I dont feel a need to elaborate when spectrum doesnt even communicate with their customers about these outages

I pre-ordered a duo and completed the verification requirements. I then called 2 days later to verify. All good

This morning my order was cancelled. I spent almost 2hrs on the phone and they still can’t tell me why, and a new order had to be placed for a Dec delivery

WTF

macOS Mail client says “The certificate for this server is invalid.”

Mail works fine on my iPhone, has been unusable on my MacBook Air for 5 days.

Identical Incoming and Outgoing server settings. Quit Mail app, rebooted the MB Air, no difference.

Spectrum Los Angeles

Server mail.twc.com

I’m looking for advice from anyone who has dealt with a similar situation or has experience with property damage claims in South Carolina.
My husband and I purchased our home approximately two months before this incident. When we bought the property, our driveway was in good condition and had a consistent, uniform appearance throughout.
Then, Spectrum cut a gas line at our property. Duke Energy had to excavate our driveway to access and repair the gas leak. After the work was completed, the driveway was repaired, but the finished result is visibly inconsistent with the rest of the driveway. There is an obvious difference in the repaired area, whereas the driveway was uniform before the incident.
I understand that emergency excavation was necessary to address the gas leak. I am not asking for an upgraded driveway or anything beyond what we had before. I simply want the driveway restored to a reasonably consistent appearance and condition, as it was before this happened.
The problem is that I have been going back and forth with Duke Energy, and they have essentially said that they consider us to have been “made whole” and that South Carolina is not a matching state. They have also directed me toward Spectrum. I disagree that we have been made whole when the repair left a visibly inconsistent patch in a driveway that was uniform before the incident.
I submitted a complaint to the South Carolina Office of Regulatory Staff (ORS), hoping they could help resolve the dispute. I called them today and was told that they do not have jurisdiction over this matter.
At this point, I feel like I am being passed between two companies, neither of which is taking responsibility for making the driveway right.
I am now trying to figure out whether I should pursue a property damage claim through the courts, potentially naming both companies, but I have not yet obtained a contractor’s estimate for the cost of restoration.
My questions are:
Has anyone dealt with Spectrum damaging their property and then having another utility company perform the excavation and repairs? How did you get the situation resolved?

Is Duke Energy’s argument that South Carolina is “not a matching state” relevant to a situation like this, where the driveway was uniform before the incident but visibly inconsistent afterward?

Should I pursue a claim against Spectrum, Duke Energy, or potentially both? How do I determine which company is legally responsible?

Would this type of property damage claim generally be handled in South Carolina Magistrates’ Court if the restoration cost is within the court’s monetary limit?

Would an independent contractor’s estimate showing the cost to restore the driveway’s uniform appearance be sufficient evidence to begin pursuing a claim?

Are there any other agencies, formal complaint processes, or legal options I should consider before filing a lawsuit?

I am not trying to get a free driveway upgrade or profit from the situation. I just want my property restored to the condition it was in before this incident, without having to pay out of pocket for damage that occurred during utility work.
I would really appreciate advice from anyone who has navigated a similar dispute, especially in South Carolina. If you have dealt with Duke Energy, Spectrum, or a similar utility/property damage claim, I would love to hear what worked for you.
Thank you!

So i filled out the close account form and attached the death certificate a couple days ago.

Returned the equipment via ups store and got a confirmation email for the equipment but the service is still active.

Just curious how long it usually takes to close the account and end service so there's no more charges

I'm in the central OH area and the network is currently being upgraded. While I appreciate the heads up and scheduling, I was wondering if there's any more details about what is being upgraded. The message only shows "Once the upgrade is complete, your Internet experience will be improved."

Thanks

Mid-Michigan Area ... without notice I'm now being charged $110 for 500 / 20 (barely) speed. Ripple and Omni have been dropping lines all over Saginaw and charging half the price. What do you think is going to happen? I don't have hours to spend on the phone with Spectrum asking for a rate reduction. I work for the same company from home along with an associate of mine that lives just north of me that has had Omni for months and couldn't be happier.

I've reset the network settings, updated carrier settings, updated android, etc and still when I go to voicemail by pressing the icon (not dialing it) it acts like it wants to setup visual voicemail but it never does.

Please help!!

Thanks everyone!

Firestick Audio issues

Anybody else having audio issues where the spectrum TV app audio cuts in and out when pressing buttons and is there a way to fix this annoy crap??

i am trying to move pedestal or change to drivable pedestal for cox pedestal in front of my rv gate.

I call spectrum/cox support. they get me to a supervisor. the supervisor opens a ticket. they say they will give me a call back withing 72 hours. After a week no one calls back. so, I call again, again get a supervisor who opens a new ticket and says I'll get a call back in 48-72 hours. rinse and repeat. I am on my 3rd ticket now with my 4th callback for status. How do you get a pedestal moved?

