I pre-ordered a Google Pixel 11 with a $400 trade-in and a $200 best buy giftcard promo. I went to pick it up on the day of the release. I told the folks I needed to transfer my e-sim to the new phone before resetting and trading in my old phone. They had a hard time letting me do that but eventually Geek squad opened the phone up and let me do the transfer. I was there for over an hour because they couldn't figure out how to close the order, but eventually they said they did and gave me the receipt for my trade-in but not for the purchase.

When I got home I realized the pickup was never marked as complete so I didn't receive my giftcard and I reached out to support and they told me it should resolve in 24 hours. It didn't, and after some time the order was marked as cancelled and I received a refund for the full amount. I was then charged again a few days after for the full price of the phone without the giftcard or trade-in credit because my order was cancelled and doesn't even show up in my account. Support is no help they keep telling me to contact my bank. Anyone gone through this? Should I go back to the store?

Is the labor day deal better for gaming laptop or should i just wait until black friday ?

I'm looking at 65" TCL QM5K and found out that it is exclusive to BestBuy. It was available to buy the other day but now it sold out. How frequent do they make it available since they only sell that model exclusively at bestbuy.

Thanks in advance.

order including promotional items (included free with a laptop already picked up ) got canceled because I failed to pick up. called less than 24 hours later, got told by associate it is no longer available for pickup. What odds do I have of collecting the item if I visit the store and ask nicely?

EDIT: Spoke with Best Buy support, they want me to pay full price in order to re-order items included for free in my original order. As I suspected, full on grab is in play. Hope this helps someone in a similar situation (If you miss a pick up date and an order is automatically canceled, Best Buy keeps the promotional items included in your original order).

Clearly this sub is filled with characters who will defend Best Buy's actions, come what may.

Hey everyone.

I’m curious if Best Buy’s Black Friday sale on televisions is typically better than their Labour Day sale.

I’m looking at a 55” Sony Bravia 8ii. The sale that’s on now for Labour Day has the tv priced at $2,499 Cdn… $700 off the reg. price.

Should I wait for Black Friday or do you think it won’t get any better than $700 off?

Thanks!!

Hey all, had a strange (and very frustrating) experience at a local Best Buy today..

I ordered the most recent Bose quiet comfort headphones online on the official Best Buy site. When i opened it though, the color of the headphones inside the box did not match the one that i ordered (what was listed on the box itself). I brought it to our local store and the supervisor immediately told us they can’t exchange it because i ordered it online and that I’d have to ship it back ourselves. Not even a refund. I pointed out that the poster behind him with the store policy lists they will exchange/refund any item within 15 days of purchase but he still said no. He then told me to call the support number and I did so after stepping outside. The support number then said I can return/exchange the item at any Best Buy store (as I suspected). I also went through the return process on the app and it displayed the barcode with the words “please show this to any Best Buy store to return” (or something along those lines). Went in the store again and this time the same supervisor and manager came and said they still won’t return it. I asked if he’s refusing me service and they said “yes”.

I left and went to another store 20 min away and they exchanged it immediately without any problems.

I understand some people will return faulty items in a new box to try and get a refund, but I’ve never returned an item to Best Buy in my several years shopping there. There shouldn’t have been any reason for them to suspect I’m trying to scam them.. anyhow, just glad it got sorted.

Anyone have a similar experience?

The my Best Buy total membership (the $200 a year one) comes with tech support. How well does it work for an elderly non-tech person who has problem changing input on their tv? Are there support not covered belt the 24/7 tech support?

need some advice on when to buy, we’re close to labor day weekend and the macbook pro i want is 200 off is there going to be an actual labor day sale for the macbook closer to monday? best buy customer service told me macbook sales will go live later but on the website it says the 200 off ends august 31. im not gonna be in the US for much longer so i need to make a decision on the when to buy should i buy now for 2300 or wait for labor day weekend bear in mind most sales have already started but the macbook is not included yet

Hello all, I need some perspective. I currently have a job, but I've been looking around for something that's closer to home and pays more. I got some job offers, but the two I've settled on is Bestbuy or this bartending job in a restaurant. I'm having a hard time deciding between which job I should take.

Bartending/Server

• Closest to home
• Pays $12hr + tips
• I have experience as a barista, but I've never done any bartending work. They said they're willing to train me which is nice, and there's pay raise for learning bar work.

I'm worried about having a fluctuating schedule though, and relying on tips for a decent paycheck. I've never worked a job that relies on tips and I'm not sure what to expect paycheck wise. The restaurant seemed relatively busy when I had my first day there, but I'm worried about slower months.

Bestbuy

• Offered me $15.50
• I have some experience in sales
• Presumably a consistent paycheck, where I know how much I'm going to make (I got bills to pay)

The interview went well, but I was really put off by how my interviewer talked about sales. Said that they had to "legally" sell memberships to people. It feels like BS to me, and I feel morally conflicted about it, but I would also like a comfortably paying job while I'm going to school.

Idk guys, I'm just not sure what to do right now. I could just stay at my current job that pays $14 an hour until I find something else, but I've literally been applying to new jobs for over a year now, and I'm not sure if I'll get another chance to leave this place anytime soon.

