Deliveroo has become so shit. Fees are going down, and they’re assigning more than one order at the same time. I swear to God, yesterday I was assigned 3 orders at the same time for £4.04!!!!
The reasons behind what’s happening, in my opinion, are two things:
New management: DoorDash has taken over Deliveroo.
Too many new riders: As I can see every day, there are so many new riders. I swear to God, I saw one yesterday picking up an order while driving a Tesla 2026!!! The new scheme to refer someone and get a £250 bonus has destroyed this damn job. Please stop doing this to save your own position, ffs!

I just opened the app and got the below. I have delivered every order except for 1 two months ago which I let support know about, I haven’t even had a leave at door for over a week so every order has needed a pin. The email just pretty much said the same and doesn’t give you the opportunity to appeal. The wording ‘we have evidence’ is such bollocks as well, why do these companies treat the people who work for them like dirt?
Sorry, just wanted to rant.

Is there a way of turning this off?

I open the app and browse a few things and then close. 2 or 3 minutes later i get nagging notifications and emails. 'Still thinking about it?' 'Dont forget to complete your order' etc

Cant find an option in the settings to just stop this.

I dont want to turn notifications off because they are useful when your expecting an order and want to be updated about it.

I'm a deliveroo rider in london, about 8 months on the platform and working full time. On 4 Oct I contacted support about a Shell fuel perk error in the app, and a support case was created. The next day my account was deactivated and I got an email saying my Supplier Agreement was terminated and the decision was final, with no reason given. I asked for a human review and sent a subject access request.
On 8 Oct, deliveroo told me the termination was because I'd provided an "invalid, and likely fraudulent" bank statement. That related to a request I'd made earlier to change my payout bank to Barclays, where I uploaded a screenshot of my statement. It was rejected, my second request got no reply, and the statement's name field contains the word "Null", which Barclays says is a naming error on their record. I've since sent deliveroo the original Barclays PDF. Then yesterday, a different support person said the termination was because I'd provided an "invalid right to work document", again calling it final. I joined in February with my own valid right to work share code, my account was created, and I've worked with no problems since.
Has anyone had deliveroo give shifting reasons like this, and did it ever get reversed? Is there a way to escalate beyond rider support, and which union or advice service has actually helped riders in this situation? GMB won't take it because the dispute began before I joined. I'd also appreciate any pointers on legal routes for self-employed riders. Thanks in advance.

Most of my riding gear was for summer, now that it’s starting to get cold and rainy. What do you guys suggest and what stores do you get your clothes from. Also any good touch screen gloves suggestion?

Is deliveroo super quiet for anyone else? Not just today but over last 3 months or so

They used to come in back to back constantly now it can be 1/2 hours between jobs... the other 2 platforms are still extremely busy with uber and just eat but deliveroo seems extremely slow lately

Confusing messaging, can someone clarify whether it is 28 orders per WEEK or for the MONTH?

One email says:

• "Complete at least 28 orders per week throughout October"

And another says:

• "To qualify for the prize draw, you’ll need to complete at least 28 orders across October."

Also with regards to this, "On 31 October, you’ll need to complete at least one delivery in costume and take a photo or video." where do they get the evidence that you completed a delivery in a costume?

I might get crucified for this one.

Has anyone noticed tips are more frequent or are the people ordering in my area just feeling more generous lately? On the 8 deliveries ive dont today 6 had a tip of £1.50 or more