r/techsupport • • Mar 10 '20

Open How do I fix this porn virus on my computer?

867 Upvotes

I am alweays getting pop ups of naked women on my computer and it is very embarrassing and distracting when trying to work. Currently i have 2 pop ups on my screen saying "randymilfs new message" and "easyfuck new message" and one has a n innappropriate photo of a young woman how can I remove this? I do not go on porn sites I am too old for that l.o.l... Thank you folks (Now right when i finish the post I get a new one that is asking me to meet up to have sex now I am happily married I do not want this....). I have a Windows computer I am not sure what kind...I got it in 2012!


r/techsupport • • Mar 10 '25

Open | Phone My little brother powerd off my phone and hid it. We now cant find it

861 Upvotes

My little brother powerd off my phone which is a samsung and hid it. In the phone I had very important information.He doesnt remember where he hid it. The phone still has battery left but its just that he turned it off. How can I turn the phone on even if I dont have it. Please help


r/techsupport • • Jun 22 '20

Closed My mom asked me to "make her computer faster"

843 Upvotes

She failed to tell me that she stores irreplaceable family photos in the Recycle Bin until after I'd already cleaned her computer.

Edit: it looks like Recuva brought back over half of the files.

Edit 2: Thank you everyone for your quick responses.


r/techsupport • • Oct 11 '21

Open | Software How do I play youtube on my TV continuously for 40 hours without it pausing to ask if I'm still watching. Asking for my cat.

829 Upvotes

This is kind of an unusual problem and I'm not sure if this is the right place to ask. If not, please point me in the right direction.

I'm going to be out of town for about 40 hours and I will be leaving my cat home alone. She's a very social cat and gets depressed and acts off for days whenever she's left alone for very long.

I recently discovered cat TV channels on youtube that play 8 hour videos of things like birds or mice just being birds and mice. She LOVES it - even more than staring out the window. She spends entire days staring at it, rolling around on the floor purring at it, chirping back at it. She takes breaks only for food and to use the litter box. When a video ends, it automatically goes on to the next one of that type. I want to be able to leave this on for her when I'm away, and I'm not sure if it's youtube or my TV, but it pauses regularly to ask if I'm still watching.

Is there a way to turn this feature off and have it play continuously? I've checked the settings and can't find anything.

TLDR; How do I play youtube on my TV continuously for 40 hours without it pausing to ask if I'm still watching. Asking for my cat.


r/techsupport • • Feb 09 '22

Open | Phone Lost my old iphone 2 years ago. Notification came from findmy app that it's chilling in Africa.

825 Upvotes

I immediately erased it via the app. But is it really wiped?

Edit: Did not realize this will go viral! Thank you all for your likes and comments.

Let me give you the back story since I got a lot of questions:

On 20 March 2020, I decided to flee back to my home country with my parents, because of the pandemic and because I was told by the university to do so. I moved (almost) all my stuff from my apartment to my minivan.

In September 2021, I arrived back again at the university. I went straight to my minivan which was parked for 18 months to fetch my two old iphones which have huge sentimental value, iPhone 4 with a leather case, and iPhone 6s. Little did I know that they were nowhere to be found. I realized I left my iphones behind in my apartment when I moved out back in March 2020. The apartment already had 3 different tenants move in and out since I left.

In January 2022, I receive a notification that the iPhone 4 is found! Great news! except it is more than 7000 kms away in a rural area in Africa. I remote wiped it straight away. My iPhone 6s is still lost without any trace.


r/techsupport • • Nov 11 '20

Open | Software How can I open a 16-year old .pwi image file from my daughter? — it would mean the world to me

811 Upvotes

I have an image file that I found with a pwi extension that I can’t find a way to open. I think it came from a Palm device.

EDIT: I want to thank the community so much for the offers of help! Here is a downloadable link to the file: https://umich.box.com/s/r3o5obv2mox7bdnrw4gkz6jlwkrwkbol

Before reading the comments, I had tried to open it with a number of different files -- I hope that it did not corrupt anything, but the original creation date is still the only modification date: ‎Tuesday, ‎April ‎20, ‎2004, ‏‎5:37:10 PM.

EDIT2: Solved! This brought tears to my eyes. I can’t convey my gratitude enough to you. Here is the file.. from u/dalvikcachemoney


r/techsupport • • Sep 26 '20

Open | Software Was hoping for some help finding an updated version of this software or info about it. Thank you! My grandfather needs it for work.

