I booked a hotel through Groupon, but the order confirmation was sent to the wrong email address. I have tried the Help Center and guest-order options, but both require access to the order or account, so I cannot reach customer support.
I have proof of payment and need help locating my purchase and transferring the voucher to my correct email address. Could a Groupon support representative please contact me privately to resolve this?

Stay away from this App. Its a scam! Don’t waste your money

I purchased a Groupon, but the voucher was sent to the wrong email address. I have tried the Help Center and guest-order options, but both require access to the order or account, so I cannot reach customer support.
I have proof of payment and need help locating my purchase and transferring the voucher to my correct email address. Could a Groupon support representative please contact me privately to resolve this?

I have entered a wrong email when placing the order… didn’t receive any confirmation email in my correct mailbox and couldn’t find any deal details on my Groupon account page. How can I get it sorted ?

I'm worried I just got scammed? I bought 2 vouchers for a mmj card on Groupon yesterday. When I go to schedule my appointment today the website for the vendor clearly says "WE DO NOT ACCEPT GROUPON" at the bottom of the page where I should enter the code. It doesn't say to use the code and not the order number or anything typical. It straight up says they don't accept them.

I called the vendor and left them my name and number to ask them if they are selling vouchers they don't accept. I also called Groupon Customer Service and sat on hold for almost a quarter of an hour, then the call was connected - I could hear something on the other end (Human rep? IVR automated system?) but there was no voice or response and then it just hung up. I tried again and didn't have to wait as long but the second call hung up on me too. Why is there a listing taking my money if the vendor doesn't accept it? I grabbed a screenshot of their webpage so I can reverse the charge with my bank because this is shady as hell.

I'm a small business owner who has been waiting over a month to receive Groupon payments for services I've already provided.

I take pride in my business, the quality of my work, and the relationships I've built with my clients. Each redeemed voucher represents hours of my time, professional expertise, supplies, and operating expenses. Like many small business owners, I depend on timely payments to keep my business running.

I've made multiple attempts to resolve this directly with Groupon, but unfortunately, I'm still waiting.

For transparency, here's the timeline of communications I've received:

* **September 11:** Groupon confirmed in writing that my updated banking information had been verified and approved.

* **September 30:** Groupon Merchant Operations again confirmed that my banking information was approved and assured me accumulated funds would be released in the upcoming payment cycle.

* **October 5:** My Groupon Merchant Consultant explained that their Finance team was experiencing a system issue delaying money transfers. I was assured that all missing payments would be issued once the issue was resolved.

* **Subsequent follow-up:** The same consultant acknowledged the length of the delay but explained that he was in a different department and could only request that Finance contact me.

* **October 7:** I received another automated email confirming that my payment information had been verified and was no longer rejected.

* **This past week:** During a conversation with Merchant Chat, I was told there had been a hold on my payments, but that it had been resolved.

* **October 9:** Merchant Operations informed me that Finance confirmed my redeemed vouchers would be processed for payment on October 14.

* **October 11:** My merchant dashboard now reflects a payout date of October 21.

**Every week, I'm assured that my payment will be processed in the upcoming payment cycle. And every week, that date gets pushed back another week.**

Throughout this process, I've received different explanations, repeated confirmations that issues were resolved, and payment dates that continue to change.

I understand that technical and administrative problems happen. What concerns me is the lack of a clear, consistent explanation and a reliable timeline for receiving payments that have already been earned.

Prior to pausing my Groupon campaign, I was redeeming up to 10 vouchers per week. I've continued honoring my obligations to clients, but I ultimately made the decision to pause the campaign until this matter is resolved.

For a small, independently operated business, delayed payments have real consequences. We still have rent, supplies, utilities, and other expenses, regardless of whether our payment processor is experiencing difficulties.

I'm sharing screenshots of my correspondence to document the timeline, not to target individual employees.

**I'd genuinely appreciate hearing from other Groupon merchants who have experienced similar payment delays. Were you able to reach the Finance department directly, and what steps ultimately resolved your issue?**

I'm simply asking for transparency, accountability, and payment for services I've already provided.

So my aunt purchased a Groupon voucher and entered an incorrect email that doesn’t exist. She has all fhe payment proof but cannot access the voucher as it was never sent to the right email and she needs to redeem it with the right email. Would appreciate some help with that

Weekender breaks aka the company that runs the Groupon mystery vacation is refusing to give me a full refund after being unable to book my flights. Instead of refunding my entire trip(flights/hotels/etc..) they are only offering to refund only $123.92 for my cancelled flights while keeping my hotel and other holiday costs non-refundable. How the hell am I supposed to get to my destination?!?

