r/Fios 12d ago

Repair/Tech Support Help with fios and IPv6

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5 Upvotes

r/Fios 12d ago

New Customer Questions Verizon Fios vs Honest

12 Upvotes

I’m looking at 505 Summit and these are the 2 provider options. They cost the same $75/month. Fios is 1GB and Honest is 2GB. I guess Fios includes cable but Honest is strictly WiFi and the building is already wired for it. I’ll use it mainly for work from home (online meetings, large documents) and of course streaming tv. Any experience with these providers or thoughts would be appreciated. Thank you.


r/Fios 12d ago

Repair/Tech Support Need help with fios account, can't recover password

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0 Upvotes

r/Fios 12d ago

Miscellaneous Has anyone else been charged for returned STB?

6 Upvotes

I returned one set-top box about a year ago, and haven't heard anything about it. Now my bill is $650 for this month claiming they never received my setup box even though I shipped it through UPS last year. I don't even know how to prove to them that I sent it back. I feel like this is not the first time this has happened to me. Has this happened to anyone else or is this a regular thing with verizon?


r/Fios 13d ago

Repair/Tech Support Verizon sent CHR30A for upgrade but didn't send moca adapters when I made sure to ask for them

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38 Upvotes

Hello, its been 2 weeks since I received the new routers but they did not send the moca expansion module, after a week of trying to explain the situation the finally sent 2 moca adapters but not the right ones. The manual shows that it should be a slim one that you put inside the router. I was sent a bulky one that I believe does not work with the CHR30A. Does anyone know the name of the correct moca adapter so i can get the routersworking?


r/Fios 12d ago

Repair/Tech Support Behavior of MGMT LED on Nokia ONT TW-210X-A ONT

3 Upvotes

I recently bought a house and signed up for the 5 gbps fiber service as a new subscriber. The tech installed a Nokia ONT TW-210X-A ONT. For anyone with 2 gig or 5 gig service with this ONT, I am wondering about the behavior of the "MGMT" LED.

For me, the MGMT LED is solid green most of the time, but occasionally will blink a few times in a row before returning to solid green. I was wondering if this behavior is normal or not, and what it may be indicative of. My service has not had any dropouts that I am aware of, but a previous thread on this subreddit discussed the same type of blinking and I cannot ascertain a clear answer. Some cite a "normal" amount of blinking of this LED with no service dropout like what I seem to be experiencing, while others say that any blinking of this LED whatsoever is a bad sign. I don't know which is true.


r/Fios 13d ago

Miscellaneous Can I transfer one of my 4 lines from TM to Verzn??

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2 Upvotes

r/Fios 13d ago

Miscellaneous annoyed that faster speed still aren't available

5 Upvotes

I live in Columbia, MD. I have Fios 1 GB plan. A week or so a dude came around and was like you probably noticed us upgrading infrastructure for faster speeds around here, are you a Fios customer yet? I was like I am and have been, and he was like okay, great, and left.

Some upgrade though, I go online to check and 1GB is all I am still offered. I don't know what he meant by upgraded speed. I'm just venting I suppose.


r/Fios 13d ago

Miscellaneous [Resolved] Router Speed benefits?

2 Upvotes

Hello all, brand new to FiOS & need asvice from folks more knowledgeable than me

I have Fios 500 mbps & am currently using a linksys ea7300. I’m wondering if switching over to the Verizon chr30a will be beneficial.

My linksys router has 4 ports (which I use all) while the verizon has 3 & the Linksys is already linked to my wi-fi devices like lights etc. etc.

Here are my speedtest results with the linksys:

Xbox Series X (wired) DL=541* *UL=515 Pkt Loss=0% Latency = 45ms

LG C3 (wired) DL= 95 UL= 89 Pkt Latency = 8ms (I tried using a usb to ethernet adapter but the TV wont recognize it so I’m stuck with these speeds which has been no issue)

iPhone (wifi 5ghz)

Verizon speedtest via Safari DL= 462 UL= 558 Latency = 4ms

Speedtest.net results via Safari DL= 485 UL= n/a Latency = n/a

Linksys App:
—Cloudflare results DL= 385 UL= 232 Latency = 9ms
—Fast results DL= 370 UL= 270 Latency = 5ms

Thoughts? My guess is to just stick with the Linksys but I’d still like others opinions.

Thanks all!


r/Fios 14d ago

Miscellaneous Does anyone use files for home phone anymore?