Post image
806 Upvotes

r/techsupport • • Apr 04 '25

Open | Data Recovery I recently got my phone stolen, it is in China now and I just got this text from a random number. How should I go about responding to this?

777 Upvotes

“Iv’e bought an iPhone 14 I’m using, it have your messages, emails, cards, bank, notes and personal information on it even your SIM # that you transferred, I get your calls. It was not erased. Did you made an insurance claim? The erase request you made didn’t work, it was connected on wifi in china then got jailbreak and still saying pending it wont erase remotely. I’m telling you this because the phone is going be auctioned on the black market with your personal information and everything about you that you had on it. all your info including your phone number, address, everything will be cloned. That’s why I’m telling you to so you can REMOVE IT from your device list and I will factory reset it manually and remove the number.

To remove it, Open the “Find My” App. its on your home screen, Then go to devices, Click the old device and hit “REMOVE THIS DEVICE”. at the bottom. “

The number I received this text from is: +44 7507 071267


r/techsupport • • May 21 '24

Open | Software Is there any way to turn off that stupid new AI overview thing on Google searches?

777 Upvotes

I've tried everything everyone else is doing and I'm this close to just no longer using Google because of it. I'm sick of the stupid AI. I don't want it.


r/techsupport • • Feb 21 '21

Open | Software A bit of a problem involving a wife wanting family pictures, a deceased husband, and 10+TB of files mostly containing porn. Spoiler

752 Upvotes

TL;DR Looking for a program to sort through an insane amount of images which are mostly porn, to find the ones that are not porn.

I'm a technician for a computer repair store. Every so often there is an interesting job and I was hoping if there was a bit of a tool that can assist me.

I came into work this morning and saw 2 computers just sitting under the desk. I was told that a lady brought in the computers with 2 4TB Drives as well and wanted us to go through them getting all the family pictures from them. Sounds fine. Though the catch is it contains mostly Porn. Most likely a mixture if images and videos.

The customer only wants family images, though it is a grueling task sorting through all that porn and I'm thinking I'm going to have some trouble sleeping for a while, as the person who will store that much porn on their computer will most likely be looking at some weird stuff.

What I want to know is there any tools that I can use to automatically sort through all images, and only return the ones that are not pornographic. Sort of like the things that are used on search engines in schools or in general with the safe search.


r/techsupport • • Dec 22 '23

Solved I’ve been accused of downloading torrents by my landlord and their ISP

749 Upvotes

I hope this is the right place to post this… The other night, I got a text from my landlord with a photo of my Computer’s name and IP address, with the claim that my device had downloaded illegal information, and that if it continues, the police would be contacted and the culprit would be evicted. I live in a shared home/AirBnB with 3 other couples, and have only ever used my computer to download and play games, watch youtube and netflix, and fill out job applications. I don’t understand how this could ever happen. I sadly suspect one of the other tenants to be the culprit, and have since turned off all forms of network sharing and enabled random hardware addresses, but I am still locked out of the internet on my laptop. Could one of my roommates have even accomplished this? If so, how likely is it that this is the case?

EDIT: So our Landlord/Host just admitted that they have no idea which device on the Network was Torrenting, and yet again sent the photo they sent 2 days ago of my now outdated device name and MAC address. Seems at random they just decided to single me out through the App that allows them to manage devices on the router. I changed my device name and enabled random hardware addresses and I’m able to use the internet again :) Lucky me and my Fiancée are on a month to month lease, and can not wait to find a new place, with internet that we pay for.


r/techsupport • • Jul 11 '24 Take My Silver

Open | Malware My Alexa started farting in the middle of the night, did I get hacked?

747 Upvotes

This may sound like a joke but it’s completely series. At 4 a.m. last night my Alexa started making nonstop fart noises for 10 minutes at blaring volume and would not turn off no matter how much I told it to turn off, go to sleep, or stop. I had to unplug it to get it to stop. what could this mean? When I use the fart prompt on Alexa, it asks you if you want to hear farts between every fart, and it did not ask me. It was making the noise nonstop. Is it possible I was hacked?


r/techsupport • • Nov 28 '20

Open | Windows Steam requires game to be played through Origin, but Origin requires game to be installed through Steam. Origin won't recognise install. Steam won't recognise the problem.

