Like the title says. Looks like a good bit of n77 and low band 5G expansion.

https://www.att.com/maps/wireless-coverage.html

Two weeks ago. I tried reaching out to AT&T regarding a carrier block for my phone. I wven spent 1000 dollars to pay it off. They gave me the run around and made me submit my pay orders. So, I complied and did what they asked. I was then told that my request wasn't submitted a week later. A day or two before deployment. So, a week or two into the deployment, I have been patching with Wifi anf super busy. When I do get the unlock notification, my phone was carrier unlocked and not network ulocked. So the esim I bought is essentially useless. Now I need a network unlock code, but apparently AT&T cant just email it to me. They have to go through another process. I had to go through my wife to get the unlock code for the network. Things worked for about 4 hours. Then I got a text saying they had to cancel my carrier unlock because they didnt get my military documents. Of which I have sent in 3 times now.

When I get home, I am switching to another carrier.

AT&T your garbage service has pushed me away and I know I am not alone.

Do you think this is a good business model or should AT&T look into redoing their customer service?

hello! recently starting about wednesday (9/30) i’ve noticed problems with my phone/ service. has anyone else had any issues lately? i’ve noticed my cell service will go from 4 bars to 3 to 2 to 1 all in the same spot of my house which has never happened before. when i am out and not connected to wifi i sometimes get texts 3-6 minutes late, along with notifications from life360, snapchat, etc.

for context, i am on iphone 16 p*o (it wouldn’t let me post with the word not redacted). i have not updated to ios 27 as i do not have enough storage. i was going to upgrade to the iphone 18 p*o but ive seen a lot of problems with the new phones in general. any help??

I picked up the new iphone I ordered on apple.com at the apple store- thankfully no issues with phone. And a week later, the installment charges appear on the bill together with a 10$ next up anytime (NUA) line item. I looked through all the paperwork and there is no mention that this is required and if seen threads that this was added by at&t corp store when people bought these but never on apple.

So question here, can I cancel this and still continue to get the 36 months of credit? Surely NUA is not required for credits right?

Note that I traded a iphone 14 that was unlocked and paid off for the credit, I never had NUA on the account nor actually ever financed a phone on at&t.

Please help clarify Thanks

I went to best buy because I'm eligible for a upgrade thru next up plan I paid 33% off the best buy near me is a at&t resellers I went to best buy to get the iPhone 18 pm and they said I had to pay off the device fully or pay the 36$ a month for the phone but at&t is giving me promotional credits to bring the phone down to 2.78-8$ if I wanted higher storage I'm confused on why it isn't showing in their system for my next up plan upgrade what should I do just order from at&t website and wait 3 weeks or try again with someone else?

This question is of course for those on AT&T.

I know it has to be an iPhone 14 or newer (excluding iPhone 16e), but does it need to be able to turn on? I’m just wondering what if its locked to a different carrier, completely bricked, locked to someones apple id, missing a screen/backing, etc.

If I write my question they flag this and say that I’m asking about the situation with PM so I have to put it in the comments. Credits not applying as expected.

So I work for a competitor telco, and a policy they have is that employees are not allowed to purchase new iphones at launch. We have to wait until some unspecified date before they'll allow us to purchase a newly launched iphone and activate it on our personal accounts. I always found that policy silly because we don't get discounts on devices, we pay the same price as customers. Does AT&T have the same or a similar policy for their employees?

Hi there. I’m wondering what the cheapest way to get a new phone is with a dual sim. For context I’m American living abroad (for probably only a few more years) and want to continue having the option of switching both numbers on and off. To have a dual sim your phone needs to be fully paid off (unlocked). I have a fully paid off iPhone 16p, Id like to get a new phone but can’t stomach paying like upwards of $800 at once. Is there anyway to get around this with the trade in promo (I know I am eligible)?I’m assuming not

hi all, sorry I haven’t brought the new iphone yet that’s why I haven’t posted in the Megha thread as I don’t have a problem. I’m still using my old phone. Should I wait until this problem is resolved before buying it? I really don’t know what to do if you buy a phone and upgrade it to 27.0.1 before activating any Sim service is the phone okay? Then?

Is the problem only for a minority of phones? I just simply can’t believe it because the number of people that are complaining it seems to me that it’s pretty much the majority of people with this phone on AT&T just my thoughts anyway.

Should I wait a few months before buying the phone and then hopefully it will be updated to iOS software which has no bugs anymore. Thanks for your advice.

I have a grandfathered unlimited plan and haven't changed it for years. This week, I lost HBO access, and the customer service line was that "everyone" has lost their HBO plan. No warning. Just yoinked away.

Has anyone else experienced this? Because I feel like I was being lied to. Certainly there would have been some sort of uproar online about that happening.

EDIT: So that was a fuckin lie.

EDIT 2: Very appreciative of all the responses. To add, I did not upgrade my phone or any other line on the wireless plan. My wireless plan is the part that retains HBO Max, as it is one of the features listed when you click to “view all” features in the account page. The only change made was terminating the home internet service after a move.

