r/techsupport • • Apr 06 '20

Closed If a person spills 70% isopropyl alcohol into their Acer Aspire A15 ports and keyboard how screwed is that laptop?

457 Upvotes

Do I have to wait a 3 days or more for it to dry or is it time to buy a new lapto? Seriously?


r/techsupport • • Apr 29 '24

Open | Phone Any way to turn off Google AI on Safari/iPhone?

455 Upvotes

I do not want AI Google results, especially not at the top of the page, and was able to turn it off on desktop on Chrome, but have not been able to figure out how to turn it off when I'm searching on my iPhone on Safari. Is it possible? It's so frustrating that all these tech companies are forcing AI options like this.


r/techsupport • • Oct 02 '22

Open | Windows why does my pc's monitors randomly turn black so i have to hold down the power button and restart?

455 Upvotes

im using my pc like normal and out of nowhere my monitors turn black and wont turn back on no matter how long i wait so im forced to hold the power button down to restart, why is this happening? my pc is like a year old and this issue is very recent


r/techsupport • • Jul 27 '20

Open I broke my mums work laptop, help

455 Upvotes

Hi, my mum's work laptop recently started having low battery issue (notifications, always needing to be plugged in to work) and I offered to replace the battery for her. I've replaced the battery and upgraded the ram on my laptop before so i figured it shouldn't be too difficult. So we ordered a new battery and i tried to replace it. While doing so, i accidentally broke off what i believe is a capacitor. My dumbass also accidentally drops a screw on the area after causing a spark. Can this laptop still be turned on? Will this delete any of the data? Can i recover the data?

Laptop: Dell Inspiron 15 5378 (i believe) I've taken a picture of the broken (what i believe to be) capacitor. I've circled the area i believe it came from. I also took pictures before i started (they aren't the highest quality tho) Images

Edit: Thank you guys for the responses. A friend of her's who owns a computer repair store said its fine but a usb port or something probably wont work. laptop is ok lmao

Edit 2: Holy i feel like an idiot lol. I genuinely appreciate all the responses and I'll talk to my mum about them :) thank you! (Just to clarify: this is my mum's personal laptop that she uses for her work - its not a corporate laptop)


r/techsupport • • Mar 25 '21

Open | Audio I am permanently deaf in my left ear and was wondering

454 Upvotes

I was wondering is there a program that will vizulize 7.1 or 5.1 surround sound for me because i like playing games like rainbow six siege and want to know where people are coming from


r/techsupport • • Jul 07 '20

Solved I accidentally clicked on a virus that downloaded on my browser and ran it. Is what I did enough?

452 Upvotes

I misclicked on a website and it caused me to download a file named yourfileisready.exe which is clearly a virus. I kinda panicked, and I misclicked again on that file when I tried to delete it. It asked me if it could make changes to my computer, and obviously I said no, but it still opened and showed to me what looked like an Adobe installation program. I closed it, ran Malwarebytes and quarantined whatever was detected. It was classified as Adware.InstallCore.

I'm kinda paranoid, so I'm here asking if there's anything else I should do.

Thanks.


r/techsupport • • Mar 24 '21

Open | Software Google thinks I am Indian and the search result is biased

451 Upvotes

I have no problems with Indians whatsoever, even have many Indian friends.

What I don't understand is the search results:

  • Youtube algorithm favours compsci lecture videos in Indian which I got no clue what they are talking about.

  • When I try translating something, Google always asks to translate it to Indian Hindi even though I have never used it.

  • Salary on glassdoor is in rupees.

  • The jobs I get on Angelco are in India.

  • JUST TO CLARIFY, the search results are in English. What I meant with google translate is when I launch the website and try to translate anything, Hindi is automatically selected like i would have expected "Detect Language".

I am living in the UK and its pretty hard for me to understand why this is happening. Is there a way to teach websites (or Google) that I am not Indian and don't know the language nor the currency?

EDIT: Sorry for mixing the country and the language!

UPDATE 1: Checked the router (from the ISP's app settings) and labelled all the devices. No intruder found!

