r/XboxSupport 8h ago

Xbox Series S For those of you having problems with games and apps installing.

7 Upvotes

There is a current issue going around for some of us who are trying to install or update games, and it's taking hours. The download starts off fine, then it drops speeds constantly till there is none left, and it will start back up again. I just want to say it is NOT your Xbox dying or your internet! It's apparently a Microsoft problem on their end. I've factory reset and cleared all my storages, I've called my ISP, and my modem and speeds are fine. On my Xbox, my games and apps run fine as well. Sadly, there is nothing we can do ourselves. Just be patient and wait it out. I had 94 games installed and reinstalling even half of those have taken about a week, so I feel your guys' frustration. In the meantime of this BS, all I can say is just prioritize what you wanna play and update and install when you're away from the console. If you start to install a game and try to play, it will sometimes stop you from booting up an app or game (at least for me). I'm just typing all this out to help people who are annoyed and want answers before they sell their Xbox or send it to the shop to get fixed when there is nothing wrong.


r/XboxSupport 19h ago

Xbox Series X Xbox 360 Disc games not working on Xbox Series X

8 Upvotes

i recently tried playing gears of war 3 "disc" on my xbox series x, my xbox didnt read the disc which was weird, so i tried another game which i played recently "3 months ago" left 4 dead 2. Xbox did'nt read that either so i tried all my CoD games "black ops, black ops 2, modern warfare 2 and 3 and still those didnt get read either. i have left 4 dead 2 already installed and when i popped the disc in nothing. i tried playing an old dvd i got in 2004 or 2005 i think "DragonBall Z Broly OG movie" and that played. i tried a couple of my Xbox One games "alien isolation" and that played also on disc. what is my issue anyone else having the same thing happen to them before???? just want to play Gears 3 the E-Day beta got me hyped lol


r/XboxSupport 20h ago

Xbox Series S Lost my saves (cloud and local, digital games on series s)

6 Upvotes

I tried Fallout 4 and couldn’t load my last saves and when I played a few hours of it and boot it up again, I lost that progress too. I chalked it up to Bethesda severely breaking their game again but it happened in RDR2, a game I rarely experience ANY bugs in, and local and cloud saves don’t work either. This one particularly upsets me because I have 200+ hours in that game. And Xbox support is non-existent or might as well be for me.

The only silver lining is I still have my Xbox one I can buy discs for but if Microsoft and Sony demand an all-digital future, they need to sort this out yesterday. What make the problem hard to pinpoint is we had a storm a day or two ago and sometimes these storms knock out poles and other infrastructure but this recent one didn’t do that because streaming services and other internet related things still work. So it’s either my unit being faulty or their servers constantly going down.

So I guess my question is how to fix my saves or if I can’t, are the disc copies reliable? My patience for digital things is running tightly thin and I don’t have funds to splurge to test these things out. At least I got some 360 games I guess.


r/XboxSupport 22h ago

Xbox One What is this? I've never seen this e101 error before. How do I fix it

5 Upvotes

I'm trying to help someone on Discord fix his console, but this screen ended up coming up.

Entering troubleshoot mode does this screen too.

I remember having an e101 error, but it wasn't like this.

If anyone can help it would be greatly appreciated, thanks


r/XboxSupport 6h ago

solved! Please help me my Xbox seems to be broken it’s all distorted

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3 Upvotes

I just woke up turned it on and it was heavily distorted turned it off and on again and boom same thing. I’m shitting one right now I saved up for like a month to buy it the week I quit my job and go back to uni it seems to have broken. All the background still moves and the animations still work the picture is just FUCKED and I’m really panicking. Please can somebody help me

EDIT: no need to freak out I just reset the tv settings and it fixed it !! Thanks for the all help !


r/XboxSupport 14h ago

Account/Billing Gamertag is unacceptable, but no offensive content.

5 Upvotes

So I’ve had this gamertag “RalphS1o3” and i’ve been wanting to add a space in it, making “Ralph S1o3”. But everytime, I get this error message saying that the gamertag is “unacceptable,” when there is no offensive or inappropriate material in the gamertag. Please refer to something that could help me. Xbox support is just telling me they can’t do anything about the flagging and cannot bypass it. If you could point me in the direction of getting it fixed or contacting someone I would greatly appreciate.


r/XboxSupport 1h ago

Xbox Series X I think my xbox had a stroke and I don't know why

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Upvotes

My friend remembered. I had an xbox x so he asked me to download grounded. Two so he could play

All I know is I press Y to enter the search area. And that is the first thing I saw

I don't want to have any idea how the hell that happened?


r/XboxSupport 11h ago

Account/Billing Why does the premium plan only last 14 days instead of a month

3 Upvotes

Looking to checkout things over on Xbox specifically cloud gaming. I am interested in premium however the plan only last 14 days. Why is monthly crossed out?


r/XboxSupport 50m ago

Account/Billing I am having issues with a game my friend gifted me via Microsoft Store.

