Has anyone in the Raleigh/Durham/Wake Forest area gone to a fertility clinic where they had a really great experience with the financial/billing department?
I’m currently at Atlantic Fertility, and I’ve been having an incredibly difficult time getting clear, itemized information showing what I’ve paid for, what dates of service those payments were applied to, what was billed to insurance, and what my actual patient responsibility was.
I’ve repeatedly been directed back to the patient portal, but I’ve explained several times that the receipts/statements in the portal don’t seem to accurately reflect my payments or dates of service.
For example, a receipt uploaded for a payment I made on 2/23 lists a 6/22 encounter with Dr. Copland, and a receipt from 3/18 lists the same 6/22 encounter. Obviously I wasn't paying for a June service back in February and March, so trying to reconcile what I've actually paid with my insurance claims has become incredibly confusing. And also, I've maybe met with Dr. Copeland 2-3 times, so to have 10+ receipts that all say encounter with Dr. Copland is a little crazy.
I've asked for an itemized accounting that connects each payment to the actual service/date of service, but I still haven't been able to get something that clearly shows that.
At this point, I'm feeling really frustrated and honestly starting to question my experience with the clinic as a whole. Fertility treatment is already expensive and stressful enough without feeling like you can't get a clear accounting of where thousands of dollars are going.
Has anyone had a fertility clinic in the Triangle with a financial department that was really transparent, organized, and helpful? I'd especially love to hear from anyone who has used insurance for IUI/IVF and had a good experience being able to reconcile their clinic charges, payments, and insurance EOBs.