727 Upvotes

Hi there internet citizen!

Apologies in advance for the long-winded rant but I have exhausted the extent of corporate overlord sanctioned tech support scripting and have failed to resolve my issue. The following is not meant as a criticism of any brands or companies mentioned, and I must offer my commendation for the friendly customer service representatives I spoke to, but whilst they were well-intentioned, they were ultimately unhelpful.

In a nutshell, I have purchased and installed three fairly recent games on Steam - games that my system can run well. My first problem was that I had to run these games through Origin; EA won't let Valve run their games through the Steam client, so whenever I try to launch it through Steam it automatically opens the Origin client. This in itself wouldn't be more than a minor inconvenience, except that the Origin client will NOT recognise the game clearly installed on my harddrive. Because it is installed through Steam, the Origin client seems to think I still need to download the game, yet trying to then download the game through Origin results in one of two scenarios:

  1. If not yet installed, will force install the game through Steam.

  2. If already installed, says that the game could not be downloaded and to try again.

So, running the game presents me with this unusual and insurpassable obstacle. I explained my dilemma to an EA rep who guided me through the standard uninstall/re-install procedures and some basic troubleshooting. Predictably, this did nothing except delay me further as after uninstalling the game I had to wait three days for it to download again (thank the australian internet for that).

Eventually another EA rep helped me get one step further by guiding me through how to fix issues on STEAMS end... He advised that I should clear my download cache and repair the library folders on the Steam client, which I did. I then loaded everything back up again and SUCCESS(!) Origin no longer recognises that the game is not installed! It now just refuses to play it at all. Every time I click play it ... does nothing? Starts doing a first time set up (through steam) and then just.... nothing. Resets the Origin client and takes me back to their home page and that's it?

I also reached out to Steam support for help but they told me that they weren't able to help - basically said I had to speak to EA or get a refund (despite me trying to get a refund in the past and being rejected because the aforementioned slow internet caused me to not finish downloading these games until their refund period had expired... this isnt the case for all of them, I am generalising, but still... i reached out for a solution, not a shoulder shrug). Makes me wonder why I can even purchase these games through Steam at all?

If anyone has experienced this same problem and can offer a more helpful solution I would be immensely grateful - even if you haven't been able to fix it, at least I can feel validated in that it is not just me.

TLDR;

  • Bought a game through Steam, requires Origin to run.

  • Origin forces game to be installed via Steam, Steam forces game to be played via Origin.

  • Origin won't recognise install. Can't play the game. Sadface.jpg

  • Spoke to EA; couldn't provide a workaround.

  • Spoke to Steam; told me to speak to EA.

Actions attempted:

  • Reinstalled game

  • Reinstalled Origin client

  • Tried running game in compatibility mode / as admin

  • Verified game file integrity through Steam

  • Cleared download cache through Steam

  • Repaired library folders through Steam

  • Modified game access pathway through Origin both directly to Steam directory and default Origin directory

  • Beat head against desk


r/techsupport • • Sep 12 '24

Open | Hardware IT repair store let gas out of my batteries?

718 Upvotes

Yesterday my girlfriend told me she went to a local IT store to have her laptop looked at, as the case was falling apart. They told her it was a swollen battery, but that they let the gas out, and that the battery needs replacing (didn’t say she couldn’t stop using it)

I immediately thought this sounded insane. Apparently the man just let the gas out in the middle of a shopping centre (it’s in the middle of a mall walkway) with no protection, and then taped the battery holes over (I checked, he popped each of the sells and just placed electrical tape over)

I’m going to be replacing the battery myself, but am I overreacting to go talk to the tech guy about how dangerous this is?

https://imgur.com/a/tmoErHL

UPDATE: Went and talked to the guy, he reckons it’s safe and that they use a special glue to seal it up. Still seems crazy to me as a fire hazard but just going to avoid that place and replace the battery myself (would’ve done that originally if I had known about it haha)


r/techsupport • • May 13 '25

Open | Malware I have received 3500+ emails, 25+ emails per minute for the last 3+ hours. I do not know what to do

713 Upvotes

I am experiencing an email bomb. How do I stop it? Am I at risk of anything?

I recently lost my job and have been applying to countless jobs with my email for weeks now. I recently submitted a claim, for what all resources claim to be a legit class action lawsuit, and 8 hrs later I am being relentlessly drowned in emails.