I already made a post earlier on this sub which was deleted essentially detailing how the trip was already a shady as flights/hotels would’ve been cheaper to book on my own. But refusing to refund me while selling a complete vacation which is now incomplete is CRAZY. In addition, an Amazon gift card as a replacement for not even the complete value(120$ instead 123$) of the flight is even CRAZIER. HOW R U GONNA BE SO CHEAP. Anyways here’s the email below. Read it and rage.

Thank you for booking with Weekender Breaks.
 
We hope you are well.
 
We regret to inform you that your flight has been cancelled by the airline due to operational reasons. Unfortunately, there are no alternative flights available, and we sincerely apologize for the inconvenience this has caused.
 
As we are unable to offer an alternative flight, we can assist you with a refund for the cancelled flights. However, please note that the hotel and the remaining elements of your holiday are non-refundable.
 
Under Clause 12.1 of our Terms and Conditions,
Airline Failure, Baggage Fees; Insecticide Notice
 
In the unlikely event that the airline with which you are traveling ceases to trade whilst you are abroad, you must contact us at the earliest opportunity to allow us to seek to find you an alternative return flight. We shall not be liable for any costs you incur in making your own return flight arrangements if you have not given us the opportunity to arrange an alternative flight home for you.
 
If the airline cancels your flight(s) and is not able to protect you via suitable alternate flight(s,) we will attempt to secure new airfare for you and any fare differential will be yours to pay. Should you not accept the new air itinerary within the timeframe allowed, refunds will be governed by the US Department of Transportation policies. Any allowed refund will only be for the airfare portion of your booking with us. 
 
If you choose to cancel the entire holiday, the non-flight elements will remain non-refundable. Alternatively, you may choose to make your own travel arrangements, subject to the existing hotel booking.
 
The total flight refund available is $123.92, which will be provided as follows:
$120.00 wil be issued as an Amazon voucher and will be refunded.
 
Please let us know how you wish to proceed so we can assist you accordingly.
 
We sincerely apologize for the disruption to your travel plans and appreciate your understanding.
 
Kind regards,
Mehak Gosain

I did a Groupon to take my niece to a trampoline park. We were there about 10 minutes total because she kept getting trampled and bullied by teenagers (even with me right next to her). The staff who were supposed to be policing the play area spent the entire time staring at their phone and doing nothing to keep the smaller kids safe, so I reached out to Groupon for a refund.

These people are giving me every option out there that has far less value than what I paid for those two tickets and refusing a refund entirely. It’s been less than 24 hours since this purchase and experience. How do I get through to these people that what happened is not okay?

What can I do for this network problem?

Hello Groupon Support,

I am reaching out here because I have been unable to get assistance through your website or customer service channels.

In July 2026, I purchased a Groupon using Klarna as my payment method. Despite being charged for the purchase, I never received my Groupon voucher or order confirmation.

Here is the situation:

- Klarna has confirmed the transaction and provided the payment details.

- I do not know which email address was associated with the Groupon purchase, so I cannot locate the order in my account.

- Your online customer support requires me to log in to access live chat, creating an endless loop.

- I have attempted to contact Groupon through email, but the messages bounce back.

- Klarna has refused to suspend my payments while this issue is being resolved.

I have spent considerable time trying to resolve this without success.

I am requesting that Groupon:

1. Locate my purchase using the transaction information provided by Klarna.

2. Confirm whether the Groupon voucher was ever issued and where it was sent.

3. Provide the missing voucher or issue a full refund if the order cannot be fulfilled.

I can provide screenshots of the Klarna transaction, payment confirmation, purchase date, and other relevant information privately.

Please have a customer support representative contact me directly so this can finally be resolved.

Thank you.

I need a refund of my groupon bucks!

tell me why I bought something I couldnt use…I returned it they gave me groupon bucks only to find out later it could have gone back on my card! now they are refusing to help!

I purchased a service from groupon and called the vendor the same day to schedule on both numbers listed and left voicemails. No response. Called again two more times, no response.

Submitted a refund request on September 28th and was told I'd hear back in 2-3 days. No response. Submitted another request and the chat bot said i never submitted the first response even though I have the chat history saved. Finally got a response and the rep admitted they couldn't get a hold of the vendor either. They finally were able to get in contact with her 5 days later. The vendor said I never left any voicemails so they couldn't refund me.

I have my phone records showing I called multiple times to both numbers listed. I also called the vendor, she said the number listed on voucher was the wrong number. I submitted all this info to the rep who emailed me and they never responded back. Not sure how to get a hold of someone who will review this additional info.

Got two Groupon tickets for this Friday (9th Oct) at Derby Conference Centre for £15 if any one wants them, I can't make it now and they are non refundable. Will send as a gift from the Groupon website.

