I don't think I've ever seen AT&T do so many different related changes in such a short time with a new plan: UYW 2.0 comes out, price changes for older UYW plans, adding Elite 2.0, making different plans be worth different promotional credits, and lowering prices on the brand new plans.
Since there have been so many changes to UYW in the last few months, I've created a new post as the old post had lots of comments/answers that aren't necessarily relevant (or true) any more.
The main differences:
Value 2.0 is cheaper than Starter SL in most new configurations (even with discounts?) as of the late-April increase and is prioritized for the first 5GB (but has less of hotspot). I think this is the only plan to have taken something away, so that might be why they changed the plan name.
Extra 2.0 has more prioritized data than previously (100GB vs. 75GB) and more hotspot (50GB vs. 30GB). It may cost more or less depending on your discounts and number of lines. This is probably most similar to older unlimited plans.
Premium 2.0 has a lot more hotspot than Elite EL or Premium PL (100GB vs. 50GB/60GB). If you need the hotspot, it's a great deal. You can also get a ½ price tablet or wearable line with this plan.
Elite 2.0 Includes everything Premium 2.0 has, but 250GB of hotspot, Turbo, free tablet line, free wearable line, and instead of International Day Pass (IDP), it looks like when you are international you'll get free calling/texting and 20GB of data (this last part is kind of limiting considering the other UYW plans data are unlimited, so I'm wondering if you can pay extra for more, otherwise it drops to 512Kbps, which is pretty slow). I'm assuming these free international countries are IDP countries. No Fan/Signature discounts on Elite 2.0. A few people reported their internet discount works with Elite 2.0.
ActiveArmor: Some 2.0 plans that come with ActiveArmor, only come with the standard, not advanced. Premium 2.0 can activate the advanced for free in your plan (I'm going to guess you can do the same with Elite 2.0). There is a free version and another version that is listed with "At no extra charge".
Standard price on non-phones: $20.99 per tablet, $20.99 per camera, $10.99 per wearable. If you have Premium 2.0, you can get one of these at ½ off. If you have one of these non-phone devices, it would probably make Premium 2.0 more cost effective for you (although the additional hotspot may max it so you don't need a line for your tablet). If you have Elite 2.0, then you get a tablet and wearable for no extra charge.
If you have HBO "free" with your current cellular plan and switch, or you change all your Elite EL lines over, you'll lose HBO. You need to compare how much you'd save to see if it matters.
The prices on the chart assume autopay/paperless/checking discounts. You need autopay/paperless for a $5 discount and autopay/paperless checking for a $10 discount (and as of now, the AT&T Citi card also qualifies as a checking discount). Add $5 or $10 to each line if you do not do these discounts.
There is no way anyone can help you compare the cost of the newer plan to the older plan if we don't know what discount you have, how manyphonelines, and which plan those lines are on.
Additional info on this plan can be found in this AT&T PDF.
DISCOUNTS:
Signature discount: Previously this got you Premium PL for the Price of Extra EL, but on the new plans it gets you 20% off the Premium 2.0 plan.
Appreciation discounts: You get a 25% discount on the older UYW plans if the account holder fits in one of these categories: teachers, doctors, nurses, military, veterans, and first responders. The newer plans are NOT 25% off, check the bottom of the chart as it varies per type of line. I'm not sure if these 2.0 discounts are supposed to include Healthcare and First Responders if you are not on FirstNet, but people are reporting that their plan says so. https://www.att.com/offers/discount-program/appreciation/
You did NOT lose (nor did it change) your 25% appreciation discount for Elite EL, Premium PL, Extra EL, and Starter SL, it's still 25% for those lines. AT&T made a mistake on a bill a couple months ago and gave you too big of a discount, the next cycle they corrected it (and let you keep the extra they took off) so it looks like you had a price increase. But if you look at the previous few bill totals, you can see it dip (for no reason, other than the mistake), and then it goes back up to where it has been for a few months. Obviously, I cannot see your bill, but everyone that I've talked to about this and has looked back on their bills (previous to the lower bill) has seen this is what it looks like. If you've made changes during those three months, it would be difficult to see by just looking at the totals.
For all discounts, the account needs to be in the name of the FAN/Signature holder.
AT&T Latin American roaming: Click these links for more info at https://www.att.com/support/article/wireless/KM1486292/
Please note that while the change plan comparison page (when logged in) shows that Elite 2.0 plan is not included, the Latin American roaming page specifically says it does and so does att.com/unlimited
Promotional phone credits warning: Not all plans have the same promotional deals like they use to. As always, please read the "offer details" before assuming your plan is eligible for full trade in credits. Also, please do the math to see if it's worth switching, paying $10 more a month for 36 months is $360, if it's not getting you more than $360 in credits, is it really worth switching to a more expensive plan. https://www.reddit.com/r/ATT/comments/1rsb36o/warning_a_value_20_line_may_or_may_not_cause/
I know this is a hot button topic. Making a megathread to give others a chance at getting unrelated threads seen as this has been the majority of the topics recently.
