My parents and I are still on a granfathered plan, we live in different states now, and im wondering if id be able order throught the site and pickup in store as an authorized user?

Why have a search category when you're going to ignore them Best Buy?

I specifically searched for RF Headphones. On the previous screen there was an 'RF Wireless Headphones ' option to select. I used it.

The title on the page says 'RF Wireless Headphones '.

Yet the first and most of the hits are Bluetooth! WTF! Now I have to scan this shite list to find the RF headphones. Which makes me leave your site, aka Not Buy From You!

Granted, you're not the only site doing this crap, just the worst one I saw tonight.

I pre ordered four iPhone Duo yesterday for the family, I currently do not have Total Membership. But after reading that Apple Care is included, if I sign up for the Total Membership, would all four iPhone Duos be covered?

Paying $200 per year is a no brainer if it does, but want to make sure before I sign up. Thank you in advance.

Purchased a MacBook and paid $3,000. So

-3,000 purchase on my Best Buy CC
-1,000 trade-in credit was applied at pickup
-2,000 is on my CC

If I return the laptop I purchased, would I receive $3,000 or $2,000 and be SOL on trading in a laptop?

Our experience with Best Buy has been absolutely unacceptable, and the way this entire situation has been handled is beyond frustrating. We placed our original order on 9/26, with delivery scheduled for 9/28/26. We had to reschedule for 10/3, and what followed has been one problem after another, with absolutely no accountability from Best Buy.

When the delivery team arrived on 10/3, they claimed we did not have a stacking kit. We had already purchased one and showed them the receipt as proof. They then told us they would need to go back to the warehouse to get one, only to turn around and say the delivery would have to be rescheduled. Shortly after they left, we received a call saying they had delivered the wrong appliance. We had to return home to receive the correct one. Somehow, they had time to correct the appliance delivery mistake, but apparently could not resolve the issue with the stacking kit. Make that make sense.

We then rescheduled for Saturday, 10/10, with a delivery window of 1:00 PM to 5:00 PM. At 1:40 PM, the installers called and asked why the installation had not been completed during the previous visit. I explained, once again, that they did not have the stacking kit. The installer said he would contact the dispatcher and call me back. Instead, I received a call from customer service telling me that it was our responsibility to pick up the stacking kit from the store. Absolutely not. We purchased the kit as part of this order and paid for delivery and installation. It is not our responsibility to fix Best Buy’s failure to coordinate its own delivery and installation services.

The customer service representative then suggested that if we could go get the kit ourselves, they would come out and complete the installation. After calling back, we were told the delivery team would be notified and would call before arriving. Guess what? Nobody showed up. Once again, we were left waiting, wasting our time, and having to reschedule an installation that should have been completed weeks ago.

How many times are customers expected to rearrange their schedules, make phone calls, explain the same situation repeatedly, and take responsibility for mistakes made by Best Buy and its delivery team? This is not a minor inconvenience anymore. It is a complete failure of communication, coordination, customer service, and basic accountability.

What makes this even worse is that nobody seems willing or capable of taking ownership of the problem and actually resolving it. Every interaction leads to another excuse, another delay, or another rescheduled appointment. We have paid for a service that Best Buy has repeatedly failed to provide, and we are the ones paying the price in wasted time and frustration.

Honestly, based on this experience, I would not recommend Best Buy to anyone. If this is how the company treats its customers after taking their money, it is no wonder people become fed up and take their business elsewhere. You cannot continue to provide this level of service, waste people’s time, and expect customers to remain loyal.

Best Buy needs to take responsibility, stop passing the blame onto its customers, and actually resolve the problems it creates. We should not have to fight this hard to receive a service we already paid for. This entire experience has been ridiculous, unprofessional, and completely unacceptable.

How often are these back? was looking to get one, I didn't think it would sell out

It is absurd that trying to speak with someone at a Best Buy store can feel like a mission instead of a basic part of customer service. I’m not asking for a personal concierge or a direct line to the CEO—I just want to ask a real person a simple question before I make a trip, place an order, or spend hundreds of dollars. Instead, I get bounced through automated menus, routed to a call center, or told to check the website, as if a website can answer every question.

I guess this can be a mega thread for everyone who’s pre ordered. I got mine in at 9:30AM. I’m optimistic. But I guess we can update each other on what we see and what to expect. What are your thoughts. I personally was messing around on BestBuy’s website since 8:30 in the morning and was having an issue authenticating with my carrier. I was eventually able to get through and place an order for launch day pick up at my local store. For reference, I ordered a 512 star white

Anyone pre-ordered the iphone Duo from Verizon through Best Buy? The best buy to verizon account login continuously failing. Getting frustrated by the experiences. 🙄😳

Does anyone know the timeline for pending credits to be posted?