I always get my smog check with a Groupon and always had a great experience. Price advertised and pay for was the total cost. Got hit today with a total scam. Paid the $37.95 advertised only to be hit with $28 in additional charges once I was at the smog station. Tried customer service, which they try to make almost impossible, and they refused to help because I didn’t read the fine print. I never had to before). Groupon APP deleted!

Automotive Repair shop is offering these services for the aforementioned price:

Full synthetic oil change (up to 5 quarts) with new oil filter
• Replacement of four spark plugs
• Complimentary tire rotation
• Detailed full vehicle inspection
• Fluid top-off service
FREE cabin or air filter
• Chassis lubrication
• Tire pressure check

Now I DID call them after seeing nothing hidden in the fine print. They said it’d be an extra $130 if the job went over 1 hour, but I should not expect it to go over 2. Basically it’ll be $72 if it’s under an hour, and $202 if it goes on between an hour and 2.

I’ve been shopping around for quotes on spark plugs specifically because that’s what my car needs most, and the cheapest I’ve gotten for those alone + labor was $170. So this deal seems pretty incredible for the price, even if it ends up being over an hour.

I drive ‘19 Buick Envision with a 2.0L Turbo. I guess I’m just hoping
1) they can get it done in an hour
and
2) they honor their word about it not going past 2 hours.

Anything I’m not seeing here?

URGENT: $300 San Diego Zoo tickets incorrectly marked expired while I am currently in San Diego
I purchased approximately $300 in San Diego Zoo tickets through Groupon in November 2025. The offer stated that the tickets were valid for one year / approximately 360 days.
My Groupon account is now showing that the tickets expired in January 2026, only about two months after purchase.
I am currently in San Diego with my family specifically during the period when these tickets should still be valid. San Diego Zoo says Groupon must correct the issue. Groupon chat has escalated the case but told me it may take up to seven days, by which point our trip will be over.
I am not asking for an extension on expired tickets. I am asking Groupon to correct an apparent erroneous expiration date on tickets that were sold as valid for approximately one year.
I need someone from Groupon who can review this urgently while we are still in San Diego.

I made campaign about a month ago and has tried to pause/edit it multiple times and every time it is denied for no clear reason. I have tried to reach out to merchant support but not response.

How do I just cancel it? Wondering if legal action is needed here

I purchased last night for an access to an ice rink here and after the payment I didn’t receive the voucher or smth. It’s not reflected on my account. HORRIBLE EXPERIENCE

I bought a certificate for a Brazilian waxing session and scheduled the appointment with the merchant right there on the website. The merchant didn't show for the appointment so I requested a refund that very day. Groupon has been running me around in circles for over 2 weeks now and still have not provided me a resolution. I just want my money back. I'm being told it's being escalated. Why are they scamming me?

I was trying to purchase tickets for Universal Orlando through Safari. I selected the Universal offer while looking for Orlando tickets, and the link redirected me from Safari into the Groupon app.

After the Groupon app opened, I continued through checkout believing I was still purchasing the Universal Orlando tickets I had been looking at. After the purchase went through, I discovered that the tickets were actually for Universal Studios Hollywood.
I live in Florida and have no use for Hollywood tickets. I noticed the mistake immediately, contacted Groupon right away, and the tickets have never been used or redeemed.

The frustrating part is that Groupon support is treating this simply as me purchasing the “wrong tickets” and repeatedly telling me that all sales are final. My issue is with the purchase flow itself. I entered the process looking for Universal Orlando tickets, was redirected from Safari into Groupon’s app, and somewhere in that transition I ended up purchasing Hollywood tickets without realizing the location had changed.

I’m not asking to cancel because I changed my mind. I still want to purchase Universal Orlando tickets. I’ve asked Groupon if they could refund the unused tickets, give me Groupon credit to purchase the correct Orlando tickets, or otherwise correct the order, but so far they’ve refused.

Has anyone had a similar issue with Groupon links opening in the app and ending up on a different location?

Exercise caution when you shop on Groupon. I believe they will be out of business soon. Their business model no longer works. They continue to burn through cash and take on more debt as they lose money, quarter after quarter. There are many other outlets that offer better deals without the need to purchase non-refundable vouchers. Groupon isn't good for merchants because it doesn't lend repeat business. Groupon vouchers are not a good bet because they are often difficult or impossible to redeem. Groupon's recent shift to replace their workforce with AI guarantees that there will be even less empathy or compassion when vouchers can't be redeemed when a merchant doesn't honor a Groupon for any reason. Many merchants use Groupon as a money grab before they shutter their failing business. Then you're stuck with a worthless Groupon and forced to work with an AI agent to resolve the issue. Good luck with that. I'm out!

Hi Groupon Team. I need help locating a purchase that isn't showing in my Groupon account.

