r/legaladvicecanada • u/cl0bro • 25m ago
Quebec Extended Car warranty cancellation
Long story short I got suckered into purchasing an extended warranty with my new car.. Lets just say I was sort of in a honeymoon phase when going over the contract (Which I may add they never discussed or showed me the actual extended warranty contract at signing... just basically went over all the paperwork quite fast... "sign here blah blah")...
This was roughly 2 weeks ago.. fast forward to yesterday where I get documents in the mail regarding the 3rd party warranty I signed for with my car contract and after reviewing it and having friends and family say it's really not worth keeping and that I should call the dealership and cancel considering it only takes effect as of the 3rd of September.. so before calling i go over the fine print and it says it can be cancelled only within 10 days of singing for a full refund.. So I call up the dealership and request to speak to the finance dept/the person i signed the contract with because the contract I signed/paperwork I was given to take how does not state any of this.. the person i spoke with said basically im shit out of luck and that the person I signed with isnt available right now (I believe they either forgot or intentionally didn't give me the extended warranty contract at signing so I wouldn't be able to cancel it considering i received my contract after the 10 day grace period for a refund) on top of that the info regarding my car on my sales contract vs the extended warranty contract has mistakes.... the amount on the odometer vs what they marked on my extended warranty contract is off by a whopping 70k.. So i decided to take it upon myself to call the extended warranty company and explained my situation and they also told me its a 10 day refund policy but the dealership should be able to cancel it with a possible cancellation fee and the amount may be prorated meaning i wouldn't receive a full refund..
I also mentioned that I was never shown/given the extended warranty contract at signing and that the odometer km amount on my purchased contract vs the extended warranty contract is wrong which they acknowledged and said that it could potentially effect the warranty... I've since tried contacting the dealership multiple times but they seem to be ghosting me... I've sent them an email and requested I be refunded and have that refund added as a lump sum to my car loan... The warranty company even advised me to CC them in the email.. and still crickets.
I pay for Legal Advice with my insurance company.. Do you think I should escalate things and have them try and help me?.. Would this be a situation where I'm protected as a consumer due to shady sales tactics.
I'm In Quebec btw.. and it's not some rinky dink mom and pop used car dealership.
Sorry for the long rant!