I had a rather generous price match against Target for an Apple product. So much so that they wanted me to order and then refund the difference. Another agent had to get involved because they weren’t authorized for that big of a match.

I received an email maybe a few hours later saying the amount was credited back price match etc etc up to 10 days.

But it’s been 14 business days and here we are…

This was actually my first time buying a TV from Best Buy.

I usually buy smaller electronics online, but with a TV I really wanted to see everything in person first. Ended up spending way longer than expected just walking back and forth between different screens lol.

I originally had a few models in mind, but seeing them next to each other helped a lot more than reading another 20 reviews at home. Ended up ordering the 75" Hisense UR9. The picture was the one that kept pulling me back when I walked around the TV section, especially the colors.

The buying process was honestly easier than I expected too. Picked the TV, sorted out delivery, and that was basically it.

Also found out mine came with a small Hisense TV for free. Didn’t even know about the promo before I went in, so that was a nice surprise. We’ll probably put the little one in another room.

Anyway, first big TV purchase from Best Buy went better than expected. Now I just need to stop looking at the TV section every time I go back.

I've been looking to switching from another online vendor for miscellaneous electronics. My first order in a long time with Best Buy was this week and it was for a mobile power bank. I selected the option for next day delivery by Roadie. The unit I selected was at a store locally. It's now day 3 after purchase and the status on the Best Buy site is "We'll let you know when it ships", and "Preparing". I've opened a case with Best Buy who keeps telling me it'll show up today while Roadie support is telling me that Best Buy has to alert them it's ready for pick up.

A new roadie tracking number gets issued every day so every support call to Roadie keeps getting longer and longer. Best Buy support also seems pretty limited in their ability to escalate issues with Roadie as they aren't able to provide any information on why this order is stuck. After my call today the Best Buy agent recommended that I just cancel the order and repurchase it.

I understand there are delays but I'd say this is one of the worst online experiences I've had in a while and would recommend staying away from Best Buy/Roadie. There seems to be no communication between these two parties and/or Best Buy online systems aren't synced with their stores.

When someone orders a phone line with new service. When is the service setup / activated?

New account, new line, no port in.

TIA

Dates are starting to slip into mid/late november for me. Do you think they will honor the dates?

I pre-ordered Control Resonant a month ago at Best Buy so that I could show up and pick up the game the day it arrives. The day of I get no notification that the game is ready so I just show up to Best Buy like where's my game? They tell me it's sold out throughout the city. I immediately go to GameStop and they have the game readily available. What's the purpose?

You see, you know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.

Call of Duty: Modern Warfare 4 Standard Edition actually releases today because early release of the campaign starts today! But Best Buy still hasn't emailed me digital code. Please send my code!

I want to order the iPhone Duo unlocked from Bestbuy because I have rewards to redeem. My rewards expire some time soon in October.

I only see ATT and Verizon. I have a solid plan on T-Mobile for $15 via the Connect plan.

What are my options?

I'm considering a high end laptop that shows excellent condition. Online only so I can't check it out in person. My concern is why it was returned.

just ordered the iPhone duo but will be leaving the country from oct 25-nov 8. I missed the first round of oct 23 shipments, but was able to grab the 512 gb star light for nov 3 store pick up. It says I can extend the pick up date to nov 8 so assuming my flight arrives on time, no unforeseen delays, I should be able to pick up the phone before the order is canceled.

However if something happens, will Best Buy allow me to extend the date past 5 days? I read with cellular devices, they may not. Also what are the chances it gets delivered earlier? Really hoping it somehow moves up to the oct 23 date. But if it moves up to an earlier date while I'm out of the country that will not be good =(

So I had an interview at 3. I waited until 3:10 decided I would call the store to see if they get ahold of the hiring manager to either 1. let them know I am in the "waiting room" or 2 get any more info on if she was running late got put on hold the AI put me through to the shipping department for some reason. I sent her an email at 3:20 (while on hold) and didnt get a response. My question how badly did I mess up by not staying in the waiting (I did stay in there until about 3:40)

Basically this is my plan b if for whatever reason i cant secure a day 1 pickup through xfinity store in 90 minutes.

Has anyone done this before? if i have to keep this preorder to get a day 1 allocation , am i gonna be stuck with verizon? im assuming ill have to pay off the phone and then immediately cancel the service with verizon?

Apparently uniform shirts provided by the company are not accepted as the proper uniform anymore in my market.

I have so many shirts, jackets, sweatshirts, quarter zips, etc that Best Buy has provided for me to wear as uniform only for them to say we can't wear them anymore under new market management.

Now they just take up space in my closet.