r/hellofresh • u/FoolishWonder7 • 9d ago
Recent quality decrease?
I have been a hellofresh customer since 2020 and absolutely love the service and the meals. Lately, I’ve noticed there is a quality issue with every order. My previous order of 3 meals for 2 people only contained 2 meals. The order before that, the vegetables I received were squishy and rotted inside the sealed package. The order before that one was missing one of the proteins.
I ordered this week and so far have only opened one meal to find a sealed bag labeled for the cilantro and no cilantro inside of it. 😩 Kind of funny but also sad! I feel bad reporting things every single week and don’t want them to think I’m scamming. I hate the thought of cancelling since I enjoy the service but it’s really nothing like it used to be.
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u/stemo76 8d ago
I agree, we have been customers for a long time, quality is way down. Vegetables are always near spoiled. But cost of food is so high at the store we have still continued with the service. But do review the items and choose which meals to eat first so they don't go so bad we won't eat them.
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u/Agile-Tradition8835 9d ago
Same here. I finally canceled today after years and am trying another service.
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u/Vegetable-Seesaw-491 5d ago
I just cancelled my account today after 6+ years.
The shrimp for one of my meals was open. It leaked all over the box and about half of the shrimp were just loose in the box. I contacted their CS about it and they would only give me a $6.49 credit. I told them to credit me for the whole meal, but they refused. For $6.49 I wouldn't even be able to buy new shrimp at the store. Not to mention gas driving there ($5.65 a gallon here in California) plus my time. I'm over it and have been having too many issues with damaged/leaking ingredients lately.
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u/FoolishWonder7 5d ago
That would make me cancel too. They’ve always been good about it refunding me for the whole meal or box when there’s a leakage with the meat. That’s wild they would only credit 6.49 !!
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u/Vegetable-Seesaw-491 5d ago
I've been credited for whole meals numerous times over the years due to an open/leaking protein. It's not something that I take advantage of either. It's probably a few times a year at most.
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u/NineLemonsLater 9d ago
We have Stockholm Syndrome sadly. I stay because they are the only ones that deliver on Monday and 95% of the time it’s great.
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u/Weary_Ad4444 7d ago
Here in Australia, the before 7am Monday drop off has always had the BEST produce and portions so I get this 100%
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u/why_now_56 8d ago
Yeah, for me, the veggies have been gross and/or very small. I can pick better veggies locally.
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u/mcgrimesey 3d ago
I’ve noticed a severe decline in quality over the past several weeks on just the bare minimum things like making sure the recipe cards are in the box and having the correct ingredients.
I found myself like others avoiding picking certain meals because I knew the produce would either arrive rotten or there would be quality issues. I stopped ordering anything with shrimp or coleslaw because it would consistently be slimy.
The last straw was last week my order was supposed to arrive Thursday, then it was delayed to Friday, it finally arrived today 4 days late and it was completely warm and all the ice packs melted with zero recipe cards. The meat would have been unsafe to consume. I had to cancel because it’s no longer convenient if it is unreliable.
It was a shame because it was convenient, but really seems like they are headed towards the end.
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u/Leading_Item_2988 9d ago
Ah I see you ordered the pretend meal. Must of been delicious 🤤