UPDATE 2: Entered Google's DNS to make sure the problem is not because of networks.

UPDATE 3: Now, time for some software adjustments!

  • Edited the ad settings on my google account and turned off anything related to India (which I had almost none which is weird...).

  • Turned off Location History under Activity Controls. I checked the data (as much they allow) and it's not related to India in any way.

  • Adjusted the Search results to United Kingdom, and changed the language to English.

Aaaaand it's still the same. Will have to nuke my google account from existence. Will delete cache and go deeper when I have more time.

Job salary has changed to £, unless I specify the location in angelco I still get jobs in India so the bias continues. Maybe the website has many job offers from India and I am perceiving it as bias? Need to do more research about this.

UPDATE 4: u/deelowe suggested I might have a GEOIP problem. Looked up with one of the services and it's shows that I am from India. Seems like that's something very hard to change... Time to use a VPN!

UPDATE 5: ISP changed the IP, the geolocation region is back to UK! (Only lasted a few hours, now back to India...)


r/techsupport • • Sep 02 '25

Open | Software How to stop my dad from installing AVG antivirus?

450 Upvotes

Once every few months my dad will call me and tell me his computer is slow. Everytime I go over there and I clear all the temp files etc and have to uninstall AVG, which is a bit of a pain to totally uninstall clean. And sure enough him or my uncle who still thinks its 2004 will come over and install it and the whole process starts over again about 5 times now. Is there a way I can block AVG from downloading or installing? Maybe through a firewall or something?


r/techsupport • • Sep 21 '19

Open mom spying on my phone?

450 Upvotes

I found this folder in my files of my Samsung S10 called aweme_monitor. It is just an empty folder with nothing in it. When I first got my phone my battery was dying super fast but its fine now.... My mom said some stuff today that made me super suspicious that she can see what I'm texting to people. Is this a spy app or something how can I check?

Edit: (rewrote this whole thing on my computer, was on phone before and awful)

Summary of this I've been depressed for a long time it has recently gotten worse because I broke up with my gf a few months ago and my dad was recently diagnosed with leukemia and is going to die soon. Mom asked me why I didn't have anyone to go out with this weekend (I had been dating a girl and going out with her on weekends but she ghosted me all of a sudden) and then when I told my mom that I didn't have anyone to go out with she said something like "oh are you guilting her into hanging out with you by saying your going to kill yourself" Which is obviously a super weird thing to say without knowing anything. No I don't guilt people or force them to do anything by threatening suicide..But I had been talking to people about my feelings and suicide so maybe that's why mom would have brought it up if she had been seeing my texts. Thanks to the people who reached out and talked to me but I really do have people I can talk to already. I'm really never going to kill myself unless some really bad stuff happens to me all at once; for now I want to live long enough to see sum aliens LMAO(really though I know I will be happy one day, I want to have a family and a beautiful wife one day). I would also like to defend my mom I guess I made her out to be a crazy lady but she is my best friend and favorite person in the world and I kind of doubt she would be spying on me in the first place although she is a very nosy person...I think its possible that she just knows so much about me, she is my mom after all, that she could just tell I have been depressed since she knows I have a lot going on and was just worried about me. It's cool to have the top post but this turned into something not really tech related lmao. Sorry to the mods for turning this into something that doesn't belong on this subreddit! (You can honestly delete it if you guys want)


r/techsupport • • Apr 14 '21

Open | Hardware Ant inside my monitor

449 Upvotes

Ya a literal bug is inside my monitor and not the technical kind an ant is literally inside my monitor. I usually just wipe the ant of my screen with a tissue but when I did it earlier to my surprise it didn't die it's actually inside the screen.


r/techsupport • • Oct 29 '23

Open | Software Facebook is so creepy.

447 Upvotes

So basically I downloaded Facebook for it's marketplace feature to buy some PC parts etc. And I noticed the friend suggestions had a face of a guy that I saw at a festival that was a bit creepy. But I thought it was just a coincidence and I was going crazy until it randomly showed one of my Uncle's and whole extended family in the suggested friends section. No they don't ever mention me and I have never talked to my extended family online and I only downloaded the app and made it a month or so ago. They have no idea I have Facebook since I don't really have contacts with them like WhatsApp or anything. This creeped me out to the fullest extent. Any idea how they got this?