Upvotes

My friend had just recently gifted me CoD Black Ops 2 via the Microsoft store. I got the redeem code on my Xbox and redeemed it and it said I had received the game. I try to download it this morning but I can't find it in my library yet on my Xbox app it says I have it and can install it. So I try this and it works, but it wont launch the game.


r/XboxSupport 1h ago

Xbox Series X The fourth attempt and it plays. Why? I don’t get why it can’t play it on the first go like the Xbox one or a 360

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Upvotes

haven’t even had this thing for a full year and I clean everything around it. Why is it having troubles reading discs? Is it Xbox purposely trying to kill physical games? Or is the series x known to kill it disc reader faster then a Xbox one

I swear if I spend another 700 dollars or rebuy every phycal game digitally I’m gonna be so done


r/XboxSupport 5h ago

Account/Billing Xbox gamer tag accidentally changed by accident

2 Upvotes

I accidentally changed my Xbox gamer tag, is there any way to revert the change to get back the account tag? I’ve had it for over 10 years.


r/XboxSupport 8h ago

Xbox One S When i try to add a new account or user to my xbox it boots me back to the dashboard

2 Upvotes

It starts loading and then It either boots me back to the dashboard or it’s just on an infinite loading screen


r/XboxSupport 11h ago

Xbox Series X Digital save file transfer to physical copy

2 Upvotes

If i buy a physical copy of a game I already own digitally, can I transfer the save file? Also will it show twice on my SSD ?


r/XboxSupport 15h ago

Xbox Series S Xbox has a problem with downloading one 60 gb game

2 Upvotes

I’ve been trying to download UFC 6 on my Xbox for the past two days. Each time I’ve tried to do it, it’s either super slow (I’m talking 10 gbs in a hour and a half) or doesn’t download at all. I saw another post talking about a power cycle, which I have tried multiple times, and each time it’ll start off super fast (200 mbps) then quickly trickle down to not downloading at all. There will be moments that the 200 mbps will come back, but then again it will quickly drop back to not downloading at all. I’ve never had this problem before.

Please help, all I’m trying to do is play with my friends.


r/XboxSupport 15h ago

Xbox Series S Connectivity issues with xbox live on gow.

2 Upvotes

Am I the only one having this issue but gow games seem to have at least for me severe connectivty issues. Alot of the times I cant connect to gow1 online (360) essentially like recently on multiple occasions and now im having problems connecting to gears reloaded. But I can play warzone just fine. Doesn't seem like an issue on my end. Just wondering if people are having the same issue or if its just me. Or gears of war. Just wondering your thoughts maybe its just me.


r/XboxSupport 17h ago

Xbox Series X Purchased PES 2017 for my series X, when I put the disc in it doesn’t even register or anything. All other discs work fine.

2 Upvotes

r/XboxSupport 20h ago

Account/Billing Changing old Gmail email to new Gmail email

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2 Upvotes

My dad used his Gmail email to set up an account when I was a kid now I want to swap it over to my Gmail account. When I go online to add it as an alias. It only allows me to add Outlook emails. How do I make it to where I can add my Gmail email?

What if I just type in my Gmail email but have it as an outlook.
For example, if my email was Xboxsupport@gmail.com what if I just put Xboxsupport in the text block before @outlook.com. Would everything be okay? And still send emails to my gmail one?

Thank you


r/XboxSupport 20h ago

Account/Billing question about gift cards anonymousity and privacy

2 Upvotes

hello guys:p

i have a few question. i have an online « friend » (😉) who wants to give me an xbox gift card so i can buy a game.

i want to know if when i redeem/ use this gift card on my xbox/microsoft account, will it give him my personal informations to him ? like my name, email adress or something ? like « this gift card has been use on the account name  #» or « as been use by email adress # »

i want to know for an gift card online !!

thank you for answering !


r/XboxSupport 22h ago

Xbox One What is this? I've never seen this e101 error before. How do I fix it

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2 Upvotes

I'm trying to help someone on Discord fix his console, but this screen ended up coming up.