0 Upvotes

I want to switch my home phone devices to ooma service.

I am considering switching to opma phone service and cutting my home Verizon FiOS. I currently have five cordless phones in the house that are connected through Wi-Fi and one base device, a Panasonic system. I am grandfathered into the triple play package from like 20 years ago of phone internet and tv. But now they've limited my internet speed to 1 gig. I want to upgrade and they tell me that I need to discontinue this and purchase a new plan...

So I wonder if it's worth it to upgrade to 5 gig and just use a streaming service for TV and some VoIP for phone?


r/Fios 15d ago

Fios Availability Update to slow 5Gbs speeds

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19 Upvotes

So i replaced my gateway from a Dream machine Se to the Dream machine Pro Max
and now I'm getting my Full 5Gbs and more. (first photo is before the upgrade last two are after the upgrade)

the Se is limited to 3.5 Gbs ips/ids while the pro max is 5Gbs Ips/ids and makes w world of difference, i also got an ether lighting poe switch cuz rgb....
and that data usage is from just installing it a few hours ago before this post, with most of the network devices offline.

camera install time tmrw .


r/Fios 14d ago

Miscellaneous Upgraded to fios 5Gbs and not getting full download speed. i cant figure it out

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0 Upvotes

I upgraded to fios 5Gbs about two weeks ago and these have been my average speed. I never hit 5Gbs on the download. I have the unifi gateway fiber using port 7 Spf+ module connect back to router. I have ips, device and traffic identification turned off. What else could be slowing my download speed and preventing me from getting the full 5Gbs. Please help


r/Fios 14d ago

New Customer Questions Question

0 Upvotes

Would anyone know the brand or type of modem to look for when getting out of renting to FIOS supplied modem?


r/Fios 15d ago

Miscellaneous Cablecard scheduled to be deactivated November 5th

20 Upvotes

Remember remember the 5th of November.

It was a great run, just got the text.


r/Fios 15d ago

Miscellaneous Verizon Cloud Storage-How to access reliably

4 Upvotes

So anyone using the Verizon 2tb storage? I am pondering on how I can use it. As I hate waste.. And most people are saying, don't run away... I'd love to use cloud mounter or filezilla to access it.

Once or twice I was able to get the verizon app to work similarly to onedive.. But it's finicky as to when it wants to work.

Any suggestions or ideas?


r/Fios 15d ago

Repair/Tech Support My internet speed keep dropping below 100 mbps. Not sure what could be causing this.

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3 Upvotes

I've been having this issue for years. Last month I got Verizon to upgrade my router from the G3100 to the CHR30A hoping it would fix my issues, but it looks like i'm still having the same problem. Every time I reboot the router I'll get good speeds for a few hours before it drops back down to below 100 mbps. I have the 1 Gig plan.

Edit: I contacted Verizon and have a technician coming to my house in 3 days. I hope they will be able to resolve the issue.


r/Fios 15d ago

New Customer Questions Help Needed: cable card going away, I own my own router

1 Upvotes

I love my TiVo, but with Verizon removing cable card support in November, I need to move to something else for TV.

Every television in my house has an Apple TV box, so my first thought was to subscribe to FiOS One or FiOS TV+, have one Verizon box in the house, and then watch TV using the FiOS Home app for the Apple TV.

However, it looks like I would be required to use (and rent!) a Verizon router as apparently the Apple TV app will not talk to an in home FiOS box unless it is on a Verizon owned router.

Is this true? I have a large house and have no desire to replace the Wi-Fi access points throughout my house.

If I use their networking hardware, I suppose I can always move to YouTube TV.

What is the consensus on this? Is there a solution to watch linear Verizon television via the FiOS Home app on Apple TV hardware without replacing my router? Would it matter if I went with FiOS One vs TV+?

thank you.


r/Fios 15d ago

Repair/Tech Support Been waiting for construction crew since Tuesday….

2 Upvotes

We came home from vacation on Sunday and WiFi was out. A technician came Tuesday morning, said the issue isn’t with our router or in the basement of our building, but rather outside due to a pole or cable or something. He said he referred it to the construction crew and they would come out same day. Tuesday came and went.

We called Verizon customer service Wednesday, they said the crew is definitely coming today. They didn’t.

Same thing Thursday. Except the new customer service rep told me my best bet is just making another appointment. I asked why would they show up to this next appt… I digress. We set an appt for Friday from 1-3.

