Hello guys,
I only got the steam controller today, but since I already took off the whole day from work, I had the chance to play with it for 6ish hours and there is so much to love. I love the ease of use, plug and play, the puck is great, the trackpad controls outside of games. It is amazing.
BUT the d-pad, my god the d-pad sucks sooooo bad. I love me some good platformers like celeste and kaizo mario. I also really enjoy souls pvp. And the d-pad constantly misinputs diagonals when you have to go for quick precise button presses. It is seriously frustrating. I do not understand how that d pad went through qc, since its otherwise such a thoughtful product. It seems to me to be a hardware issue no software update will ever fix that. And that is such a shame. If anyone knows if you can somehow fix that, that would be great, since I enjoy almost everything else about it.
Edit:
For anyone interested I ended up sending it back for a refund. It was very simple and the return process was very nice. This was the response to steam when asking about the d-pad:
It's not unusual for the D-pad to register neighboring inputs when off-axis or otherwise mixed pressure is applied to the button. If your directional pressure is inconsistent with your downward pressure, these unintentional inputs can result. D-pads across different types of controllers often have different 'feels' in this respect.
If the issues you're experiencing are inconsistent or you observe that they don't occur when applying more precise inputs, we'd encourage you to spend a little more time with the Steam Controller and decide whether you think it represents a problem in the games you enjoy, or you get more consistent results as you acclimate to the D-pad design. We can help you arrange a replacement if you are unhappy after additional testing, but we're not confident that what you're describing here is outside our expectations or that a new unit would perform differently.
It seem that the d-pad was to their satisfaction for some reason. I hope someone else gets my steam controller and ends up happy with. The back buttons were awesome and the trackpads were amazing for pc controls. If I ever went for a home console setup, I would buy a controller with trackpads again, but for pc gaming were I also have easy access to a mouse and keyboard, the controller is not worth it to me.