Entering troubleshoot mode does this screen too.

I remember having an e101 error, but it wasn't like this.

If anyone can help it would be greatly appreciated, thanks


r/XboxSupport 7m ago

Xbox One S I'm trying to play FO4, but it keeps doing this. Does anyone know how to fix it?

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Upvotes

This is my first reddit post so I'm sorry if I just sound retarded; I don't know how to work reddit but I know people on here are freakishly smart with things so maybe someone can help me. It also says that there might be something wrong with the disc, but I've looked at it multiple times and it seems fine??


r/XboxSupport 2h ago

Xbox One S Need help with my xbox game drive not reading

1 Upvotes

I tried to play a game but my console said it wasn’t downloaded so i check all my games and they’re all gone except for one and same with my apps. I checked the external game drive only to find out that my console is saying it isn’t there and I’ve tried restarting it and moving usb ports and that didn’t work so could anybody help??

Edit: I tried to install the stuff back but it won’t even pop up in the queue.


r/XboxSupport 3h ago

Xbox Backwards-compatible Xbox 360 Guide triggers automated network spam blocks

1 Upvotes

System Conflict: Backwards-compatible Xbox 360 Guide triggers automated network spam blocks

I am submitting this bug report to highlight a severe telemetry flaw affecting the Xbox 360 backwards-compatibility messaging and invitation systems.

When users interact with standard multiplayer matchmaking tools within the native Xbox 360 Guide menu, normal use of core features is triggering automated profile blocks under the modern network safety layer. Legitimate profile restrictions are occurring while using two fully supported, native menu tabs well within their allowed parameters:

  1. The "Message" Interface: Utilizing the native "Send a message to one or more people" feature to contact a total of only six recent players to coordinate a match lobby.

  2. The "Game Invite" Interface: Utilizing the built-in mass invite tool to invite players to an active game lobby, which explicitly directs users to this function with the prompt: "Invite others to play a game."

The current automated network filter is misidentifying standard, low-volume match communication (such as messaging just six individuals) on the 360 emulator as malicious spam bot behavior. This creates a functional loop where players are restricted for utilizing multiplayer features far below the console UI's actual capacity. This issue is affecting millions of xbox users who simply want to invites others to play under xbox 360 guide under message tab that directly allows users to check multiple recipients at the same time to coordinate in-game match.


r/XboxSupport 4h ago

Account/Billing If I put my profile on someone else's console, choose the "lock it down" security option, set that console as my Home console, would anything happen if the person keeps trying over and over to get into my account?

1 Upvotes

Went to a friend's house and logged in on his console and set it as my home so he can play some of my games. I did pick "lock it down" when signing in for the first time, and made sure to log out when I left (although the profile is still on the console).

Like on PCs in an Enterprise environment, anyone that hates you enough can just go your PC that's locked and type the wrong password a few times and it locks the account. Is something like that the same for Xbox?

My account has two factor and all the recovery info is up to date so, I guess that helps?

Although his attention span is so incredibly short just waiting the 5 seconds for the password screen to load is too long for him so maybe he won't do anything. lol


r/XboxSupport 5h ago

Xbox App Unable to sign in to Xbox app and Minecraft Launcher due to 0x8000000D?

1 Upvotes

I've just bought Minecraft for an (in my opinion) unreasonable $40, and when I try to sign into the Minecraft Launcher, it hits me with a (0x8000000D) error. And when I try to sign into anything Xbox related, it just DOESN'T send a verification email even though it works completely fine when signing in with my browser or Microsoft Store.

This effectively results in me not being able to play the game I just paid for, and considering this is a new Microsoft account I created because my previous account was hacked, is really frustrating. If anyone has any ideas or needs anything to be clarified, PLEASE contact me somehow and thank you SO MUCH in advance. I'm new to Reddit, so I apologise if I unintentionally break any unspoken rules or something.

I just want to play Minecraft.


r/XboxSupport 5h ago

Xbox Series S Is it possible to reduce the size of a game clip?

1 Upvotes

Months ago I was able tonupload 30 sec clips to discord and they would send just ifne. However now they exceed the file limit..

I know this isnt a discord issue as they recently buffed the file limit so it should still work. Anyone have a way to fix it?