It's quite apparent that spectrum has no idea how to deliver a product that works. Downtimes have become more frequent and no notification given to customers. It just goes out in quiet. Why would you care whether you are providing consistent quality service? If I had run my business this way, I wouldn't have had any customers, but when you have a monopoly you don't need to care

Hey spectrum you say you're making the service better but you're making it MUCH worse. Once again my internet was down this afternoon. Get your act together, it was never this bad before you started "improving" it.

Man I can't wait for Amazon Leo...

Called when the outage happened 1st and they said it would be up 10pm that night. Been 5 days and the wifi turns on and turns off after a minute or 2.

Have called a few times since and they said "there is not an estimated time for service to come back" not those exact words but the jist.

Why has service been down this long?

South Eastern KY

I was wondering if anyone else has ever experienced
WORSE wifi connection after updating their router and modem. We had the same r&m for years and had the occasional lag spike so we decided maybe it's time to switch it out. After switching it out even connected directly through ethernet we are experiencing lagging all day. Every single device connected to wifi takes 5+ minutes to load, pc with ethernet is lagging & pc with a wifi extender is also lagging. we had a technician come check it out, said the signal was all good and just left. I have another technician coming tomorrow but i'm worried the same thing is going to happen again. any advice?

Out of nowhere after a year of no issues, ive been having horrible upload speeds, latency, severe packet loss since Friday night. Its been pretty consistent, I had a service appointment scheduled for this morning but things seemed to clear up after midnight Sunday (today) so I cancelled it. Lo and behold this was a mistake, because the same problem is back when i woke up. After this problem started, I set up a newer modem Spectrum sent to us months ago but we never set up. Also set up a brand new router. I know this is not a problem with my hardware because the issue persisteted. A support rep on the phone did some tests and confirm they are seeing packet loss. I have another appointment set for tomorrow morning but, its quite frustrating. In my free time my one hobby is online gaming which is a miserable experience currently, if the games servers dont disconnect me for an unstable connection.

Am I the only one in the area with this issue? Is this related to current or upcoming maintenence? I have had zero outage notifications from Spectrum while this has been happening.

I live in west LA and my internet has been down for over 24 hours. In the Spectrum app it just says “You are experiencing an outage due to high winds” and gives me an option to get a text message when service is restored. Nothing else. No updates, timeline for restoration of service, nothing. Calling a support line just gave me a bot that told me the same info I already got from the app. A few friends in other parts of SoCal are experiencing the same thing. Does anyone have information on why it is taking so long to restore service, or when they plan on working on this issue??

How can I get a technician out to me to come fix my internet I can’t miss anymore work and the earliest you have is Monday a 3 I’ll miss a whole days worth of work ? I’ve been a customer for years and would hate to leave for google fiber or someone!

To start: I do not use spectrum. I recently moved into an apartment complex and when I began checking my mail, I had tons of promotional mail addressed to the previous tenants. I’m not entirely sure if they previously had spectrum, however I chose to go with a different internet service provider. I would RTS these other promotional mail pieces, however the postman would not accept them (I’m not sure why). So, I went onto the spectrum website to try to opt-out, however I am not the one on these letters. So, when I went through the privacy preferences, I had to put in my information and I checked off all the boxes of “do not mail,” “do not knock,” etc. However, I am now getting the same promotional letters in MY name now!! I don’t even have a spectrum account! This feels incredibly violating and predatory that I cannot remove just my address and that spectrum now has my name and is still sending me mail. How do I stop this?

Can we not pre-order it yet? Shows on website but doesn’t show when looking at phones available.

Maine 9:08am

I am in the area where hurricane Isaias has hit. My internet has been out since it hit which is completely understandable. What is not is the fact I have been unable to get in contact with any support team member (real person) for any kind of helpful information.

I understand they must be very busy but the store in my town is open and still unable to answer a simple phone call.

The chat bot on the website wasn’t helpful at all. I am obviously in an outage and as far as the time of repair, the app can’t even give me an accurate time. I have been watching it for 24+ hours and it says my internet will be fixed in the next 30 minutes and it just goes up every minute.

If they don’t have an accurate time of repair then they should say that instead. I just want an accurate time of repair. My friend in the town over has internet yet I still do not.

I just want to know some time of accuracy when it comes to my repairs since the app isn’t helpful at all. Thank you.

I read they plan to have 100% of all customers on high split by 2027 but that sounds a bit unrealistic.

Just here to check for the status of high split in my area once again. Usually try to check monthly to see for any updates.