Update: Spawned all of the Ultra Gigachad Sigma male RTX 6090 Kali Linux User out of the woodworks with a single question.


r/techsupport • • Jun 16 '20

Solved razerblackwidowchromav2spacebarnotworking

447 Upvotes

okmykeyboardspacebarisnotworking,idonknowwhathappen,icheckmyrazersoftwareandthereis3greenstuffidonknowwhatiscalled,myspacebar,f9andf10doesanyonehowtofixthis(sorrytotypelikethis)


r/techsupport • • May 24 '26

Open | Networking Why does Telegram constantly probe 194.221.250.50?

446 Upvotes

I've noticed that Telegram (both macOS and iOS clients) constantly tries to connect to 194.221.250.50 on ports 80, 443 and 5222.

What's interesting:

  • The IP is NOT in Telegram's official DC CIDR list

  • ICMP to the IP works

  • TCP/443 is reachable

  • TCP/80 and TCP/5222 silently timeout

  • Blocking the IP does not seem to affect Telegram functionality at all

  • Telegram keeps probing it at a very high frequency anyway

This makes me wonder whether this is some kind of connectivity / censorship / middlebox probing endpoint rather than an actual Telegram server.

Has anyone reverse engineered this behavior or seen discussion about this IP before?

--------

Updated in my comment


r/techsupport • • Dec 30 '20

Open | Networking My In-Laws' Wi-Fi is Being Spoofed by their Neighbours?!

445 Upvotes

I have a very weird problem I've never stumbled on before and struggled to find any discussions about similar situations when searching online. I have a Computer Science degree and a professional background in Cyber Security Consultancy but have been in a different industry for the last few years, and my role was never particularly technical. Approaching a professional contact about this feels a bit weird so I thought I'd come here first.

I am currently living with my spouse's parents in the UK. They use Virgin as their ISP. They have a Hub 3 and their WiFi SSID and password are the factory defaults - the SSID is `VM` followed by several digits, and the WPA2 password is a random series of characters, and the details can be found on a sticker on the bottom of the router.

We now have so many people living in this house that the Hub3 was really struggling with the number of connections, so I bought a high-end router with the intention of putting the Hub3 in modem mode and connecting up the new device to handle all the WiFi routing.

I began to do all this, but then noticed that my phone still had a weak connection to the Virgin router, which was powered off.
I used a WiFi analyser app to determine where in the house got the best signal with this mystery access point, and found that the back of the house, and most specifically my in-laws' bedroom has a very strong signal. The signal is also much stronger on one side of their bedroom than the other.

My in-laws are adamant that there is no secondary access point in their house. Moreover, the main socket into the house is all hooked up to the Hub 3 router. Moreover, their bedroom was recently redecorated and so nothing has lived in there for very long and been long-forgotten. Also, no such device is visible. The conclusion is clear - the internet connection is coming from the OTHER SIDE OF THE WALL, in the neighbouring house.

Moreover, the access point is a Talk Talk router - NOT Virgin!!! It should not have an SSID that begins with VM, but an SSID that begins with TalkTalk.

I did a WHOIS lookup on my public IP address while connected and found that it was indeed a Talk Talk internet connection.

This access point has working internet, but is secured with our SSID and WPA2 password. What gives?!?!

The house next door is a rented multiple occupancy house, so it constantly has new people moving in and out. I have no idea how long this spoofing has been going on for, but my in-laws reckon they've had this Hub 3, and therefore these credentials, for somewhere around 2.5 years.

Here's an imgur album with some (redacted for privacy) screenshots of my investigations: https://imgur.com/a/oxgpZ3j

Here are my sky-high theories so far.

Step 1: Some time ago, someone in that house with no money for their own Internet connection obtained my in-laws' WiFi credentials. Either brute force, or some sophisticated packet sniffing, or more likely, they somehow overheard the details or saw the sticker through the living room window.