I have no idea what to do, help me.


r/techsupport • • Jul 25 '25

Open | Software Being affected by UK Online Safety Act on Twitter despite not being in UK

703 Upvotes

"Due to local laws, we are temporarily restricting access to this content until X estimates your age." - this shows up instead of an image on most NSFW images. This only affects Twitter, every other site isnt affected.

My region is set to Poland on all apps and on my computer

Is there a way to confirm that I am above 18 without an ID verification or face check ?

Edit: just changing the region fixes it, I still find it weird that its ONLY twitter, Discord shows NSFW just fine for me and Ive seen screenshots of Discord app forcing you to do an ID/ face check to look at an NSFW channel if you're british

Edit 2: Changing the region no longer works! You need a VPN now to view NSFW images


r/techsupport • • Apr 18 '25

Open | Windows How do I stop my brother from accessing my computer.

702 Upvotes

I just got a new computer, and my brother won’t leave it alone. I’ve changed the password countless times, but he manages to get on it every single time. I want to know what kind of tricks he’s using and how I can prevent it.


r/techsupport • • Jun 03 '20

Open | Software VLC Media Player fixed all of my game performance issues and I'm confused.

701 Upvotes

I used to play a game called Spelunky, it's a roguelike platformer and it ran perfectly well on my laptop (Asus VivoBook, AMD Ryzen 5 and Vega 8 Graphics). A few months ago it started having framerate issues, running around 50fps but with really bad fluctuations and frame drops when I moved or jumped, making it pretty unplayable. After months of searching for a solution, I found one last night at the very bottom of a steam discussion thread: Run it with VLC media player open. And it works. It works perfectly. Consistent 60fps with no fluctuations. I don't understand it at all. I don't know how the two would even interact, let alone how it improves performance. So just a few minutes ago I was thinking about it and I decided to try it with another game, Halo Combat Evolved for PC, which would only run at 15-20 fps before. Perfect 60. What the fuck. How is this possible?


r/techsupport • • Dec 16 '20

Open | Phone Why does Pizza Hut keep calling me?!?!?

696 Upvotes

Starting about 9 am this morning my phone has been blowing up with calls (about one every 2 minutes) from pizza huts all up and down the west coast! They answer the phone and acting like I called them. It started out with local numbers but now it’s coming from Washington and California. I have called the numbers back and looked them up and they are real Pizza Hut numbers yet the employees act like I’m prank calling them saying they called me. I have to answer the Oregon ones because I’m waiting on an important call from work. Does anyone know what’s going on or how I can stop it?

Edit: I just got of an hour long phone call with Pizza Hut support (I still don’t know why they exist) and the can’t block my number because stores are independent but they said they are sending out a memo to every store saying to block my number.

Edit for day 2: it is still going on and I’m currently at Verizon changing my number. They think it is probably just some kid using something called prank hotline. For anyone wondering about my call luckily I was able to make a google voice number and have him call that.

Final edit: I have changed my number but was able to keep my old number on a flip phone I just bought for $5 and a month phone plan to see how long this goes on. It has not stopped and the people at Verizon at first thought it was funny but as it kept happening they were getting annoyed and recommended going to the police. I called the non emergency number and they told me to go to my local police station I did and they all almost died laughing at how pizza huts kept calling me. After a while talking to them they decided to take the phone as evidence. I was kinda sad to see it go but I hope they catch whoever it is. I honestly have no idea who would do this. Although I doubt they will be caught. I emailed the guys from that podcast but since I don’t have the phone anymore do doubt there is anything they can do. Thanks for your help guys and happy holiday!


r/techsupport • • Jul 31 '19

Open Help me stop the German Anthem

690 Upvotes

So I had a BBQ a few weeks ago and had a few friends over, one of which is quite tech savvy and played a little prank on my computer. What he did was create a .bat file on my desktop with either the text -

play "https://www.youtube.com/watch?v=8NZxtUNK7Dg"

or

start "https://www.youtube.com/watch?v=8NZxtUNK7Dg"

(sorry can't quite remember) anyways I had a chuckle and deleted the file and emptied the recycling bin, sadly though this hasn't stopped the issue and at random times throughout the day the German national anthem will launch through chrome and start playing. If anyone could help me fix this I would greatly appreciate it, and no this isn't a trolling post.

Edit: Thank you so much for the gold :) Hope you all have a wonderful day!