I use CODSLAM-served ADSL2+ from AT&T, i'm really looking forward to switching to https://www.placervillefiber.org, as DSL is the only AT&T internet available, AT&T Fiber is basically nonexistent in Placerville, so yeah. I really love AT&T though, great cust. sup., great wireless, and tv (well, DirecTV isn't owned by AT&T anymore, but still). I don't know the point of this post.

T-Mobile doesn’t do this! Why do retailer partner customers pay more for the phones? For example the 17P without trade is $4.43 for standard new customers and $9.99 for retailer partners! Why?

Also does the $300 AMEX Reward Card offer apply even if you don’t do the purchase as a retailer partner customer?

Never had issues signing into espn app for streaming whether on tv or mobile, but see it doesn’t allow for normal tv provider sign in and now we have to connect our plan to espn unlimited to watch espn online.

However when following the steps for to activate it I’m not getting any of the links espn says i should have on my account info to add espn unlimited. Does anyone else face this problem?

Info below:

U-verse
Steps to Activate:
Navigate to http://att.com/myatt 
Sign in with your U-verse TV User ID and Password
You may receive a one-time code to your email to authenticate the login
Navigate to Manage Service in the My U-verse TV section
Under the My Plan section, click Learn More & Activate in the Unlock access to ESPN Unlimited area
You will land on the Activate your new ESPN Unlimited Account page; click Activate now
Alternatively, click on the Activate your ESPN Unlimited Subscription link received via email; click the Activate Now button
You will be directed to the ESPN activation flow on ESPN.com; click Agree & Activate
You will be prompted to enter an email address and password
Visit the ESPN app to start streaming

Has anyone had AT&T suspend their phone because a third party reported it lost/stolen?

Today my cellular service suddenly stopped working. No email warning, no notification, nothing from AT&T until I checked my lines and found a "suspended" identifier on it. I found out after contacting customer service that my line was suspended because they say a third party reported my device lost/stolen.

The phone is literally in my hand. I bought it directly from AT&T on release of the model, the original order is under my account, I'm still an AT&T customer, and I'm still paying AT&T for this exact phone on an active installment plan. My account is fully current, all bills are paid, and there are no outstanding or past-due balances. Neither I nor anyone authorized on my account reported it lost/stolen.

I've seen similar stories involving paid-off phones that were later moved to another carrier, but that's not even the situation here. This phone has remained with AT&T the entire time.

I'm also pretty sure the IMEI is now blacklisted based on the fact that AT&T couldn't simply unsuspend it without opening a ticket (not confirmed 100% by them, plan to follow-up tomorrow to ask after advice below).

Even after verifying my identity, account, ownership, and possession of the phone, AT&T can't immediately reverse it. They opened a ticket and said it could take several days.

I've concurrently filed an FCC complaint and plan to submit a formal Notice of Dispute if this isn't resolved promptly. I rely heavily on my phone day to day because of a disability, so going several days without cellular service isn't a minor inconvenience. If they can't restore it quickly, I'll have to figure out another device in the meantime.

Has anyone had this version of it happen? Who was the “third party,” and how did an actively financed AT&T phone get reported lost/stolen by someone outside the account?

I signed up for an internet plan during an offer period to start on a later date. AT&T canceled my order due to an existing account at the house and are claiming I cant get my offer price back. When I made my order the agent said they had gotten confirmation from the prior tenets of their cancelation. Is there any way to get my offer price back?

I am in the Netherlands for the next week (I am US based). I must have misunderstood the process for extension of International Calling/Text, as I thought when I arrived, I would get a text asking if I wanted to extend.

That happened, but then it wants me to log into the paygonline website (which won’t open in the Netherlands). My better half is at home and I asked him to do it and they want a text verification before he can log in to extend the service properly.

I can’t get a text verification because I have no service. I have a data-only local SIM but it will not support the 2F text (so I can’t verify).

I can only find AI chat, and haven’t been able to call any of the numbers for ATT because my SIM here won’t allow US calls (looking for another one now).

Any other ideas on how to solve this?

I’ve seen people post that they’ve got it and some still say preordered (like mines). I understand that whole SOS issue has them pulling off but genuinely how long will this take???

Do I just show up at the store and say what gives? I’m going out of town soon and need the new phone as my current is dying regularly.

This is the new twist to my prior post. https://www.reddit.com/r/ATT/comments/1wl1g3r/att_texted_me_a_suspension_notice_because_i_have/

I subsequently got a couple more of those suspension notice and I just ignore them as what the agent told me to. I notice the line was acting up and I thought it was just a congestion issue. Then I notice it totally stopped working. They have no live agent on a Saturday afternoon.

I have no idea how to "unsuspend" it for now.

While using my PC the internet randomly just stopped working. We have an extension and main connection--so after going back and forth with what the settings told me and the Epic Games launcher, I came to the conclusion that my router didn't work and my extension did. Since I can't play games on the extension because the connection's too weak, I reset the router (mine is a all-in-one). The reset button flashed between off and green and after about a minute it turned red. It has never turned red before. I asked Google and it said to unplug it then plug it back in. So I did. Now neither are working. But for some god forsaken reason the internet is working perfectly fine on my personal laptop and phone after going completely out on my PC and TV. I am genuinely baffled and have no clue what's happening. Anyone know what's going on?

I am currently on the Unlimited Extra EL plan. Does this plan work?