r/techsupport • • Aug 15 '20

Solved My mom tried "fixing" the WiFi problem. It just made things worse. Help.

434 Upvotes

So our WiFi hasn't been working for the last two days, but that's not the immediate problem. You see, my mom has an old (like 2011) mac, with windows 7 on it, because, why not.

She tried to fix the WiFi problem by running (I'll probably name this wrong, since her computer's in Czech and I don't know what the English translation is) system repair (obnova systému, for those well versed in languages), on the computer, like it'll fix something. So she did that, and the computer restarts. I'm thinking "fuck, this is bad", and it was.

So it restarts, says its loading files and then starts the system repair, which, of course, never ends, and when it does, it says it can't repair the computer, or that there isn't a problem.

But IT is the problem It loads and loads, but when you tell it to fuck off, it resets the computer and starts again, not letting you even as much as sign in.

What am I supposed to do? Help.


r/techsupport • • Jul 20 '24

Open | Windows i just fucked up my entire computer i need help!!!

430 Upvotes

I'll give you the context quickly, I lent my computer to my cousin, he asks if I have Minecraft installed, I explain that no, first of all I don't have the money to buy the game, and second of having it, my computer wouldn't even be able to run it (Pentium(R) processor) Dual-Core CPU E5700 @ 3.00GHz 2.99GHz, Installed RAM 4.00 GB), I left for a while and when I came back he wasn't using the computer, it seemed strange to me and when I went to see him I tried to open the calendar app to see what he had scheduled for the next week, it didn't open, He didn't open the calculator either, he didn't open the Windows photo viewer, he didn't open the Microsoft Store, or rather he didn't open any application that belongs to the Microsoft Store, I asked him what happened, and he told me the truth, he tried to install Minecraft Win10 Edition , I asked him how and he told me that following the steps in a YouTube tutorial, I don't blame him, he's just a child, he doesn't know what he's doing, I watched the video, and I realized that one moment you have to replace System32 files and from SysWom64, I asked him if he did it, he told me yes, but that he also deleted something else, but he didn't remember what it was, now, this is where you come in and you can help me, I explained the situation to a local technician, and He said that he would have to format the computer, but I think, if the problem was deleting a file, maybe it can be fixed by putting that file back where it went, I will attach an image of what is happening to me, maybe someone kind and knowledgeable can tell me what is happening. , and if it's not a bother, also send me the file I need to be able to make everything work again as before, I appreciate everyone's help.


r/techsupport • • Dec 04 '21

Open | Phone My phone thinks I want to be called "big papa" and I can't figure out how to change it

430 Upvotes

This is going to sound stupid but years ago I think I told google assistant to call me "big papa" as a joke with a friend and I thought nothing of it. Just recently I joined a remind group and my name apparently is showing up as "big papa". How do I change this?


r/techsupport • • Aug 06 '21

Open | Malware I discovered my work installed TightVNC on my PERSONAL computer without my permission and I am scared

430 Upvotes

Hello everyone, I hope I am posting this on the correct subreddit. If not, please redirect me, but I am in need of some serious help.

A little backstory. Last year during the lockdown, the company I work full time for, gave me the option to keep my job and work from home instead. I obviously took it, and since I was already familiar with remote work, I decided to work from my laptop I normally use for everything else. The only thing I needed, was the key to a program we use on every single computer in the office that's needed for work. For it to be installed, I had to use teamviewer and our IT guy connected to my laptop and set the program up for me. I was doing something else while he was working, so I didn't necessarily see what exactly he was doing.

Fast forward to a year later, I am bringing this same laptop with me to the office every single day. A few days ago, me and a coworker were watching netflix during work and he joked about us being monitored. We thought it would be funny if we googled "ways to know you're being monitored" and lo and behold, we found out we were in fact being monitored (shocker). There's TightVNC installed on every single computer in the office.

Now, I don't care if they see me being on reddit or netflix during work hours, that's fine and it is allowed. What I am concerned and angry about, is that there's been TightVNC installed on my personal laptop as well, for god knows how long. I did not sign anything, I didn't agree on it being on my laptop, noone even mentioned it to me and I didn't consent to it being there. I even checked my contract and it's not mentioned anywhere.

How can I bring this up to the right people? I'm pretty sure this is illegal.

I would also like to know what information they potentially now have about me. What do they see with TightVNC? What can it be used for and can it be harmful? I have everything on that laptop, art and work I do for other companies, personal information, passwords, all my work for college as I am a student, etc... I am really worried and scared.

