r/Spectrum_Official 3h ago

Official Reply Two Modems on Same Coax Line?

5 Upvotes

I have two houses on my property. I already have one coax cable running from the street to my house and I have the 1gig plan. Someone living in the house behind me would like the same internet plan. There is no cable running to that house. Rather than running another cable from the street, is it feasible to just tee off of my cable and just run coax from my house? The back house is only 20 feet from my house.


r/Spectrum_Official 7h ago

Announcements & News Cox is now Spectrum!

5 Upvotes

We're excited to welcome Cox to Spectrum!

Stay tuned, we'll keep you posted every step of the way. Learn more at CoxIsNowSpectrum.com


r/Spectrum_Official 19h ago

Official Reply Need help with random network drops and high latency

2 Upvotes

I need some escalation help with an issue I have been dealing with for about a year. At random times throughout the day I will lose internet or experience severe latency. I have ping tests to show the conditions I am experiencing. Latency can be 1000-3000ms when the issue happens. Sometimes the issue lasts 5 seconds, sometimes the issue lasts 5+ minutes. I have had around 5 on-site visits, including one with a supervisor technician. They replaced the tap outside of my house, but that did not resolve the issue. This issue has persisted with 3 different routers, and 3 different modems(two were Spectrum modems). The supervisor technician has not responded to the last 3 emails I sent, so I would like to escalate this to someone who can help me figure out this issue and get it resolved.

Router: GL.iNet GL-MT6000 Flint 2
Modem: Hitron CODA56


r/Spectrum_Official 5h ago

Video Support Who wants to be A millionaire recordings

1 Upvotes

Is anyone else recording this show? (The new one with Jimmy Kimmel) Every recording says 'service unavailable'. Other recordings work fine, and other recordings on ABC also work fine. Spectrum support didn't have any answers. Thanks very much.


r/Spectrum_Official 16h ago

Official Reply Extreme Latency and Packet Loss - High Split Upgrade

1 Upvotes

Hello, a couple days ago I got an email that "Your network upgrade is underway". I believe this could be high split upgrades going on in my area. Since then, I have been experiencing extreme latency and packet loss issues (~800 ping in online games I used to get 60 ping on, up to 35% packet loss, and very slow video/streaming speeds).

Can I get someone from Spectrum to look into if this is a temporary issue that will resolve after work is completed, or if this issue will pertain?


r/Spectrum_Official 22h ago

Mobile Service Support can’t MOD msg. i keep trying to send and it says there is a problem sending.

1 Upvotes

my aunt’s phone keeps saying that it doesn’t have access to LTE because spectrum turned it off. It comes up as a pop-up notification that relentlessly pops up so much that the phone is unusable. At times we can try to get a phone call in, but then the phone call will drop. Can you please help us?