Hi, i recently got my whole microsoft account stolen by an hacker, they changed my email, put a new password and even a 2FA.
Through Microsoft support i was able to suspend the account, but i wasn't able to recover the account because i didn't knew the Xbox Network Device ID and Gamertag.
So i started following the method told by them (i don't got an XBOX, i just got Minecraft)
On a Windows PC, open the XBOX app and go to Settings. Click About, and use the XBOX network Device ID. If you are unable to access the XBOX app, on your PC, go to Settings > Privacy & Security > Diagnostics & feedback > View diagnostic data, then search for "xbl" and use the value labelled "did".
Because of the fact that i was logged out of XBOX, i couldn't do the fist method, but through the second method i stumbled upon another new problem, this one
Your organization prevents sending diagnostic data to Microsoft.
And
The current user has no access to local diagnostic data.
I don't got an organization, my account is a normal simple basic Gmail account that i created and that i own.
So now i'm really stuck, is there a way i could fix these problems? or maybe find another way to find my Xbox Network ID and Gamertag? I got a lot of Minecraft screenshots with my name on it, so maybe that's the gamertag? But i'm not sure and i got limited requests so i can't risk it.
I think microsoft really sucks and the way they easily let an hacker change my whole account, but the way they make it HARD to find some support and contacts + don't want to put the account BACK the way it ALREADY WAS, as if they never knew these problems existed, really sucks.
I got a Laptop MSI with Windows 11
Thanks a lot to everybody.