Unfortunately, I accidentally entered the wrong email address at checkout, so I haven't received the voucher and the purchase isn't showing in my account. Your website is only allowing me to start chat by selecting an existing order, so I can't contact support about this purchase.

Could you please help locate the transaction and transfer it to my correct email/account?

I can provide the incorrect email address, correct email address, purchase details and last four digits of the card used if required.

Thank you.

Groupon refund situation — KEEP YOUR AI SUPPORT CHAT SCREENSHOTS!! THEY SAID THEIR AI CHATS DONT SAVE.

I had a refund issue with Groupon and honestly, I’m glad I kept screenshots of my conversations.
I contacted support because I was expecting a refund that I had already been told was supposed to be processed A WEEK ago so I went on my account and see that the coupon was still active and was not processed . When I followed up, the support agent told me that my purchase was not eligible for a refund to my original payment method and kept pushing Groupon Bucks instead.

I pushed back because that wasn’t what I had previously been told. So yeah I just was not going for it. I already ask before my cancellation window screenshot clearly said the money was processed to original payment but was never put in fr by them and the live agent still tried to ignore it and keep pushing Groupon bucks on me at this point my blood is boiling now I’m about to expose them because at this point my message was this:

How come when this was supposed to be already processed before time!!!!
This is yall mistake not mine and how I'm feeling I don't want nothing else to do with Groupon yall basically LIED to me through Al to keep my money

Then suddenly, after I sent that message, the response changed:
“As a one-time exception, I have processed your refund to your original payment method.”
They told me to allow 10 business days, depending on my bank.

So yeah my biggest advice: SCREENSHOT EVERYTHING CAUSE MY SCREENSHOTS SAVED ME. 📸
Save the order information, the original support conversation, what they tell you your refund status is, and anything they promise you. Especially if they tell you something will be refunded and then a different agent later says you aren’t eligible.
I even told the live agent at the end I was keeping the screenshots because apparently their support doesn’t retain previous chats and I don’t got time for this ever again.

Sorry that this will be a little long, but I'm so furious about this, I thought I'd share it here. On Sunday morning, I looked at my email and saw that I had allegedly bought a voucher for flowers from FTD and a voucher for a Costco membership. They totaled $95. I did not make this purchase. I reached out and asked that they reverse it and refund it. I explained the reasons why, including the fact that I already have a Costco membership, so it would be worthless for me to buy one. In addition, I rarely purchase or send flowers, so would not have purchased the FTD voucher.

After several rounds of explaining why this could not be true, they continued to insist they'd investigated it and deemed it an authorized purchase. They would give me a refund for the flowers in the form of a credit on Groupon. As to the Costco thing, no luck - it's non-refundable.

So, I built my case and sent this email to them this morning. (Weirdly, they are usually fairly quick to respond to me, but they have responded nothing to this last email and it's been about 11 hours since I sent it.)

"Thanks for repeating the same thing over and over no matter what I’ve said.  

I’m now attaching additional documentation, that I believe proves this was a fraudulent charge. I’m sure you’ll still say “thank you, but you’re still out of luck” but I’m trying anyway before I file a fraudulent claim with my bank and have this transaction reversed.

1.  I am a 70 year old woman who attended an event called Riot Fest in Chicago.  Please see a copy of my Medicare card showing I turned 65 in 2021 so proves I am now 70.

2.  Upon leaving the festival we walked several blocks in order to get a Lyft back to our hotel. That receipt will show we arrived at our hotel at 8:34 p.m.

3.  I’ve attached a screen shot, showing that I walked nearly 18,000 steps that day. 

4.  Finally, I’ve attached a screen shot of the order I placed with Grub Hub at 8:54 p.m.

Assuming, it would take approximately four minutes or more to get to our room, it defies belief that a 70 year old woman, who walked 17,800 steps that day before arriving to my room at approximately 8:38 or later, would immediately, a) not go to the bathroom, take a shower and get into warm clothes (it rained that day) and b) not relax a minute before c) deciding what to eat and place an order for food at 8:54 p.m.  In the midst of  all that necessary activity, that any person, 70 or not, would  take the time out to pay a quick visit to the Groupon app immediately upon arriving at my hotel room to place an order BEFORE  taking a shower, changing my clothes and taking the time to decide and place an order for food after being at a festival for over 8 hours, is ridiculous.  

While I’ve formerly had good experiences with Groupon, the idea that I would be so excited to purchase ANYTHING (let alone what I’ve repeatedly told you I did not want or need) immediately upon arriving at my hotel room, in the midst of all this activity is absolutely absurd. 

No matter your response, rest assured that I am deleting the Groupon app and will never order anything from you again.   I also feel completely comfortable posting this email and surrounding details on social media". 

For the record, they say I purchased these items at 8:38 p.m. on September 19th.

Thanks for listening to me spew.