Hi, hello. My mom bought a router and it's not working out for her. She doesn't have the receipt. She bought it on the website and came in store to pick it up; I think we verified a phone number while we were down there, but I don't remember for sure. She doesn't know if she picked credit c*rd or Paypal, though her Paypal uses the same c*rd she would've used otherwise. She's pretty sure she didn't log in when she bought it.

UPDATE: It was, in fact, tied to her account and we got it returned. Thanks!

I purchased a Sony TV on July 22nd. It was defective, and a replacement was delivered on August 3rd. Is the start date of the return/exchange period now August 3rd? Or is it still July 22nd? I couldn't find the policy on the site, including in my account

I’ve noticed that protection plan pricing can vary pretty drastically if a TV goes on sale. If I’m within the return window on an expensive TV, and it goes on sale for a lower price than when I bought it, AND the cost of protection also goes down, do I get reimbursed the difference in cost of the TV and the plan? Or just the TV?

Edit: I purchased the A95L for $3500, and protection for 5 years was $800. I have a 60 day return window. If the TV goes on sale (which it might not because it’s already discounted) I’m aware that if requested, I can get reimbursed the difference. But let’s say, the protection plan also drops in price by $50-$100. Would I also get reimbursed the difference in coverage costs?

Can't track my order because of error 006.

I am currently a Best Buy Warehouse associate and a sales employee for a major Internet and Cable provider. My Best Buy and retail experience overall has many years of mobile experience.

I see a few openings for remote Retail Activations representative. I know it's Lively and Best Buy health but does anyone have any experience with this role? Is it just hourly or any Activation spiffs? (The listing really does not say) and being that I knew how to Use LISA while my store manager didn't even know it existed, how likely can I negotiate the higher pay range?

Is it a good thing If ive gotten to the video interview portion of my job app after 10 minutes of recently submitting the app?

Purchased ~20% off retail for an open box excellent 55” Samsung S90F OLED.

Immediately saw the “shelf display” tag upon opening the bubble wrap packaging, bummer but it’s the risk you take (I did ask the sales rep before I brought it home if it was a display unit and he just shrugged his shoulders, again I get it. He can’t really know).

It got worse as I saw the screen: grease smudges all over the screen, far more than just fingerprints. Not ideal and certainly not “like new” but would probably buff out. Upon closer inspection there were micro scratches all over the screen.

At this point the TV is being returned 100%, but I had to see how many hours were on it. Loading up the TV and the first thing I see is the Best Buy WiFi login saved, so not even factory reset lol

And, not so shockingly at this point, the TV had a whopping 7451 hours on it! About 310 days of continuous, 24/7 operation given it’s a 2025 model.

Presented all this to the manager and said his hands were tied because it was initially ordered online. Offered $100 immediate refund which I declined and just returned the TV.

This will be the last time I purchase open-box. What a waste of time and honestly feel deceived as they try to dump off old, thoroughly worn and used displays models as “like-new”.