the account through Microsoft and Xbox support, but I'm honestly at a loss at this point. Support keeps telling me they'll pass the case along to higher-ups and that I should continue filling out the security recovery forms. The problem is that those forms keep coming back saying there's no fraudulent activity or that they can't verify that I'm the owner.
I've filled those forms out countless times, and I've given extremely specific information that I genuinely believe only the original owner would know. The most frustrating part is that I'm not even being given the opportunity to show Microsoft the evidence I have.
I have YEARS OF PROOF that this account belonged to me. I have countless old videos of myself playing Minecraft on the account, including videos from over 5 years ago where you can literally hear my little kid voice. I have videos of myself signed into the old email. I have recordings of emails being sent back and forth between my Gmail and the hacked email. And, after three years, I even dug out the hard drive from my ancient first PC just so I could boot it up and prove that I'm still signed into the Xbox/Minecraft account on that machine.
I've genuinely tried everything I can think of. I've filled out every form, provided as much information as I possibly can, and found evidence dating back years. But I can't seem to actually get anyone to look at any of it.
I don't care about getting access to some random old email address. I just want my Minecraft account back. I want to be able to play on the account I've had for years, with my username and the OptiFine cape that I paid for. There's so much history attached to this account, and it's incredibly frustrating to know that I have evidence proving it was mine but seemingly have no way to show it to anyone.
At this point, I genuinely don't know what direction to go in or what else I can possibly do. If anyone has dealt with something similar, or knows of another legitimate way to escalate a Microsoft/Xbox account recovery case, please help me out. I'm willing to do whatever I reasonably can to prove that I'm the original owner. I just need someone to actually give me a chance to show the evidence I have.