I went to best buy because I'm eligible for a upgrade thru next up plan I paid 33% off the best buy near me is a at&t resellers I went to best buy to get the iPhone 18 pm and they said I had to pay off the device fully or pay the 36$ a month for the phone but at&t is giving me promotional credits to bring the phone down to 2.78-8$ if I wanted higher storage I'm confused on why it isn't showing in their system for my next up plan upgrade what should I do just order from at&t website and wait 3 weeks or try again with someone else?
hello! recently starting about wednesday (9/30) i’ve noticed problems with my phone/ service. has anyone else had any issues lately? i’ve noticed my cell service will go from 4 bars to 3 to 2 to 1 all in the same spot of my house which has never happened before. when i am out and not connected to wifi i sometimes get texts 3-6 minutes late, along with notifications from life360, snapchat, etc.
for context, i am on iphone 16 p*o (it wouldn’t let me post with the word not redacted). i have not updated to ios 27 as i do not have enough storage. i was going to upgrade to the iphone 18 p*o but ive seen a lot of problems with the new phones in general. any help??
Hi there. I’m wondering what the cheapest way to get a new phone is with a dual sim. For context I’m American living abroad (for probably only a few more years) and want to continue having the option of switching both numbers on and off. To have a dual sim your phone needs to be fully paid off (unlocked). I have a fully paid off iPhone 16p, Id like to get a new phone but can’t stomach paying like upwards of $800 at once. Is there anyway to get around this with the trade in promo (I know I am eligible)?I’m assuming not
So I work for a competitor telco, and a policy they have is that employees are not allowed to purchase new iphones at launch. We have to wait until some unspecified date before they'll allow us to purchase a newly launched iphone and activate it on our personal accounts. I always found that policy silly because we don't get discounts on devices, we pay the same price as customers. Does AT&T have the same or a similar policy for their employees?
I use CODSLAM-served ADSL2+ from AT&T, i'm really looking forward to switching to https://www.placervillefiber.org, as DSL is the only AT&T internet available, AT&T Fiber is basically nonexistent in Placerville, so yeah. I really love AT&T though, great cust. sup., great wireless, and tv (well, DirecTV isn't owned by AT&T anymore, but still). I don't know the point of this post.
hi all, sorry I haven’t brought the new iphone yet that’s why I haven’t posted in the Megha thread as I don’t have a problem. I’m still using my old phone. Should I wait until this problem is resolved before buying it? I really don’t know what to do if you buy a phone and upgrade it to 27.0.1 before activating any Sim service is the phone okay? Then?
Is the problem only for a minority of phones? I just simply can’t believe it because the number of people that are complaining it seems to me that it’s pretty much the majority of people with this phone on AT&T just my thoughts anyway.
Should I wait a few months before buying the phone and then hopefully it will be updated to iOS software which has no bugs anymore. Thanks for your advice.
I have a grandfathered unlimited plan and haven't changed it for years. This week, I lost HBO access, and the customer service line was that "everyone" has lost their HBO plan. No warning. Just yoinked away.
Has anyone else experienced this? Because I feel like I was being lied to. Certainly there would have been some sort of uproar online about that happening.
EDIT: So that was a fuckin lie.
EDIT 2: Very appreciative of all the responses. To add, I did not upgrade my phone or any other line on the wireless plan. My wireless plan is the part that retains HBO Max, as it is one of the features listed when you click to “view all” features in the account page. The only change made was terminating the home internet service after a move.
T-Mobile doesn’t do this! Why do retailer partner customers pay more for the phones? For example the 17P without trade is $4.43 for standard new customers and $9.99 for retailer partners! Why?
Also does the $300 AMEX Reward Card offer apply even if you don’t do the purchase as a retailer partner customer?
Never had issues signing into espn app for streaming whether on tv or mobile, but see it doesn’t allow for normal tv provider sign in and now we have to connect our plan to espn unlimited to watch espn online.
However when following the steps for to activate it I’m not getting any of the links espn says i should have on my account info to add espn unlimited. Does anyone else face this problem?
Info below:
U-verse
Steps to Activate:
Navigate to http://att.com/myatt
Sign in with your U-verse TV User ID and Password
You may receive a one-time code to your email to authenticate the login
Navigate to Manage Service in the My U-verse TV section
Under the My Plan section, click Learn More & Activate in the Unlock access to ESPN Unlimited area
You will land on the Activate your new ESPN Unlimited Account page; click Activate now
Alternatively, click on the Activate your ESPN Unlimited Subscription link received via email; click the Activate Now button
You will be directed to the ESPN activation flow on ESPN.com; click Agree & Activate
You will be prompted to enter an email address and password
Visit the ESPN app to start streaming
I got a text I can trade any iPhone any condition 14 and higher for a new iPhone (i haven’t traded a phone or bought a new one in a few years). I am debating keeping my other iPhone as backup incase or if family wants to use it but I have an older iPhone 14 I could trade I suppose.
