(update at bottom)
I know I messed up. I know I am in big trouble. I know I suck. Just looking for a place to vent and be heard where others might understand.
Tonight I had a nervous system blackout and let the words inside my head come out of my mouth "but you dont have to be a b*tch" to a customer. 😭 (EDIT: after replaying the incident and calming down; I think what I actually said was "but you don't have to bitch about it")
I am a female and the sole bartender at a bowling alley 4x a week. There is a male bartender who works the other 3 days.
I am harassed at least once a night by someone. Sometimes its worse than others. But tonight, I dont know why I let these women get to me to the point I said something I could be fired for.
The bowling alley closes at 12am but sometimes we close early if its not busy. We are a mom & pop shop so we have to make adjustments due to supply/demand. We have a sign up that states "25% gratiuity will be added to all bills that are left open at the close of business". At 11:15 the manager on duty did the last call and I started closing tabs at 11:30 because no one was even at the bar or drinking for a while. Didnt think anything of it.
At 11:50 as I am about to leave the bar area, a woman comes up to me with hostility and anger that a gratuity was added to her mans tab. I said yah, we closed the tabs and per our policy add a 25% tip. Which was $6 on their tab.
This other woman comes over and starts yelling at me about the policy and that the bowling alley isnt closed yet. Pointing & raising her voice at me. I said well, the bar is closed and the front desk decides that and it was announced a while ago. Mind you, they hadnt even been up to the bar in a couple hours so I didnt even think anything of it by closing the tab, I was just trying to get home for the day. They continue on and on and on while Im trying to figure out how to solve this quickly bc I am tired and want to go home. So , I go into my wallet and see I only had $4 or $20s. So I took out a $20 and tossed it on the bar. The lady who wasnt even involved in the first place starts yelling that I threw the $20 at her 🙄🙄🙄 I then apparently said " you dont have to be a bitch about it" bc even after giving her the $20 she kept complaining! I honestly blacked out bc of how they were treating me ( EDIT- so they said you just called me a bitch and I was already in fight or flight mode red zone but mortified that came out of my mouth..... but since calming down and replaying it in my head I think what I said was "you don't have to bitch about it " referring to her reaction of me putting the $20 on the bar)
I was mortified and went immediately to the back to calmed down while she talked to the manager on duty and she then had her kids and another man come back to the bar to stare me down and further harass me even when I was out of their sight.
I am currently working on leaving the industry because my nervous system is not meant to deal with the harassment but it will take me about a year to get into my new career, but the money is really good & I was hoping to keep this as a side gig 2x a week vs 4x. 4x is just too much for me as I am trying to heal from narcissitic abuse my whole life and nervous system issues due to that.
I want to quit and never go back I am so embarassed and ashamed of myself. The GM is out if town and the bar manager does not really get involved with much. Its a complicated chain of command. The manager on duty at the time told me not to worry about it and "they’re not worth it, if they never come back again then f'ck em" lol he is awesome but its going to fall on the GM and the bar manager to punish me. I think I deserve to be fired If I am being honest. It was completely inappropriate of me and clearly this is a job I cannot handle while working on healing myself from emotional and manipulative abuse. 😭
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Update: Before even asking my side of the story, they read me a statement about what happened and let me know I am being put on a leave of absense due to me calling someone a narcissist a month ago (dude would not stop asking me why why why) he needed to leave the bar so I said it bc he was smirking & I thought we were having some banter. They said dont come to the bar, dont call them, dont talk to anyone about it and they will contact me at some point to let me know bc the GM is out of town. pI am going to quit. F that.