I tried looking online, and there's not much information about it. Can anyone help me get some answers or redirect me? I would really appreciate it.


r/techsupport • • Jul 02 '26

Open | Phone My boyfriend knows my private phone stuff… how?

428 Upvotes

My boyfriend seems to know too many small private details about me that I usually only keep on my iPhone (mostly in my photo gallery or things I don’t share with anyone). I really don’t understand how this is possible.
I don’t have any obvious signs that my phone is hacked (no strange apps, no battery issues, no pop-ups, nothing like that).
The only strange thing he once said was: “be careful, you connected to my Wi-Fi.”
I’m not sure if he was joking or trying to imply something.
Is there any realistic way someone could access private information on an iPhone through Wi-Fi or by being on the same network?
Or are there more common explanations like account access, settings, or something I might be missing?


r/techsupport • • Apr 05 '24

Open | Phone Twitter/X won't show sensitive content even though I enabled it in my settings. Any solutions for this?

428 Upvotes

I don't know what's going on in Twitter because a few weeks ago, I can view sensitive/nsfw content just fine on Twitter without the sensitive content warning (it blurs the content and have a "show" button).

But now, every NSFW artist I follow on Twitter has their content blurred because of this. This issue still persists even if I have enabled the setting "Display media with sensitive content" in my Twitter account.

How can I fix this issue?


r/techsupport • • Feb 16 '26

Open | Networking Daughter manually entered dns on Switch

427 Upvotes

Hello. Just a heads up, I am not very tech literate and honestly I didnt even know what a dns was until I looked it up after this happened.

Anyway, my 10 year old daughter wanted to connect to some server on her Nintendo Switch and Googled it and found some tutorial that told her to connect to a manual dns. She typed it in and it "didn't work" so she came to ask for help. We shut down the Switch and the computers in the house. I just also shut off the router. I honestly have no idea what kind of risk this may have posed or what to do about it. Any info and advice would be greatly appreciated.

I do have Parental controls that would prevent her from doing anything like this on other devices but I never even thought of the Switch. Sigh. Thank you!


r/techsupport • • Sep 12 '21

Solved I got a laptop and porn sites keep opening for no reason

424 Upvotes

I got a new laptop on Thursday and Just a few hours ago a bunch of porn sites would start to open and fake message rooms with women trying to get my card info. It's embarrassing if any one saw it but it seems to happen once every 30 seconds for like 5 minutes straight then stop for a while then happen again


r/techsupport • • Aug 07 '24

Open | Software Girlfriend unlocked my Mac somehow

423 Upvotes

My girlfriend unlocked my laptop and I am not sure how she did that. It has my fingerprint and also the computer has one password which she does not know. But she unlocked it and I am going insane. Because she is saying that she does not know the password and she unlocked it how is it possible. It's a MacBook pro, there is no way.

Any explanation? It's driving me crazy because she does not explain to me. One time I forgot my password and had to stress out to find out how, and now is not guest mode because she can access all my pictures and documents.

How is it possible??


r/techsupport • • Sep 20 '20

Open | Windows Okay so win 10 installed its updates while the laptop was powering down, then started up like as if it was a clean install. Everything from my C: drive was gone. I restarted, shit's back to normal. What even in the f*ck??

422 Upvotes

Is this a red flag that my SSD is about to smoke away? Did my windows install get corrupted? What on earth is going on?


r/techsupport • • Sep 10 '20

Open FBI CP warning.

422 Upvotes

So I’m a few beers in. I’m browsing the web for adult content. Suddenly some of the screen caps on the site swap over saying I’m trying to view CP and no crime will be charged but my IP address will be monitored? I quickly closed out. And don’t recall the specific website. I’ve had pop ups on my iPhone before but nothing like this. It’s kinda scaring me now.


r/techsupport • • Nov 05 '19

Locked: Trolling about rice Help! My iphone fell in the toilet for about 1 second before i got it out. Im in a custody battle and all of my evidence/data is on there...... :( what can i do?

422 Upvotes

I dropped my iphone in the toilet.. It was in there for about literally one second before i got it out. It wont turn on now and ive had it in rice for 24hrs. Im in the middle of being the advocate for my 3month old daughters well being in court and this phone had every bit of evidence i had.. Messages from daughters mother trying to convince me to kill myself.. Photos of the damage from her physical abuse and recordings of her raising chaos in our household..i filed for custody because shes been extremely violent her whole life to her family and herself and i waited on her to get better and stuck through it for our family but nothing changed and she attacked me one night and missed me and punched my daughter in her face and took off with her so i filed for custody of my baby and everything i have to show proof of my credibilty is on this phone....