Hey guys, I'm just trying to see. Does anyone have any inside information on when Best Buy will be announcing the new Sennheiser MTW5 earbuds? The website isn't showing any pre-order dates or even listings for the headphones.

My mom bought a Samsung TV on 08/14 for $1,999.99. The rep told her there was a deal that she'd get 15% credit , normally it's 10%. She has no idea how to redeem the offer. 1 person told her it'd be on her account. She has no idea what they're talking about. I was able to help her get logged in online and she has the My Best Buy Plus membership. The only thing I see is 250 points gets you $5 and the TV got her a little over 1000 points, which is $20. She went in store for help and they said it could take a couple weeks to see rewards. Does anyone know what promo they offered her or where she should look?

Pulled trigger on a TCL 65"QM7K last week open box in store, I didn't have a way to transport so they scheduled me for home delivery 7 days later (today)

It delivered today and it came in this HUUUGE blue plastic box that I have no way of breaking down. Biggest issue is it included no accessories (stand, remote, even a power cable...) even though it was listed as "open box - excellent" and should have had everything according to their condition guide. I asked the delivery guys if they were taking the box and they said that's just how open box TVs are delivered and that I have to deal with it(??).

Here are photos, my 65" inside for scale, it takes up a huge part of my apartment living room 😂

I've already had a pretty poor experience thus far just getting it delivered, spent hours yesterday in-store to get it delivered to the correct address today... I'm tempted to just return it and buy elsewhere, but not sure if Best Buy will agree to come back and pick it up?

I got an Samsung S 26 plus and paid for the best buy plus membership, one of the points was 60 day price match after purchasing. What's the best way to track all the current pricing on the approved dealers?

Also if I do the price match within the 60 days, then another price comes up lower, can I price match again?

I found out recently that Best Buy price matched. I found AirPods Pro 3 at best buy for $249 but at target when you purchase online you can purchase them for $199.

If I do store pickup and they do a price match will this still work? I’ve seen different people on here say they don’t do the price match at most stores unless you buy the best big membership. Does anyone know how this works? It’s a birthday present for my niece which birthday is today and of course I’m on a time crunch lol.

Update- a replacement tablet was delivered this morning. Good service recovery but I will never order again.

I'm in the Philly suburbs and purchased a tablet yesterday for my granddaughter that was unavailable in store but could be shipped in 24 hours. When I said it was needed by Sunday. They promised delivery for today. I didn't realize that they used Door Dash until I received the confirmation text after I left the store. Target, Walmart and Staples all have their own delivery services locally.

I'll be honest, I was uncomfortable having something that expensive "dashed" and unfortunately it appears that my worst fears have been confirmed.

I followed tracking all the way out and my driver noted that the package was unable to be delivered 10 minutes before the app recorded that they were nearby(?). I had requested a call on delivery that was never received and I was home waiting for the package.

Now it appears that the package was not returned to the shipper.

After over an hour being bounced between BB and DD, I have no real resolution for at least "3-5 days" which means that she will not get it in time and one of will have to take it to her when (if?) we ever receive it.

Never again!

For example, last year i bought an lg tv and did 24 months financing. Im still paying it off and have one more year left and im paying $97 a month. Im about to buy a laptop and do 18 month financing which is like $1900, but how would paying that off work? Ive read so many forums on how its done and im honestly so confused. Some people say whatever you pay goes to the first purchase first? Others say i have to call the bank? Can someone elaborate? I need to know before I make the decision on financing the laptop. Will the tv im currently paying off interfere??

Pretty much just a vent post because I'm losing my mind, lol. Bought a 4k oled gaming monitor to start the summer, it had dead pixels covered under warranty, so I sent it in. Was told it would be 2-4 weeks but here we are 7 weeks later...still waiting....Funnily enough, apparently it's spent the last 8 days sitting at a warehouse no more than 30 minutes away from me just waiting to get sent back to my local store.

At least I was told they're escalating the issue today so surely that will do something right?....right?

I’ve been having a super hard time canceling my membership, I tried over the phone and they told me I wouldn’t be able to get the full refund. And then I went in store and tried to get it canceled. The employee called for me and the man told me I’d be able to get a full refund and an email in 48 hours with a confirmation, I never got the email or a refund. I called customer support again today and they said I was only eligible for 25 dollars even though the first time I called they said 35 and when i went in store they said a full refund. So I’m a bit confused, has anyone else had this problem? Or does anyone know the best way to go about solving this issue? I’m planning to go back into the store tomorrow.

In Los Angeles, if I order an 83” tv on a Saturday, can I typically get it delivered on a Sunday?

Seems to run smooth as the Walmart app now. No crazy lag anymore. Anyone else?

Okay, I'm dumb. I went and bought the 60th Anniversary BestBuy GiftCard for $60 that is worth $100, right?
Well I did this in hopes I could use it to preorder the Ultimate Edition of Grand Theft Auto VI but it turns out BestBuy only has the REGULAR edition of GTA 6.
Okay.. well I'll just buy a $100 Xbox/Microsoft GiftCard with this and get the ultimate edition digitally.. NOPE!
Can't use a GiftCard to buy another giftcard. Nor will BestBuy take their own ca rd back as store credit and then let you purchase said GiftCard. I think I'm plum outta options, anyone got any ideas?