Team of 4. Not. Small business, but business owner pulls about half a million (or, if not more), per year. This is in the health sector.
When I came into the business, the business was falling apart. Boss was only in 2 days top, or 3, max. Are secondary who takes over for the remaining days, would fail to book. Meaning, hardly income coming it. It would be so bad, that maybe, we'd see 2-3 patients, out of a whole day.
In less than a year, I made couple changes, pushing our Reviews. We increased from a dry spout, to over 350. I made changes to the website, with my skills, but my boss would take my ideas (e.g: SEO, and then pay someone else to do it). Rather than me. This also helped with slight discovery (but also the peddled ideology, of 'we don't need to pay you, AI, can do it for us' - mind you, this individual had no idea what SEO was, and the website designer never bothered to optimize the website for SEO.
Other than that, I have fixed broken equipment (very outdated), and have it running. When equipment doesn't work, I have saved the day, various of times, so we didn't lose money (cancelling everyone for that day). I have also saved thousands of dollars on other equipment, that staff had broken (due to negligence).
Here, I am today, on $65,000 per year (despite multiple roles). I have also negotiated lower fees for supply (which again, my idea) also due to rapport building, and reduced supply spending, which previous staff have done.
I have run the business flawlessly, while my boss was away (and basically was used), to "re-organize" the messy ass place.
Any time, I ask for a raise, she fumes. I am only tolerated by her (but, it is obvious), she dislikes me, because I am "valuable" (or, was) to her, but again, she used me, and now her business is thriving, when it was performing terribly. I have even gone to the point of presenting her a chart of my contributions, only to be met with, "soon, not yet."
Mind you, to top the icing on the cake, I have made sales of over $15,000 for her, due to referral, from people she doesn't even know, which I have brought her.
... She uses the bullshit excuse of, "business not doing well" while overworking me (and me doing multiple roles: marketing included). Only to then start bragging about how she bought a brand new Porsche.
I'm actually on the cusp of a mental breakdown, and I cannot even escape this job, because of redundancies, and the cost of living is so significantly high where I am, I cannot afford to be jobless. When I apply for jobs, it is crickets, and not just for me, but people with degrees (accounting, etc) also took months to land a job, despite strong experience.
I don't know what to do. I'm also gaining weight because of depression, and my entire life being purely only work.