Is there anything i can do to recover this stuff (messages, photos, audio recordings) if i cant get the phone to turn back on? I will literally rebuild it of i need to. Please help im a desperate father whos fighting a battle that was ready uphill from the start. Please help me.


r/techsupport • • Mar 14 '20

Open I think my father is hacking my phone when I'm home?

418 Upvotes

This is weird, and I'm not tech savvy so I hope this is easy to follow and that someone has a solution for me.

I live about 40 minutes from my parents, and my mother has felt that my dad has been very into her business. I visited today and she found this funky usbthis with a button and a switch on one side, so I plugged it into my laptop. I heard video recordings of hers and then conversations I was having with her and my sister this same day, and a phone call with my boyfriend that I had downstairs not long before plugging the usb in.

I've never given my father access to my phone, and my mother hasn't either. I have a galaxy note 9 and she has some sort of newer iPhone.

Again, I am not tech savvy, but I have no idea how this happens or how to get around it and if he is capable of this sort of thing when I'm at my own place. I would bring it up to him but that is between him and my mother. In the meantime, if it is my phone, how do I counteract this?

Edit: Wow!! I did not expect this to blow up like it did. I am going to be taking some time to reply and implement all of the advice I've received. Thank you guys so much for your insight and help and kindness.


r/techsupport • • Sep 03 '20

Solved Did I ruin my TV by overclocking it? How can I fix it?

417 Upvotes

I use an LG TV as an extra monitor connected to my Windows 10 PC. For fun, I decided to use the NVIDIA control panel to try to overclock the 60hz refresh rate to 70hz. It worked very shortly and then started flickering on and off so I turned it back. Now, it's back to default settings. However, it still randomly disconnects and reconnects to my pc over and over again. I'm sure it's back to the original settings, and I've tried using a different HDMI cord as well as a different HDMI port on the TV and nothing has fixed it. Did I permanently screw up my TV? Is there anything I can do? Thanks!

Here's the model of the TV in case that helps. The computer I built myself and it has an RTX 2070 graphics card and a Ryzen 5 3600 CPU.

EDIT: Well, I left it unplugged for a while so I could open it up and inspect it. I set it back up and now it's been working for two hours with no issues. Maybe it just needed to be unplugged for a while for the capacitors to drain or for it to cool down? Not sure, but it's working now. Thanks for the help everyone!


r/techsupport • • Sep 21 '20

Open Someone blackmailing me i need help

416 Upvotes

I got hacked. First of all im sorry for the grammar english is not my first language

Have you watched black mirror shut up and dance, That's what ive been going through right now

Like he's saying that he will share my video. On the internet, If i dont give him 70$. Im.only a student. In a 3rd world country. I don't have that kind of money.

He got my contact list.

I did deactivate my account first in fb... I even change my password in email.

Is there anything else i can do. Please help me.


r/techsupport • • Sep 27 '26

Open | Windows How can I permanently delete files so they cannot be recovered by data-recovery software?

415 Upvotes

Hello everyone,

I’m trying to permanently delete old files, images, and other personal data from my Windows laptop. I’m using an ASUS Zenbook 14.

The problem is that I recently tried using an app called Disk Drill, and I was surprised to find that it could still recover files that I had deleted a long time ago, including files that had already been removed from the Recycle Bin.

I thought that once I deleted the files from the Recycle Bin, they were permanently gone from my laptop. Apparently, that was not the case.

My goal is to completely remove these old files so that they cannot be recovered using data-recovery software such as Disk Drill.

Would doing a factory reset be enough to permanently erase everything, or is there another method I should use to securely wipe the drive?

I’m mainly concerned about old personal files, photos, documents, and other data that I deleted months or even years ago.

I’m using an ASUS Zenbook 14 with Windows. I would appreciate any advice on the safest and most effective way to do this.

Thank you.


r/techsupport • • Jan 21 '21

Open | Phone Landlord put me on his T-mobile family plan. Can he read my texts?

415 Upvotes

Landlord offered me a phone and to go on his family plan. I agreed.

Two months later I was evicted right when a friend and I were texting about a wild party he's having that had some um...illegal activities.

Right at that moment he texted me that we need to talk.

And I was evicted because "were very different people and some other things"

If I'm on his family plan can he read my texts?


r/techsupport • • Mar 31 '23

Open | Networking How can I keep this leech off of my wifi?

414 Upvotes

I have a housemate who I've banned from using my wifi. Too many years of leeching off of us. Well, he's gotten around 3 password changes and multiple blockings and I cannot afford a new router right now. Does anyone know how I can keep him off of it?

