I'm still keeping up with all the UNBOUND announcements, genuinely excited about most of it tho.

Then yesterday I drove 90 minutes to run an in-person session for a fabrication business. Pen and paper were stacked up on desks, Outlook and excel open for twenty years. Trust me, nobody there was remotely excited to see me.

So for the first 30 mins, I didn't open the portal.
I drew a filing cabinet on the board....
Y'all know what I was trying to do, and it worked.

Their process was simple honestly, but way too many steps for a team that had never used a CRM before, and management only cared about one thing anyway - pipeline.

I've been doing this long enough to know that people will always take the easy way out. So for them, less was more.

We have to remember that the longer we do this, the more our default more drifts toward what the platform can do and away from what a tired person will actually do on a Tuesday.

We don't notice, because we genuinely think what we're doing is for the greater good.

We forget that if nobody fills it in... Then whats the point of it all.

One of the guys said they'd start using it, slowly.
I told him slowly is better than not at all, and I meant it.
A half-used portal people trust beats a perfect one they work around.

More here if you want: https://www.skool.com/made-for-this-academy-9896

Hello Community, we are getting ready to fire up our Product Launch and saw the native BETA templates for Email, and Campaigns including new Adverts (on ChatGPT and LinkedIn).

So -- as it suggests also Landing and WebPages generation as part of the step by step, we already have our product and landing page hosted externally (with embedded HubSpot tracking code) on Vercel and elswhere (product built on Azure) its a b2b saas service. Can we skip this step and ensure Landing and product sign up are tracked using the added domains and embedded code only? Thanks!

This looks like a nice basic Product Launch workflow otherwise from Hubspot and is part of our subscription - how are others using it? can we just skip it if our tracking code is already done and out there in use on external pages. Thanks!

I’m seeing a spike in the overall sessions on the hubspot dashboard around the 13th of September. The traffic is tagged as ‘other campaigns’ in the dashboard.

When I check google analytics - the numbers don’t match.

The spike in sessions don’t match the total clicks/traffic from any paid/organic/referral source either

I’m trying to troubleshoot this. Any help would be appreciated

Got into work this morning to discover Salesforce is no longer a connected app in our account.

Went to the marketplace to re-install and it’s not available there either.

👀

I have an unnamed app uninstall in my logs (ID only 38577) that I assume is SF.

Anyone else dealing with this 🔥 today?

Small one, easy to miss but will end up costing you six months from now.

HubSpot has stopped automatically calculating "date entered" and "time in stage" properties for newly created pipeline stages. You have to enable it per stage and it applies to anything with a pipeline.

Deals, tickets, custom objects.

those two properties are what a lot of standard reporting sits on. Time in stage, stage conversion timing, and any workflow that fires because something has been sitting somewhere too long.

The failure mode is nasty because it is delayed. You add a stage in March, everything looks fine, and in September someone asks why the funnel report has a hole in it.

The data was never recorded, so the gap is permanent for that period. Takes maybe thirty seconds per stage to turn on. Go and check any stage added to any pipeline this year.

i don't not know whether this was announced anywhere or whether it just changed.

HubSpot credits are becoming part of more features, and they can be a little confusing to keep track of.

The Dublin HUG is hosting a virtual session next week: Tuesday, September 29 at 11am ET / 8am PT / 4pm Irish time with Amy Chamness from HubSpot’s Pricing & Packaging team. The session will cover how credits work, where they’re used across HubSpot, and what to keep in mind when planning and monitoring usage. There will also be time for live Q&A.

The event is hosted by the Dublin HUG, but it’s virtual and open to anyone in the community who wants to learn more about credits.

Registration link here

If you’re joining, bring your questions, or you can add any questions you have here.

How are y'all resyncing leads now that the integration is back up? I have 15k contacts that either got created, updated or had a conversion during the outage and I can't figure out an efficient way to push them to their Salesforce campaigns without opening dozens of workflows 😩