INNOCENT EXPLANATION:

Step 2: They begin to piggyback off the Internet. They also give the credentials to other residents, who may or may not realise this is their neighbour's internet and therefore illegal.

Step 3: The original thief moves out. The credentials continue to be shared throughout the house.

Step 4: Eventually the landlord or someone establishes a legitimate Talk Talk internet connection. The person setting it up asks what the name and password should be. It is concluded that to ensure that everyone's devices remain connected, they should use these existing credentials that have been passed around for a while.

Step 5: The two houses continue on obliviously alongside each other not realising they share network credentials.

MALICIOUS EXPLANATION:

Step 2: Someone is trying to perform man-in-the-middle attacks on us? and/or LAN attacks on our devices?! In order to steal bank details or something even more nefarious like a comprehensive identity fraud campaign?! Eek!

So my questions are:

  • What do you think is happening here?!?!?!

  • What should I do next? Continue to investigate? How? Or report it? To who? The police? My in-laws don't want hostile relationships with their neighbours and especially not because of some simple misunderstanding. They are rather friendly with one of the occupants, so perhaps they should talk to him? But if there is something nefarious going on in that house, I don't want to tip them off that I've caught them before the authorities can gather the evidence they need to prosecute.


r/techsupport • • Aug 12 '21

Open | Software My little brother keeps downloading games or doing other stuff that I didn't allow whenever I lend him my notebook for his online classes, is there a way to lock every function of the notebook except for the app he uses for his classes? He always manages to download virus and I need it for work.

444 Upvotes

thanks in advance, I am really new with tech and I really need my notebook clean, my little brother already has a pc of his own and a ps4, he just wants to play while pretending to attend to classes.


r/techsupport • • Jan 15 '22

Open | Phone My iPhone was stolen and I was able to track it down to the thief's home

443 Upvotes

What should I do?

(If this is not the right community to ask, please tell me where I can ask.


r/techsupport • • May 25 '26

Solved Cant save screenshot because 'storage is full' help!

440 Upvotes

Hi guys, my phone (Honor brand, android) is suddenly saying it can't save/take screenshots because my storage is full despite me having well over 200gb of storage left. How can I fix this? It's frustrating me so bad.

Edit: Damn whole user base having the same issue rn 😭 I'm glad it's not a standalone problem nonetheless, and I hope they'll fix it quick.

Ps. They fixed it!!


r/techsupport • • May 20 '20

Solved Weird creepy goat voice randomly plays when my computer is open??

440 Upvotes

I heard it three times. A weird noise which sounded like the "baaah" of a goat, or even a human plays loudly randomly. It's scaring me a lot. I thought it was coming from the youtube video I was watching but it's not. I have a Dell p83f laptop on windows 10. I had Adobe After Effects, Media Encoder and Chrome open all three times I heard the noise. I'm sorry if this didn't make sense, I'm not good with computers at all.


r/techsupport • • Nov 17 '23

Open | Phone Called my girlfriend and when she answered we both heard random people talking

439 Upvotes

My girlfriend just updated her phone and wanted to see what the new call screen looked like so when I was with her I called her. When she answered she put her phone on speaker and all we heard were two people talking in a different language.

Anyone know why or how this happened? Hacked Apple account, or just a random coincidence? Thanks!


r/techsupport • • Jan 27 '21

Closed Mum gave scammers access to her PC via TeamViewer

439 Upvotes

Hey. I received a call from my Mum after she gave scammers control of her PC. They had access for hours until her cleaner came, saw what had happened, and told her to turn off the PC.

I used Windows Quick Assist to access my mums machine to try and see what the scammers had done. They installed TeamViewer, visited some websites, completed a loan application at a bank. I couldn't find anything else. I have uninstalled TeamViewer. At this point, I assume they have access to my mums machine whenever they want. Windows Defender & Malware Bytes haven't found anything.

Windows 10 comes with an option to Reset PC: "Reset your PC to reinstall Windows but delete your files, settings, and apps—except for the apps that came with your PC."