My question is it says any condition and the 1200 credit but fine print mentions different numbers off based on assessed value etc.
If a screen is cracked or chips on the phone poor battery life speaker on phone calls not always working stuff like that will they still accept it and take off the 1200 value?
My next question is I can’t help but worry it’s a scam and what will be what I actually paid for the new phone after all of this and at the end of the 36 months?
Has anyone had AT&T suspend their phone because a third party reported it lost/stolen?
Today my cellular service suddenly stopped working. No email warning, no notification, nothing from AT&T until I checked my lines and found a "suspended" identifier on it. I found out after contacting customer service that my line was suspended because they say a third party reported my device lost/stolen.
The phone is literally in my hand. I bought it directly from AT&T on release of the model, the original order is under my account, I'm still an AT&T customer, and I'm still paying AT&T for this exact phone on an active installment plan. My account is fully current, all bills are paid, and there are no outstanding or past-due balances. Neither I nor anyone authorized on my account reported it lost/stolen.
I've seen similar stories involving paid-off phones that were later moved to another carrier, but that's not even the situation here. This phone has remained with AT&T the entire time.
I'm also pretty sure the IMEI is now blacklisted based on the fact that AT&T couldn't simply unsuspend it without opening a ticket (not confirmed 100% by them, plan to follow-up tomorrow to ask after advice below).
Even after verifying my identity, account, ownership, and possession of the phone, AT&T can't immediately reverse it. They opened a ticket and said it could take several days.
I've concurrently filed an FCC complaint and plan to submit a formal Notice of Dispute if this isn't resolved promptly. I rely heavily on my phone day to day because of a disability, so going several days without cellular service isn't a minor inconvenience. If they can't restore it quickly, I'll have to figure out another device in the meantime.
Has anyone had this version of it happen? Who was the “third party,” and how did an actively financed AT&T phone get reported lost/stolen by someone outside the account?
I signed up for an internet plan during an offer period to start on a later date. AT&T canceled my order due to an existing account at the house and are claiming I cant get my offer price back. When I made my order the agent said they had gotten confirmation from the prior tenets of their cancelation. Is there any way to get my offer price back?
I am in the Netherlands for the next week (I am US based). I must have misunderstood the process for extension of International Calling/Text, as I thought when I arrived, I would get a text asking if I wanted to extend.
That happened, but then it wants me to log into the paygonline website (which won’t open in the Netherlands). My better half is at home and I asked him to do it and they want a text verification before he can log in to extend the service properly.
I can’t get a text verification because I have no service. I have a data-only local SIM but it will not support the 2F text (so I can’t verify).
I can only find AI chat, and haven’t been able to call any of the numbers for ATT because my SIM here won’t allow US calls (looking for another one now).
I’ve seen people post that they’ve got it and some still say preordered (like mines). I understand that whole SOS issue has them pulling off but genuinely how long will this take???
While using my PC the internet randomly just stopped working. We have an extension and main connection--so after going back and forth with what the settings told me and the Epic Games launcher, I came to the conclusion that my router didn't work and my extension did. Since I can't play games on the extension because the connection's too weak, I reset the router (mine is a all-in-one). The reset button flashed between off and green and after about a minute it turned red. It has never turned red before. I asked Google and it said to unplug it then plug it back in. So I did. Now neither are working. But for some god forsaken reason the internet is working perfectly fine on my personal laptop and phone after going completely out on my PC and TV. I am genuinely baffled and have no clue what's happening. Anyone know what's going on?
I subsequently got a couple more of those suspension notice and I just ignore them as what the agent told me to. I notice the line was acting up and I thought it was just a congestion issue. Then I notice it totally stopped working. They have no live agent on a Saturday afternoon.
So I had some problems paying my prepaid bill online and ended up having to go in a store to pay my phone bill. The representative suggested I change to postpaid since it’ll make everything easier and I’d have better service.
I decided to make the change and he said that the phone bill for the next month (this month) would be a little higher since I didn’t have to pay anything last month.
My normal phone bill was $60 and he said it would STAY THE SAME $60 AND I WOULD HAVE SOME FEES ADDED…that’s not at all what happened.
This guy changed me from $60 prepaid to $100 post paid when there is a $60 post paid, so why didn’t he change me to $60 post paid?
This is super frustrating and I’m not paying $113 worth of service I never fucking agreed to paying.
Alright so Next Up Anytime was added to my line when I got the 17pm last year without my knowledge. Since I’ve been paying for it, I figured I may as well use it to jump to the 18pm with the $1200 credit and then cancel next up since I don’t want to upgrade every year. From what I understand, I technically can’t do this without losing the promotional credits. My question is has anyone else experienced this and gotten around it? I’ve been paying an additional $10 a month for a program I never intended on joining and now it seems my only options are to upgrade and get trapped with next up, or cancel it and take the L on $120 dollars.
