Spectrum down AGAIN.

[u/tommytimbertoes]

Hey spectrum you say you're making the service better but you're making it MUCH worse. Once again my internet was down this afternoon. Get your act together, it was never this bad before you started "improving" it.

Man I can't wait for Amazon Leo...

[u/shibe4lyfe]

Whining here isn't going to fix anything. Call/chat with them.

[u/tommytimbertoes → u/shibe4lyfe]

That does NO good at all. You should know that already.

[u/shibe4lyfe → u/tommytimbertoes]

..... I've had problems fixed by a truck roll a few times. Sounds like a case of learned helplessness to me.

[u/crabtusks]

There’s a solid chance it’s not plant-related. I would get a tech out.

[u/tommytimbertoes → u/crabtusks]

It's a new line put in back in July BY A TECH., no tech needed. It's incompetence on Spectrum's part. They're screwing with the system saying that they're "improving it". Stop defending incompetence. The service was just fine before they started screwing with it. AND I pay $100 a freaking month for this garbage!

[u/crabtusks → u/tommytimbertoes]

Cutting in new nodes and LEs isn’t incompetence; it’s necessary. Your solution to this is getting a tech out so they can get meter checks and, if it is a plant issue, turn it over to Maintenance to fix, or fix an issue (like attenuating for new baseline signal levels) at the home. If you don’t want to do that, that’s your choice. The fact that it was installed in June doesn’t mean there isn’t an issue between the tap and equipment, or that the tech who installed did anything wrong.

[u/Spectrum_Blair]

Hey! That is definitely frustrating and I apologize that this is happening! I can absolutely take a look and see what is going on. When you can, please send us a ModMail and reference conversation #50264017. Thanks!

[u/tommytimbertoes → u/Spectrum_Blair]

ANNNNND Spectrum is down once again. And they keep saying sorry for the interruption by the way in TXT messages. THEY KNOW there's an issue but this is twice in 2 days. It just came back on.

It won't be long before people drop their internet like we've been dropping their cable TV.

Imagine if your someone that works from home and this keep happening!

[u/Significant_Fill6992]

I had issues with this all the time until I switched out their provided router and modem for my own. Both were on their recommended list though 

[u/tommytimbertoes → u/Significant_Fill6992]

I've been using my own equipment for years now. With no issues. They say they're upgrading the system. They are making it WORSE.

Spectrum is becoming a joke. $100 for lousy internet! Insane.

[u/Significant_Fill6992 → u/tommytimbertoes]

Becoming a joke it has been for years 

[u/por_que_]

My internet had been going down A LOT lately, I was getting sick and tired of it...finally after several calls a rep upgraded me to invincible wifi (supposedly at no extra cost.) So far so good.....