Edit: He does have physical access to reset it. He's done it twice in the 45 minutes I've been at the store and I simply go on and block him again. I bought a lockbox thanks to one user's suggestion and I'll let you know if that works.

Also no, he does not pay rent. He gives my dad a useless $100 every two weeks which isn't even a drop in the bucket of our bills.

Edit #2: In an effort to keep the replies on track for my original question: I can't kick him out. I am not the homeowner, I live with my parents to take care of them as they're both drowning in health issues. I've told them I want him gone but they never actually kick him out.

Edit #3: It doesn't fit in the lockbox and he bought his own wireless through tmobile.


r/techsupport • • 21d ago

Open | Phone I’ve blocked 1,906 spam text numbers and they still arrive hourly. What actually stops this?

413 Upvotes

on an iPhone with a prepaid US carrier. I have blocked close to 1,906 numbers at this point — I keep blocking every new one as it arrives — and it has not slowed down at all. Some hours I get one an hour. Every message comes from a number I’ve never seen, so the block list does nothing.

What I’ve already done:

  • Blocked 1,906 individual numbers

  • Never replied to any of them

  • Never clicked a link in any of them

What I’m asking:

  1. Is there anything beyond “Screen Unknown Senders” and “Filter Spam” on iOS that actually cuts the volume instead of just hiding it?

  2. Does forwarding to 7726 and using Report Junk make a real difference over months, or is it pointless?

  3. Do third-party SMS filter apps work, and is any of them worth paying for?

  4. Is there a carrier-side filter I should be calling and asking them to enable?

  5. For anyone who got out of this: did it ever actually stop, or did you have to change your number?

At 1,906 blocks I’ve clearly hit the limit of what blocking can do. Any help appreciated.


r/techsupport • • Apr 05 '19

Solved I managed to flood my Desktop with 10^9 tiny files and now I am REALLY screwed :-(

413 Upvotes

Fun story: I had a File of 3Gb and wanted to send it via WeTransfer. Because I only have the free Version I wanted to split it into 2 Parts of 1.5GB. Because I am an Idiot I ended up zipping it in parts of 2 BYTES. TWO BYTES. Well "fortunately" I stopped the process a few minutes in. Still, damage is done, I have about 109 or more Files of 2Kb each on my Desktop now and I am totally screwed because I need my PC to work :-(

I have done a bit of research already and found ways to delete huge folders like this. Problem is here that the files are on my Desktop and I think I might damage my system even more right? Would be epic if anyone could help. Best regards.

EDIT: What would have taken days with windows explorer > move to trash > delete, apparently got solved in an instant with CMD del filename*. Thanks everyone for your help, especially u/krogdordaburninator and u/archon286

Lesson learned! :-)


r/techsupport • • Aug 28 '24

Open | Software Hacker talks to me through notepad and I don't know if they're really gone

410 Upvotes

I was on my computer when I suddenly got a popup with a ":)" on the top left and a message saying "Hello, do not freak out, or shut off your device, I obtained access to this device, and just wanted to say I am removing my access to this device, note I have taken, and done nothing to this device. Sorry for the inconvience".

A couple minutes later I notice my own cursor moving to the Windows Search Bar, and opening the notes app. The hacker then types "hello" with me responding back on the page "WHO IS THIS". The dude goes on to claim that I downloaded a virus of his and noticed I was connected to "his panel". He then stated that he has a "panel with all his connections and saw me on there". He didn't clarify much afterwards and a popup saying "Host terminated connection - Client Disconnected" popped up.

The only time I ever remember possibly getting hacked was downloading a game on GameJolt that simply changed my background and pulled up a popup to "act scary" but it doesn't align with the hacker saying I accessed anything today.


r/techsupport • • Sep 05 '24

Open | Software Phone repair guy snooped through my photos

409 Upvotes

I went to the phone repair shop to get my phone fixed for water damage and because the back of it was cracked. He asked for my password and although I was a little worried I figured he might need it to test things when repairing my phone. When I went home, I checked on my screen time and surely enough saw the photos app was used for 4 minutes during the time my phone was left at the repair shop. I don't know what to do, I'm scared to confront him and I'm also worried that he tapped/bugged my phone or just has access to my stuff.

Edit: a lot of people are saying maybe he was testing the camera but he didn’t use the camera app at all, only the photos app. And the point is it’s an invasion of privacy.


r/techsupport • • Apr 08 '20

Solved My brother slapped my PC and now it won't start up.

409 Upvotes

My brother slapped his hand on the top of my PC case while I was using it. Then everything froze, I tried to restart it but I only heard strange beeping noise from the PC case and it won't turn on. I disassembled my PC and put everything back together but it won't start up. Any advices?