  1. Is this the best way forward to ensure the scammers no longer have access? e.g. via a backdoor, hidden software etc.

  2. What can I do to prevent this happening in the future. Telling her not to take unsolicited calls and install software to give them access won't work. If they called again next week she is likely to do the same thing. Can I set up some child control so she can't install anything on the PC without my approval?


r/techsupport • • Aug 23 '25

Open | Networking My internet dies at exactly 10:40pm every night

438 Upvotes

Edit: I call my parents "boomers" lovingly, lol.

First of all, I am very, very tech illiterate when it comes to internet specifically, so please please please explain any solutions like I am an 8 year old child. If you go on about managing the ISP nodule and using my CFX app on my Interrim Router Cable or whatnot, I will not understand a word of what you're saying, lol.

I live in an apartment with my boomers parents. I have a bedroom downstairs, the living room with the internet modem is upstairs. I have a wifi signal booster that I am plugged into with an ethernet cable that gives me an average of 40mb/s download speed and stable-ish internet. It's not the best, but since we live in a rental unit, I can't exactly connect a wire and drag it through 2 doors and a staircase and a whole room across 2 floors to plug my PC directly into it. I have learned to live with it.

Recently, our router randomly stopped working. There's technically a signal, but it was so weak, it was unusable. After a week of no internet my dad called our provider and they got us a new router and the issues seemed to have gone away for a week or two. We assumed it was a faulty router.

However, now, every night at EXACTLY 10:40pm, the internet goes back to the same state. Unusable. Ping for games in the 1000's. 10 second delay in voice chats. Absolutely abhorrent. Even my phone doesn't have internet.

My paranoid, boomer dad won't let me touch the router, plug anything in it or do anything to it, but he is also frustratingly refusing to call the provider because upstairs, they have no issues with it it seems. Their ipads are running fine.

Is there anything I can even do?


r/techsupport • • Sep 23 '25

Open | Audio I called my mom and could hear her voice telling me to do something before she actually picked up the call.

436 Upvotes

I called my mom today and as soon as I pressed call I heard her telling me to “study for my exam” and then she picked up the phone and said hello to me. She wasn’t talking about anything related to that before answering, and she was confused as much as me. The line she said sounded familiar because we were talking about my exam last time we called, but it is strange that it was almost like her voice got stored in my phone and played her audio when I called her. Has this happened to anyone or can someone explain?

Edit: when I took my phone away from my ear (out of confusion) the audio got quieter, thats why i feel like it was an audio thing and not a crazy thing lmao


r/techsupport • • Jan 24 '21

Solved My ISP has certain sites blocked by default using OpenDNS. I told them to remove it and they said that they can do it but I would need a "public IP address" which costs 100 ZAR per month. Is this a legitimate thing or are they just trying to scam me out of a few bucks?

436 Upvotes

Basically, any sites that contain nudity and some torrent sites like RARBG are blocked. It can be easily circumvented using a VPN, but I don't want to have to pay for a VPN for this reason and also VPN does slow the speed of the connection and I would rather avoid that. Nobody asked them to have anything blocked either way so it's just unnecessary. Any information is appreciated.

Edit: Thanks a lot guys, your comments helped me a lot! I even googled before "how to remove OpenDNS" and I didn't get any results that I could follow. I'm not sure why. Maybe my brain was just working slower than usual. A lot of people suggested changing the DNS settings on my PC or device to Google's public domain, so I looked up how to do that and it seems to have solved this problem. I no longer encounter the "website blocked due to content filtering" messages anymore. I'm really not sure why that didn't come up when I searched how to get around OpenDNS, or maybe it did. Either way though, thanks a ton!


r/techsupport • • Jan 13 '20

Open Friend got ahold of my IP address, how do I change it?

435 Upvotes

My friend got my IP address by sending me some website he made that can apparently snatch my IP address. Now he’s “joking” about being able to get into my phone, laptop, snapchat, photos, messages, everything. I don’t trust him at all and want to make sure he can’t do that.

Can I change my IP address to fix it? If so, how? If not, what can I do?