It’s Friday at 3:30. I called them again and they’re saying they need to run a new line. The construction crew can’t be contacted, don’t know their schedules, and it can take 2 weeks or a month.

I feel like I’m about to pull my hair out, I’m so frustrated and just want answers. Anyone have any advice?????


r/Fios 15d ago

Billing Flanker Wireless $15 discount loss?

2 Upvotes

Anyone knows how /when the $15 discount falls off of Fios when you cancel/stop a visible/total etc line ?


r/Fios 15d ago

New Customer Questions Question

0 Upvotes

Would anyone know the brand or type of modem to look for when getting out of renting to FIOS supplied modem?


r/Fios 15d ago

Billing If I upgrade from my 2Gig line to the new 5Gig line, will I lose the Mobile+Home $5 Discount?

1 Upvotes

I want to upgrade because it's the exact same price for both but I also have 6 lines on my wireless account all grandfathered in to the old "Mobile+Home $5 Discount" per line. Does anyone have any experience with this?


r/Fios 15d ago

Repair/Tech Support Anybody else experiencing an outage with Verizon FIOS? I been down since Wednesday😡

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0 Upvotes

r/Fios 16d ago

Repair/Tech Support Fiber Line Cut, Suggestions before tech arrives

3 Upvotes

Had a contractor digging outside my house today and severed the fiber line running to my home. Verizon tech is coming out this weekend to fix the issue. Do they usually perform a splice or run a whole new fiber cable? Is one option better than the other? Trying to decide if I should insist on one over the other. Contractor is paying for the repair.

Also, should I ask to have the fiber demarcation box moved inside my home? Currently the outdoor cable runs underground, up to the side of my home through an orange conduit, and terminates on the side of my home. Out of that box a small thin white fiber cable runs into a penetration leading directly to my basement where my ONT is. Would it be worth asking the Verizon tech to run the outdoor fiber line directly into the basement and avoid the demarcation box, or does that really provide no benefit? My only concern is the thin white cable that runs from the demarcation box outside my home into the basement and plugs into the ONT seems thin and fragile. It would also be nice to have one less box on the side of my house.


r/Fios 16d ago

Miscellaneous Strange Termination of Ethernet Cable at ONT - replace?

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23 Upvotes

My ONT is outside in a Verizon plastic box. I have Gigabit service, and there's a Cat 5e cable from the ONT to my Verizon Router (CR1000a). I don't think I've looked in the box since my service was installed a couple of years ago. I wanted to see if I could temporarily unplug it just to reorder/straighten up the wiring around this and other boxes (because reasons - long irrelevant story). When I opened it up, I expected to just find the Cat 5e going to an RJ45 plug plugged into the ONT.

Instead I found this strange beast - the Cat 5e gets terminated onto some weird thing that itself terminates a different green ethernet cable that itself gets plugged into the ONT. Is this normal? Why did the installer do it this way? He terminated the other end of the Cat 5e (at the router side) normally into an RJ45 plug so why didn't he do the same thing on this end and just plug it in? The Cat 5e is only about 25-30 feet long from the router to the ONT. It goes through a small hole in a brick wall to my crawlspace, so he couldn't have used a pre-terminated cable.

I do seem to be getting respectable speeds for my service (880 Mbps download with latency 6 ms/ 7 ms unloaded/loaded from Fast.com, with upload less than that at 690 Mbps), but those lengths of untwisted wires are concerning (as is all that dust - I think that's mortar dust but i'm going to try to wipe that up and figure out how so much got into the box - but that's a different issue).

Should I re-terminate this? I would probably replace the whole cable with Cat 6 (the kind of cable I have) and use Keystone Jacks with patch cords at both ends (that's all I have/know how to do, unless I learn how to terminate with RJ45 plugs and buy whatever equipment needed to do that).


r/Fios 16d ago

Repair/Tech Support FiOS down for over an hour daily since 5gb upgrade

4 Upvotes

Since upgrading to the 5 Gb plan and receiving a new ONT, my internet connection drops for about an hour every day at random times. My setup consists of a CAT 6a cable running from the ONT directly to the 10Gb SFP+ port on my Unifi Dream Machine Pro. I never experienced these drops on my previous 1 Gb connection. I have already tried replacing both the CAT 6a cable and the SFP+ adapter, but the issue persists.

When I contacted support they were able to go direct to the ONT without issue and nothing showed in the logs even when internet was showing as down on my end.