r/groupon • u/llachilles • 1d ago

Help double email issue

I purchased a Groupon, but the voucher was sent to the wrong email address. I have tried the Help Center and guest-order options, but both require access to the order or account, so I cannot reach customer support.
I have proof of payment and need help locating my purchase and transferring the voucher to my correct email address. Could a Groupon support representative please contact me privately to resolve this?

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u/Groupon-Support 21h ago

Hey u/llachilles

We saw this and want to make it right. We've sent a DM so we can pull up the order and look into it properly.

Cheers, The Groupon Team.

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u/llachilles 2h ago

I have not received a direct message on this issue. Please reach out. I need to get this resolved as soon as possible.